Customer Ratings & Reviews
- Model:
- E7240-1565
- SKU:
- 6219242
to a friend
- Cons mentioned:Battery, Customer service
Great computer, didn't last 2 months!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We were skeptical buying a refurbished computer, but decided to because of the 1 year warranty that came with it. After just 2 months the internal battery went kaput, so it now only works when it's plugged into the wall power. We scheduled a Geek Squad appointment to have it looked at, but they were 2 weeks out. Finally the appointment came and the verdict was we needed to ship the computer to another location across the country for repairs that would take around 1 month, maybe even longer. We rely on our computer, so to be without it for 1 month is ridiculous. I don't understand how they think it's ok to put customers in this type of situation without as much as offering a temporary loaner or something while we wait for our computer to be repaired. Terrible experience that was worth sharing, so others know to steer clear.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hi,
Thank you for your review. I am sorry to hear about the issues you have had with your battery on your computer. Here are some steps you may take to increase the performance of your battery,
Change the Power Plan:
1. On the notification area of the taskbar, right-click the Battery icon.
2. On the options list, click Power Options.
3. Select a power plan on the battery meter, such as Power Saver or Balanced. Windows 10 has a built in 'Battery Saver' mode that can be activated to extend your system's battery life. The Battery Saver mode will monitor and limit background activity and other features such as push notifications. You do have the option to enable or disable this mode within settings or within advanced Battery Saver settings, you can customize the mode to best suit your needs.
a) Click on the Action Center icon in the taskbar and select the tile for Battery Saver.
b) If running Cortana then type Battery Saver into the search box and select from the results.
Within the Battery Saver settings page, you will be able to turn on and off the feature and customize the feature to best meet your needs.
c) Turn Battery Saver On or Off.
d) Additional settings available via the Battery use and Battery saver settings links.
e) Battery use shows further info on apps and their power usage.
f) Battery Saver Settings screen allows you to customize further Battery Saver feature.
You can read the full article here - http://dell.to/2vfXWf4.
If you need further troubleshooting assistance, please feel free to reach out to Dell Support directly.
http://dell.to/2sH7Qlm
Best,
Meridith 1-800-624-9896
- Pros mentioned:Performance, Price
Perfect for school!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Recently purchased laptop, and to say I'm happy is an understatement! Needed a laptop that I could use got school work when not home. I was unsure how it would perform especially at a price of $300. EXCEEDS expectations, I would recommend this laptop to anyone looking for a reasonably priced option. Overall A++++++
I would recommend this to a friend - Cons mentioned:Monitor issues
Disappointing
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was ok with getting a refurbished item, usually they work out alright. This one did not. From day 1 I experienced issues with the monitor, either not coming back on after the computer went into screen saver/battery saver modes. I was able to turn it off and back on, and experienced issues with the screen imaged coming on and off if I adjusted the angle of my screen. When I tried to investigate my options, I was told I could send it out for repair but that typically isn't s good sign from a refurbished item. There was nothing else similar in my price range so ultimately I left empty handed after returning the defective device.
No, I would not recommend this to a friend - Cons mentioned:Condition
Good laptop, but poor appearance
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this not reading "pre-owned" by an accident because it was on good price. I received the laptop and it had a lot of scratches on the exterior as well as above the keyboard. I returned it to buy another laptop.
No, I would not recommend this to a friend - Cons mentioned:Battery
Worked great but broke
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worked for what I needed it to do but after a month the battery stopped working.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Walk,
We're sorry to hear about the issues that you're having with your computer's battery. You can read Dell's One Year Limited Warranty Policy to see if your computer qualifies: http://dell.to/2tNsVOs.
Best,
Bryan
1-800-624-9896
- Cons mentioned:Keypad
Had to return it.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The keypad didn't work properly. Best Buy was very good about refunding my money, but the episode was inconvenient. Not sure why the refurbisher thought it in working condition.
No, I would not recommend this to a friend - Pros mentioned:Weight
Great laptop for the price.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The laptop has done everything I need it to. I have used Zoom and the battery last pretty good. Light weight and practical for me and my use. The best bang for your buck laptop.
I would recommend this to a friend - Pros mentioned:Good for personal use
I brought this is working very good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This laptop is very good for using personal computer
I would recommend this to a friend Perfect laptop for every day use!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was so easy to setup. I love it!!! I have download apps and email accounts and add-ons. It was great!
I would recommend this to a friendlove my Dell
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.needed a laptop for work.. great computer for the price!!
I would recommend this to a friend
