Customer Ratings & Reviews
- Model:
- 9020 T-20377
- SKU:
- 6219276
Rating by feature
- Value
Rating 3.3 out of 5 stars
- Quality
Rating 3.3 out of 5 stars
- Ease of Use
Rating 3.6 out of 5 stars
Customers are saying
Customers commend the OptiPlex Desktop's performance, noting its ability to handle various tasks and operate effectively. However, some customers found the desktop's size larger than anticipated, and others reported that the computer's noise level was higher than expected. The large tower form factor may not be suitable for all spaces. Overall, the product's performance is a strong selling point, but potential buyers should consider its size and noise level.
This summary was generated by AI based on customer reviews.
So far so good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this for our home business, all started up with no problem and works great so far. There was a dent in case causing CDROM to not work until we figured to push it real hard while holding the case; same issue for power button.
I would recommend this to a friend- Pros mentioned:Performance
MIL Approved
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought one for my mother-in-law (MIL) and it's worked out well for her. If you're the tech support for your parents/in-laws, and one of them needs a new desktop, then this might be for them. Good specs and a decent price (at least when I bought one).
I would recommend this to a friend - Pros mentioned:Processor speed
Fast computer at an excellent price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This Dell Tower has lived up to my expectations. Very fast processor with tons of memory. It was extremely easy to get up. I'm very pleased with this item.
I would recommend this to a friend OK Computer
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Refurbished lacking wireless and without warranty of more than 15 days
No, I would not recommend this to a friend- Pros mentioned:Performance
good bargain for an everyday use
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.good bargain for an everyday use desktop. Runs good, good for checking email and for the kids to play roblox and minecraft
I would recommend this to a friend - Pros mentioned:Processor speed
WOW... This is a Fantastic computer!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Although what I received was different from what was pictured (it's bigger than what I expected), I certainly did not get hung up on that detail. It has an i7 processor, 16GB of memory and 2TB Hard Drive. IT'S FAST and I love it. My daughter is an artist and uses an XP-PEN tablet (need an HDMI adapter) and loves how her Adobe Creative Cloud program is Sooo responsive now! Thank you DELL and thank you Best Buy.
I would recommend this to a friend - Cons mentioned:Noise level
Great computer! Fast and affordable.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The size is perfect. It is loud, which is not great for music production. I can work around it. Great price! Love it! It came with a keybord, mouse, and pad.
I would recommend this to a friend - Cons mentioned:Size
Not the item pictured
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.While the specifications were as listed, it was not the item shown in the add. It was the older, large tower that would not work in my space. Returning the item was a hassle. Got passed around to multiple people online who offered to replace the item, but apparently could not tell me if it would be the small CPU that was shown in the picture AND it would be about a month before I received the new computer. The store was more helpful in that they actually took the return, but they acted like I was asking for the moon and the stars and kept telling me how much work it was going to be for them to take a return for something purchased online. It took two associates and a manager and each one told me that it was a lot of paperwork for them to take an online return and I should just do it online instead. I can’t imagine I’ll buy anything else from BestBuy after this experience.
No, I would not recommend this to a friend Came preinstalled
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a bad system for the price but I do need to work on it some still.
I would recommend this to a friend- Pros mentioned:Processor speedCons mentioned:Noise level
Works great.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The machine works really well, easy setup, fast processor, just a noisy hard drive.
I would recommend this to a friend - Cons mentioned:Size
The picture of the computer is wrong!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was expecting to receive this sleek desktop but instead the case is quite larger. The specs are correct but it would have been nice to know what the case looks like before I purchased.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hello Lora,
We're sorry that the computer that you received is not exactly what you were hoping for. If you do have questions about your computer you can always check our Product Support Page here: https://dell.to/2TXjavh.
Best,
Bryan
1-800-624-9896
- Pros mentioned:Processor speed
Nice Tower!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was a little skeptical about buying a refurbished computer, but Geek Squad did a great job! This runs perfect and fast. I recommend this!
I would recommend this to a friend - Pros mentioned:Performance
Works like a new one!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was worried about buying a refurbished (what does that mean anyway?) desktop computer. However, the price made me give it a chance and I am pleasantly surprised. It works as well as a new one and I am glad I bought it.
I would recommend this to a friend Terrible
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had this machine for less than 2 weeks and it started acting up on me. First it froze, then started flashing different color lights. Now, I'm not able to log into the machine nor get it to safe mode to restore. Never again will I purchase a Pre-Owned machine from Best Buy.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Barber,
Thanks for your review. We're sorry to hear about the issues that you've had with your desktop. If you'd like to see if you can resolve the freezing issue you can follow these steps:
1. Run a Computer Diagnostic. To determine if your computer is experiencing a hardware problem, run the Dell Preboot System Assessment (PSA) Diagnostics. For information on how to run Diagnostics, and to determine the issue, refer to Dell Knowledge Base Article: http://dell.to/2iaiujA.
2. Check Safe Mode for Symptoms. To boot into safe mode, please follow the instructions below:
a) Start the computer.
b) Tap 'F8' on the keyboard immediately and every one second until the Dell logo screen disappears. From there you will see the Windows Advanced Options Menu on the screen. (If the Windows Advanced Options Menu does not appear, restart the system and try again.)
c) Select Safe mode with Networking and press Enter.
d) Log on as the administrator or as a user with administrative access.
e) Open applications and test the computer in safe mode. If the symptoms exist in safe mode, please continue the troubleshooting steps in this article. If the symptoms do not exist in safe mode, the issue is likely related to a driver or software and you may wish to complete step 3 to see if you are able to resolve the lockups or freezing.
3. Check for Malware. Malware (Virus, Spyware, etc.) can definitely cause a Windows system to lock up or appear to hang. To check for malware on your system and to ensure that your computer is up to date on security software, visit Dell Knowledge Base Article: http://dell.to/2wWP1zI.
You can read the full article here - http://dell.to/2tW5m33.
Best,
Bryan
1-800-624-9896
Refurnished, very bad product.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Item came in pieces, I had to return to the store even seal. You can feel the pieces inside the box. I don't recommended this item and I still with issues with the return. Very bad experience with Best Buy.
No, I would not recommend this to a friendOk for the price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not too sure yet, I have not used it as much as I thought I was going to use it.
I would recommend this to a friendBrand response from YourDellTeam
Posted .Notmuchtoosaybb1,
Thanks for your review. If you have any questions about using your computer you can always check Dell.com for additional product resources.
Best,
Bryan
1-800-624-9896
- Cons mentioned:Noise level
This not worth it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would like to return this but because of the vivid 19 pandemic it is almost impossible. It started out with a blue screen and after several rebooting with a computer expert he finally got it going. It is currently running but with all the bells and what I am using it for it is really slow. I would still like to return it. It is a very noisy computer. I can hear it from another room and sound like it’s going to die any moment. Hopefully I can return it when the pandemic is at a halt.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Tony,
Thanks for your review and we're sorry that your computer is not meeting your needs. If you continue to have Blue Screen Errors we'd recommend the following steps:
1. At the desktop, click the Search the web and Windows box and type "problem reports".
2. Select View all problem reports to view a list of errors that have occurred on your computer and possible solutions for them, such as updating drivers, flashing your system BIOS, or checking for updates to the software.
3. Under the Source column, look for Windows and under Summary, look for Shut down unexpectedly.
4. Right-click the line item and select Check for a solution.
We'd also suggest checking to make sure that your software and drivers are up to date on Dell's Product Page - https://dell.to/34Nhbf6.
You can read the full article here - http://dell.to/2u98Cct.
If you'd like to see if your computer can run a little faster for you we'd recommend running the Windows Performance Troubleshooter:
1. Close all open windows.
2. Press the Windows logo key + X key on the keyboard.
3. Click Control Panel.
4. Click System and Security.
5. Under Security and Maintenance, select Troubleshoot common problems.
6. Under System and Security, click Run maintenance tasks.
7. Follow the on-screen instructions and prompts to complete the process.
8. Restart the PC.
You can read the full article here - http://dell.to/2tSulGV.
We hope that these steps help your computer perform better for you.
Best,
Bryan
1-800-624-9896
Quick easy works great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ordering referbish computer I was nervous. Did not have to be. Thanks
I would recommend this to a friend- Pros mentioned:Processor speed
Solid piece of tech for the money!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This has solid speed and a fast processor. This was a good buy for the money. I haven't really put it to the test yet, but do far, so good!
I would recommend this to a friend - Pros mentioned:Performance
Excellent value
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.does everything I wanted to. Trusted Best Buy that the unit was thoroughly checked.
I would recommend this to a friend