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Dell - Inspiron Desktop - Intel Core i5 - 12GB Memory - 1TB Hard Drive - Black With Silver Trim-Angle_Standard

Customer rating

Rating 4.6 out of 5 stars with 584 reviews

95%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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Page 1, showing1-20 of 584 Reviews
  • Rating: 5 out of 5 stars

    Great PC For Many Needs

    Posted
    Bill

    My wife's PC had gotten pretty tired, so, it was time for a new one. We bought this at our local BestBuy along with a 27" monitor. We chose this particular desktop because it has an excellent processor (i5 8400), 12 GB of RAM, and a 1TB Seagate Firecuda HDD (a 7200 RPM drive). That by itself would make this a very nice computer for home, home office, and small-to-medium office use. The thing that really "clinched the deal" for us is the motherboard of the computer is equipped with a NVME port for a M.2 SSD. That allows for hard drive speeds at least two times faster than a SATA SSD. It took me a bit to install the M.2 and put the operating system on the NVME drive. But once completed, this is an extremely quick computer! Very, very nice! There are a number of settings that have to be "tweaked" to get the NVME SSD set just right, so, if you're not adept at doing that kind of "tweedling" I'd encourage you to have the Geek Squad perform the installation for you. But it is absolutely worth the effort. So, any "cons" about this computer. Not for what my wife wants to do with it (internet banking, home accounting, communicating with kids/grandkids/friends, and other "social" tasks). But, if you want to "game" with this PC and want to "build it up," be aware that the processor can not be overclocked (you need a K series i5 for that). The motherboard, too, is not right for overclocking. And, the included power supply is just too small to reliably power a demanding video card and other peripherals; the PSU is just a 290 Watt unit. You can game on the machine "as is," but for serious gamers I'd look at a different PC. This is a very nice computer for a home, home office, or small-to-medium office. If you add a NVME SSD it is about as quick as any you can find on the market. I can recommend this computer for the purposes described above. Cheers!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Excellent PC for the Price

    Posted
    Jenks
    • My Best Buy® MemberMember

    Need for purchase - Needed to upgrade from a Lenovo T520 laptop (i5 with 16GB ram and SSD) for video editing and file conversions. Reason for purchasing - Specs were more than what I needed at a great price. I couldn't justify the heavy price tag for the i7 version. Memory is 1x8 and 1x4 filling the 2 available slots. Out of the box, the system was sluggish due to bloatware installed. This is true across the board preinstalled system, not just Dell. After checking it out, I wiped the drive and did a fresh install and upgraded to Win 10 Pro (for me, not an additional cost because I transfer the Pro license from my retired Lenovo to the Dell). The computer was night and day in performance after the clean install. With the Lenovo, it would take around 2 hours to convert a dvd. Dell dropped this down to around 20 minutes. I decided to take advantage of the m.2 slot and added a Crucial P1 NVMe 500GB SSD. Using the software provided with the SSD, I cloned the 1TB SATA drive to the SSD and made it the OS drive. The only thing slowing this system down now is the physical limitations of my network. System boots in about 30 seconds. DVD converstion now takes about 7 minutes for a 2.5 hour movie. All in all, out of the box is decent for light users. Fresh Install of Windows, great for multi tasking with multiple programs open. With addition of M.2 SSD, powerhouse.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Nice machine but nagging reboot problem

    Posted
    Carmine
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Given the i5 processor, 12 gb memory, and 1 tb drive this is a well equipped machine. I needed one immediately due to a HD crash on my regular laptop. Unfortunately, and especially when processing photos with Adobe Photoshop Elements the machine will suddenly lock up and then present the Blue Screen of Death. It reports something related to a DPC Watchdog Violation and then reboots. I've had this happen multiple times in an hour. My research indicates that there are many people having this problem and it has been going on for several years with no real solution. I did manage to find a video driver for the integrated video card that seemed to help the problem. Alas, it is still there. Troubleshooting has been hampered by Microsoft and Dell procedures that tell you how to step through a solution but I find that no such commands or instructions exist in my Windows 10 OS. I would not recommend this to a friend at this point, and if it does not get better I may have to take the machine back.

    No, I would not recommend this to a friend

    • Brand response

      YourDellTeam

      Hi Carmine,

      Thanks for your review. We're sorry to hear about the issues that your computer has been having. We'd recommend the following steps to help diagnose the Blue Screen Errors:

      1. At the desktop, click the Search the web and Windows box and type "problem reports".
      2. Select View all problem reports to view a list of errors that have occurred on your computer and possible solutions for them, such as updating drivers, flashing your system BIOS, or checking for updates to the software.
      3. Under the Source column, look for Windows and under Summary, look for Shut down unexpectedly.
      4. Right-click the line item and select Check for a solution.

      We'd also suggest checking to make sure that your software and drivers are up to date on Dell's Product Page - https://dell.to/2mpf8IW.

      You can read the full article here - http://dell.to/2u98Cct.

      Best,
      Bryan
      1-800-624-9896 Dell

  • Rating: 5 out of 5 stars

    Excellent desktop

    Posted
    TimJ
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I recently purchased this desktop to replace an Asus M32AD desktop that was having serious hardware problems. The Asus was 5 years old. The new computer has an i5 8th generation processor with 12MB RAM. My previous computer had an i7 7th generation processor with 12 MB RAM. I purchased a computer with an i5 8400 desktop because it is significantly less expensive then the i7 8th generation desktops. I had hoped that the upgraded i5 processor would be adequate for my needs. What I'm finding is that it's more than adequate. It is a significant improvement in processing speed over my previous i7 7th generation desktop. Very snappy response. Programs open very quickly. I do some photo editing with Photoshop CC. The i5 8400 is certainly up to the task. The only thing I have seen it struggle with is when rendering shake reduction filter, which takes some time to complete. Generally speaking, I'm very happy with the Dell Inspiron 3620-i5 desktop, and would highly recommend it to anyone who doesn't need a gaming machine or to edit videos.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    A good mid-range desktop choice

    Posted
    BuzzWord
    • My Best Buy® MemberMember

    I've owned this system for several months now.. it has held up well. I upgraded the RAM to 16 gigabytes then added a Samsung 970 EVO 500 GB NVMe SSD in the provided m.2 slot to replace the factory mechanical hard disk. As backup, I added a SATA SSD, just one I had laying around, for an extra 250 GB. I don't use mechanical hard drives because I live near a railroad: vibration causes them to fail. As a home pc or a mid-range workstation, this system is very fast: the Passmark benchmark on this particular i5 is over 11,000, way faster than a Ryzen 5 on another new system (2400g), which is still respectable at around 9,000. These budget desktops are still way faster than expensive i7, i5 and Ryzen laptops, the Passmarks are often double that of pricey laptops. Buy this, add more RAM and an SSD boot drive and you'll have a system that runs better than many Apple products costing a couple thousand dollars.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Short life

    Posted
    Longtimecustomer
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    My last computer was a GATEWAY and lasted 10 years. Was so excited to get new one. Heard DELL was best. But after 5 months new DELL stopped working. Diagnoses says it is bad mother board. After only 5 MONTHS. Dell says to send it in and they will replace mother board. But I do not think I can trust it again. I asked if I could upgrade and apply original purchase price to a new one. They said can only fix this one. I talked to a manager at Best Buy and they said this model does not even have a trade in value. Will have to send in to Dell and it will take 2 or 3 weeks. I need my computer for home and work. Big waste of money and poor customer service from both Dell and Best Buy. DELL may be best business computer, but they do not seem to care about regular customers.

    No, I would not recommend this to a friend

    • Brand response

      YourDellTeam

      Longtimecustomer,

      Thanks so much for your feedback. We're very sorry to hear about the motherboard issues that your computer has. We'd recommend checking out our Product Support Page if you have questions about your computer once you receive it back from Dell: https://dell.to/2mpf8IW.

      Best,
      Bryan
      1-800-624-9896 Dell

  • Rating: 5 out of 5 stars

    Great Desktop

    Posted
    chelshink12

    This desktop has been great so far! I've only owned it for a month but it seems very responsive. I am coming over from a Mac so navigating Windows 10 has been a bit of a trick, but fairly easy. Beware of all the extra purchases like keyboard and mouse. I was under the impression they did not come with it, my surprise when I opened to find them in the box! They are wired, so if you are wanting a wireless or bluetooth option for a keyboard or mouse you will have to buy them separate. The keyboard and mouse have a great feel. Even though I wanted the i7 (for some reason they don't stock that many in store) I am satisfied with the i5. For your basic needs of schooling and surfing/streaming it keeps up. It also helps to have the 12 GB ram. This does come with A LOT of pre-installed software from Microsoft, so you aren't really getting a full TB hard drive. But it still works great!

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Good machine, awful setup issues

    Posted
    DaveSp
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I like this unit now that it is up and working. However, I ran into problems during setup. I discovered that my Internet connection over 1GB wired Ethernet was 2-5Mbps. After hours of testing, I narrowed it down to two pre-installed services - Rivet Dynamic Bandwidth Management (CloudBees, Inc) and SmartByte Network Service (Rivet Networks). With these disabled, my Internet download speed is 175Mbps. I'm a retired S/W engineer with over 45 years experience and it took me a good deal of time to debug this and I still don't know why these caused the problem with this machine on my network. Given that uncertainty, I would be reluctant to recommend this to a friend.

    No, I would not recommend this to a friend

    • Brand response

      YourDellTeam

      Hello DaveSp,

      Thanks for your thorough review of your new Dell Desktop. We're sorry to hear about the connectivity issues that you encountered. We're glad that you were able to diagnose the speeds that you were experiencing and we hope that your computer is working better for you now.

      If you have additional questions about your computer you can always check our Product Support Page here: https://dell.to/2mpf8IW.

      Best,
      Bryan
      1-800-624-9896 Dell

  • Rating: 1 out of 5 stars

    DO NOT PURCHASE

    Posted
    Greg

    I've restored this computer 3 times. Something is running in the background that slows it down. It's the worst computer I've ever owned. Dell said to take it back to Best Buy. Best Buy's policy is send it to Dell. I purchase this Aug 5 and have nothing but issue after issue, have replaced the mother board, have spent at least 40 hours on the phone with Dell support, worked for two days, now will not reboot up again Gets tiring installing the OS and having to reinstall all the software and get data back all the time. This is with in house warranty which was an extra $500.00 never again will I purchase another Dell product. Too bad as Dell used to be a quality product

    No, I would not recommend this to a friend

    • Brand response

      YourDellTeam

      Hello Greg,

      We're sorry to hear about the issues that you've had with your computer so far. We're glad that you've reached out to Dell's Technical Support Team for additional help. If you want to take a look at our Product Support Page for your computer you can always view it here: https://dell.to/2mpf8IW.

      If you want to view the terms of Dell's One Year Limited Warranty you can view it here: http://dell.to/2tNsVOs.

      Best,
      Bryan
      1-800-624-9896 Dell

  • Rating: 5 out of 5 stars

    No problems...so far

    Posted
    JimInElyria
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    My HP laptop died completely after a little more than a year. It's being repaired but it's going to cost a lot. I decided to get this desktop as a backup PC. I think the laptop will now be my backup PC. One annoying thing with this machine is that instead of getting more than 100 mbs internet speed, I was getting less than half that. I found that there is something called "SmartByte Network Service" that needs to be disabled to get the full 100+ mbs. Just go to "Control Panel\All Control Panel Items\Administrative Tools\Services", then right-click on SmartByte Network Service and select "Stop". The service does restart itself on occasion, so just repeat to stop again.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    So far so good!

    Posted
    RS22
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I haven't owned a desktop in years and I only got one because I am in school and my laptop died. I'm not a big gamer (at least on a computers) so mainly my usage is restricted to internet research and typing up reports for school which this computer seems to handle without a problem. Computer seems fast, no problems getting on any websites or using any of the programs uploaded to the computer. I also haven't experienced any crashes, which is good considering I bought this in November. I will agree with others that the reboot for this computer is extremely long...but so far that's the only downside I see. Lastly, I paid around $499 for this but if I had to pay the full $600+ price then honestly I probably would have gone back to a laptop.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    just what to expect from Dell

    Posted
    marvalsys
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Easy setup, decent performance, easy access to driver updates. Unfortunately Dell must have warehouses full of 802.11agn wireless cards that they need to get rid of - can't think of any other reason to include this old slow tech with an 8th gen CPU. Setup a similar HP Pavilion 590-p0050 Desktop last week that was $50 less and included 802.11ac and 16GB of Intel Optane memory to act as a hard disk cache - made the 1TB HDD perform more like an SSD. And what's up with all these desktops not offering reasonably priced SSD options anyhow? (Oh yeah, warehouses full of HDDs!)

    I would recommend this to a friend

    • Brand response

      YourDellTeam

      Hi marvalsys,

      We appreciate your feedback and we're sorry to hear about the connectivity issues you've been experiencing. We'd recommend the following to help diagnose your connection concerns:

      1. Run the Network Troubleshooter.
      a) Touch and hold or right-click the network icon (Available Networks or Network Icon, located in the lower right-hand corner).
      b) Touch or click Troubleshoot problems and then follow the prompts.

      You can read the full article here - http://dell.to/2sLtwRh.

      If you'd like to see if your computer can run faster for you we'd recommend running the Windows Performance Troubleshooter:

      1. Close all open windows.
      2. Press the Windows logo key + X key on the keyboard.
      3. Click Control Panel.
      4. Click System and Security.
      5. Under Security and Maintenance, select Troubleshoot common problems.
      6. Under System and Security, click Run maintenance tasks.
      7. Follow the on-screen instructions and prompts to complete the process.
      8. Restart the PC.

      You can read the full article here - http://dell.to/2tSulGV.

      Best,
      Bryan
      1-800-624-9896 Dell

  • Rating: 5 out of 5 stars

    Dell Inspiron Purchase

    Posted
    Sparky
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I have always like Dell Computer products and I try to be a loyal shopper so when it came time to buy a new computer this one had a great price and all the guts inside I needed. The geek squad tried to save my old desktop, but it was 13 years old and slower than anything on the market. The geek squad had repaired it several times but the Hard drive finally failed. I guess I got my moneys worth out of it. I was able to save all my data to an external harddrive so was able to reload it all on the new Dell InSpiron desktop. I now own 4 Dell computers for myswelf and my business so everything is up and fast. Love BestBuy and the Geek Squad!

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Not very happy with purchase of our Dell Computer

    Posted
    Alphabet26
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    There are so many issues: 1) no help in sitting up our email on the new computer; 2) no help with sitting up the printer - contacted Geek Squad and they could not help. Finally talked to someone that said our Dell Printer not compatible. We went elsewhere to purchase a new printer as we did not want to return to Best Buy. We are still trying to find some of our contacts - especially our previous emails. They were also not able to do anything with our older Dell computer. We are having someone else check it out. We feel that we were only encouraged to purchase a new computer, Geek Squad service, etc. - taken advantage of!

    No, I would not recommend this to a friend

    • Brand response

      YourDellTeam

      Alphabet26,

      Thanks for your review and we're sorry to hear about the service that you received from your local Geek Squad. If you'd like help setting up your new computer, here's a link to the manual for your computer: https://dell.to/2IBgX2K.

      If you'd like to reach out to Dell's Technical Support Team you can reach them here: http://dell.to/2sH7Qlm.

      Best,
      Bryan
      1-800-624-9896 Dell

  • Rating: 4 out of 5 stars

    Not a bad machine.

    Posted
    Curt
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Quick - responsive - does what it needs to do. I purchased this machine as a simple home PC. I'm not a heavy duty gamer or an author. But it handles by game(s) and my word documents with ease. The negatives are (1) a limited number of USB ports (4 in the back and two up front), I would have liked at least two more in the back; and (2) the lack of expansion ports inside. There is only one. I have a video card that I would like to install, there is a port for it, but no power plug. A little disappointing and a trip to the Geek Squad to resolve.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Good solid PC

    Posted
    Fitz
    • My Best Buy® MemberMember

    This replaces a very old PC I built myself back in the days when you could save some money by doing so. Looking at parts prices I concluded that this is no longer the case, so I saved myself the trouble. While this is obviously not a gaming platform, it has been perfectly adequate for our needs. I write lesson plans, my wife writes legal briefs, and we surf the internet a lot. It does all those things quickly and painlessly. I was also glad it came with a minimum of Bloatware, all I really needed to get rid of was McAfee (I much prefer AVG). It's been a couple months without a hiccup.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Dell - Inspiron Desktop

    Posted
    Jeff
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Dell - Inspiron Desktop - Intel Core i5 - 12GB Memory - 1TB Hard Drive - Black With Silver Trim - Out of the box it was an easy setup. No issues so far and the CPU is much more quiet than my old Dell. I decided to purchase the 3 year warranty from Best Buy. I have purchased a few desktops from Dell now with no problems and they last for 6 years plus. I have also purchased several bigger ticket items from Best Buy because they are always very competitive on price and they are local if I was to run into issues. I am very pleased with both Dell and Best Buy!

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Good but a little noisy

    Posted
    JMAT
    • My Best Buy® MemberMember

    I purchased this Dell and exchanged it for another one (same model) within a few days as I felt it was noisy. Sort of a high pitched hum. I felt the computer was fast and worked fine overall but because of the noise I thought maybe I just got one with a weird fan or something. New computer has the same issue, even more noisy! Can anyone else confirm this issue on theirs? Tech guys, it is the fan? I know Dell uses cheap parts for many PC's and I would be happy to just swap out the fan if that's what it is.

    No, I would not recommend this to a friend

    • Brand response

      YourDellTeam

      Hello JMAT,

      Thanks for your feedback. We're sorry to hear about the fan noise that you're experiencing. We'd recommend updating the BIOS on your computer to see if this helps quiet the noise: An out-of-date BIOS can cause loud fan noises by having an outdated temperature table for the system. Refer to update BIOS and follow the instructions to update the BIOS on your computer. You can also follow up with our Technical Support Team here - 1-800-624-9896.

      You can read the full article here - http://dell.to/2ENlXfz.

      Best,
      Bryan
      1-800-624-9896 Dell

  • Rating: 4 out of 5 stars

    Good office computer

    Posted
    EMATX
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Bought for an office computer, and it has handled everything that we can throw at it, but to be honest we don’t use too demanding software. Just the office suite but we do use a graphic design and editing software that is a very memory hog and this computer handles it like a pro. So far so good, not the most eye catching design and you wound confuse this computer for an Apple computer. But aside from the esthetics under the hood this computer is a real workhorse. Would definitely recommend and would buy again.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great computer for the money

    Posted
    cowboy
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Initial set up was easy and straight forward. Down loading programs from CD's was fast and without problems. This computer is fast and response to commands is immediate. This computer came with McAfee security 30 day trial already installed - after 30 day trial, you pay. Other computers - not so. I have a dell windows 10 laptop that came with Windows Defender Security already installed - no costs involved and supported with windows security updates - no cost.

    I would recommend this to a friend