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Customer reviews

Rating 4.4 out of 5 stars with 9 reviews

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89%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-9 of 9 reviews
  • Cons mentioned:
    Misleading

    Rated 3 out of 5 stars

    Wrong OS listed on this site

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These laptops ship with Windows 10 HOME not pro as stated in the Features and Specifications sections. It will cost you another $99 to unlock pro if you need it.

    No, I would not recommend this to a friend
    • Brand response from YourDellTeam
      Posted .

      MikeFromIT,

      Thanks for your review. We're sorry if there was something listed improperly on the website when you purchased your laptop. It looks as though this has been resolved and it lists that this laptop ships with Windows 10. If you have additional questions about your purchase we'd encourage you to reach out to Best Buy directly: http://bit.ly/2v2IVhI.

      Best,
      Bryan
      1-800-624-9896 Dell

  • Cons mentioned:
    Bloatware, Fan noise, Performance

    Rated 5 out of 5 stars

    So far ok

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have to get the bloatware from Dell off and really give it a fresh start. Fan kicks on surprisingly often throttling the 6cores... Even when it's not warm or doing much multitasking. My old surface pro felt faster. :/ We'll see how it holds up long term.

    I would recommend this to a friend
  • Pros mentioned:
    Design
    Cons mentioned:
    Wifi connectivity

    Rated 5 out of 5 stars

    Sleek!

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice design. Lightweight and quiet! Technical support has been great but not happy about the issues I've had so far: wifi connectivity disappeared twice already so I had to contact them so they could restore the feature

    I would recommend this to a friend
  • Pros mentioned:
    Powerful
    Cons mentioned:
    Wifi connectivity

    Rated 4 out of 5 stars

    Very fast processing

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop is compact. It has a lot of power packed into a small body. The only drawback that I have is that it doesn't have a USB port built in. You have to use the adapter and I can see that getting missplaced easily. Also had to send for tepair after 6 weeks as the wifi adapter failed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good 13 inch laptop I've tried 3 different 13 inch computers before settling on the Dell! extremely fast beautiful 4k HD screen good speakers and very responsive! would certainly recommend this to anyone!

    I would recommend this to a friend
  • Pros mentioned:
    Light

    Rated 4 out of 5 stars

    Very lightweight and easy to use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The laptop is one of the lightest with a very fast processing. The SSD makes it quick to boot and power down. Super light and sturdy built.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great laptop for everyday use

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was skeptical about purchasing an open-box laptop at first. However, after two weeks of non stop use for both college courses and personal use, I am very pleased with its performance and quality. The Dell XPS, even with the 4K HD screen, lasts about 4-6 hours, (depending on screen brightness) which although isn't 10-11 hours like some other laptops, this is plenty of time for me to get work done in between charges. Loving this laptop so far!

    I would recommend this to a friend
  • Pros mentioned:
    Easy process

    Rated 4 out of 5 stars

    Thank you

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The buying a computer process was easy and informative.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Super

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thx very mutch for exellent product. I am super super happy

    I would recommend this to a friend
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