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Customer reviews

Rating 4 out of 5 stars with 11 reviews

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73%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-11 of 11 reviews
  • Cons mentioned:
    Battery

    Rated 4 out of 5 stars

    Battery life sucks

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had the laptop for 3 months and the battery won't charge

    No, I would not recommend this to a friend
  • Cons mentioned:
    Battery, Shutdown issue

    Rated 1 out of 5 stars

    Doesn't hold charge

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this computer at the end of April and by the end of June the laptop was not holding a charge. It would shut off as soon as it was unplugged. It was also intermittently shutting down while plugged into the charge. I spoke to Best Buy customer service and they said I was outside of the return/exchange period. I was advised to contact Dell customer service for a manufacture warranty but they were unable to find the computer in their system!! I am out money and a computer.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Front camera

    Rated 4 out of 5 stars

    For home and office

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is lacking few thing like front camera for video call

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Great deal!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was hesitant to buy refurbished but it was worth it! This laptop was in perfect condition and I've had no issues whatsoever.

    I would recommend this to a friend
  • Pros mentioned:
    Work

    Rated 5 out of 5 stars

    works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    needed a new one for work, this one turned out to be one of the best for my needs

    I would recommend this to a friend
  • Pros mentioned:
    Good specs

    Rated 5 out of 5 stars

    Great price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great price with all the specs I was looking for in a laptop.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good working laptop

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is ok for the day to day functions, nothing outstanding but it gets the job done.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great refurbished computer.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not knowing what to expect having never bought a refurbished item I was pleasantly surprised with my purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great laptop for a refurbish

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My laptop started out working great. Recently I've been having problems with it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop at a great price. It was just what we needed.

    I would recommend this to a friend
  • Cons mentioned:
    Crashing

    Rated 1 out of 5 stars

    Keeps crashing on me.

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When on a zoom or jsut browsing this crash and you can't do anything!

    No, I would not recommend this to a friend
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