Customer Ratings & Reviews

I looked around for a few months for a new laptop. My son has the Surface Book, since I am getting older i think the 13" might be a little small screen size for me so i decided to go with a 15". I looked at the new Spectre, Lenovo, and Dell. The 2 in 1 design is nice but there was no dedicated graphics in them at the time. When i need a tablet I'll pull out my Ipad Pro. BB had the XPS 15, 16gig ram, 4k, I7, 512 SSD for $1799.00 and that is - what I went with. 2 day free shipping, I ordered on a Friday and had it on Monday wow, not bad. I also purchased the BB 3 year protection plan. I brought it to BB geek squad and let them do the updates. It took them one day to get all the updates in. It's been a month now and have only had one issue. The blue tooth Arc mouse would only work while on battery power, when plugged in it would do nothing. I read in some review about turning off a setting in the blue tooth settings. Once I made that change, no further problems. As far as all the problems I have read about, I haven't had any of the : Screen Flickering at low or high settings Fan noise or any noise at all Blue screens Ports not working Space bar issues It is very fast, boots up in 8-15 seconds. Touch pad is super slick and very sensitive. Back-lit keyboard with the automatic feature is really cool. I didn't think I would ever need a touch screen on a laptop, I guess that's because i never had one. When I'm sitting in a chair with the unit on my lap, it's so much easier to scroll thru pages using your thumbs on the screen than trying to use the touch pad or curser keys. As far as battery life, I get 5-7 hours doing spread sheets or on the web. I plan to get the power companion to travel with for a little extra time. Dell did a nice job with the size of the unit. I placed my son's Surface book on top of the Dell and the depth was almost the same, the Dell was 1/2" wider than the SB. That little difference in size to have a larger screen was a huge plus for me. I have never spent over a $1000 for a laptop before, but this time I'm glad i did.

Fantastic vivid touch screen. Beautiful colors. Top quality dell product. Purchased for my children in junior high and high school. So glad I decided to purchase this particular model. Worth every penny. Sleek design. Battery/charge last longer than I thought-great perk!

I was looking for a new laptop for college and as an engineering student I wanted something lightweight and powerful. The xps 15 performance is unparalleled it starts up in seconds and runs programs without delay. The solid state drive is so much nicer than regular old hard drives. Keeps the computer from heating up, saves battery, and prevents dreaded blue screen crashes not to mention it runs much faster. The touch screen was a new feature to me and I must say I enjoy quite a lot. The infinity edge screen maximizes the screen size without adding unnecessary bulk. I would highly recommend this to anyone who needs something to run big programs like modeling and design programs or anyone who's into pc gaming. The processing power is sure to keep you up and running without lag.

I have spent the first few weeks getting to know my new computer. Transferring photos was easy and fast. Loading my photo and video editing programs was also easy. This computer runs my editing programs very efficiently. Only drawback is the lack of a DVD drive. I needed to buy an external drive.

This is the best laptop available currently in the market. Powerful and portable. Stunning display that produces inky blacks. One minor problem is that the audio from the laptop is feeble and not so clear at high volume.

Still getting used to using Windows 10. Otherwise, easy to use. Love the size and the weight. Convenient and very portable.

High quality and well built. Screen in beautiful. Would recommend to anyone looking for a powerful computer. I own Apple MacBook Pro, Surface Book, and Dell and this is my favorite hardware setup.

Laptop meets expectations with regard to performance. Only issue discovered to date is constant Display Driver failures resulting in losing display settings at each occurrence. Have tried recommended driver re-installation, updates to no avail.

The XPS15 from a spec standpoint checks all the boxes but it has some Quality Assurance issues. My spacebar had a really high-pitched squeak, the machine has coil whine, and the screen flickers at lower brightness levels. I eventually returned the laptop for another and some of these issues have improved, but the screen flicker is still present.

Was not sure what laptop to get but finally decided to get the Dell.. fantastic piece.. super fast... great feel.. very sturdy... love the 4K screen.. although some programs are not optimized for that resolution.

Love everything about it except when I plug it in to charge, it tells me that it is "plugged in but not charging".

A little pricy but worth it for the picture quality and ease of use with touch screen

We've unfortunately had many issues with our laptop - screen quality, speed, etc. Wish it was as good as the salesman said it was.

This is one of the best windows laptop you can get... Awesome touchscreen display, super fast and speedy overall

Amazing display but beware finger prints on screen and on keyboard. Battery dies in 5hrs-6 but overall its a solid product.

Super geeby top.Had a problem with the aux port but but i was able to return it and get a new one pretty quickly

I just returned a 9550 Dell XPS 15 - I got my first Mac - an Air - about 2 years ago and thought that the XPS would be a cheaper and quicker way to get the powerhouse laptop that I wanted. After 15 years of Windows computers and laptops including an XPS desktop, building my own Windows desktops and reading many 3rd party reviews which put the XPS 9550 on the top of their list - I thought that it would be a surefire choice to return to Windows w/ the XPS 15. A lot of things were very nice about it - the compact size for a 15", the build quality and materials, it was zippy, the screen looked awesome watching 4k content*... As I set it up and tested it - watched YouTube videos etc - a few things really just made me want to return it and wait for the 2016 Macbook Pro: 1 - Sound. The sound was awful compared to my Air. Dell - There are many sound settings and while changing to the correct one for the type of content greatly improved it - it never sounded good - always too much bas*ls or artificial sounding. I tried changing the sound presets, turning off the maxxsense software, modifying the presets and turning on the various equalizer settings - nothing sounded great. Air -- you can play a show, song or dialogue over it and without having to change any setting - it always sounds very clear and natural. 2 - Dead Pixels. *The screen had a very noticeable dead pixel on it - whenever the screen went dark playing a movie, show or anything - it stuck out plain as day - a very bright white dot like a star in the night sky. When I get a $400 4k screen on a laptop, I expect it to be perfect. Yes, I'm sure I could have gotten a replacement or had the screen swapped out but reading some threads, I saw that dead pixels are a pretty prevalent problem - I didn't want to mess with attempting multiple times to get a screen that was flawless (or wind up with one that wasn't and miss my window to return). 3 - Windows. As I got into the arrival maintenance updating the OS, drivers etc - I rerealized what a pain it is to keep a Windows machine running. To update the drivers you have to individually dl and install each one from dell, a separate utility for windows updates, always have to keep virus software running. Then I had flashbacks of my PC days before the Air - numerous viruses, having to reinstall the system every 6 months because of some OS problem. With the Air - you open the App store > Updates > Update All and downloads then updates everything in one step - the drivers, OS updates, software updates. I will say that resetting the XPS and reinstalling windows was a much more pleasant experience than in the past - restore > stick in the the usb and it runs for a couple hours (if you want to flush the entire drive of original content) and then its ready to go. Still doesn't beat the Mac where you can do the same thing but it doesn't need a USB drive - it will pull it all from the internet. Also, the new Windows is a bit all over the place - there are different settings for the same thing in different places. 4 - Dell! I tried to order this laptop from Dell which was a nightmare - I ordered it - took 3 weeks to be built - on the day it was supposed to ship - they somehow 'cancelled the order in error' and created a new one with another 3 week time. I think they just messed up somebodys order and decided to give them mine. Anyways - I went through numerous chats and phone calls - went through 3 contacts who said I was contacting the wrong department (i was directed to each of them from the previous) then on the final contact I spent 4 hours on hold trying to reach them to resolve the order issue and could never get linked with a person. Also, on the new order they created - a specific person contacted me saying they didn't have the proper card information to process the order (probably cause they needed the CCV again) - I called and emailed that person And her secondary contact and manager and didn't get a single response back over a few days. So I cancelled and ordered through Microsoft store who gave me the same machine with an upgraded 512 ssd for less - shipped it to me in 2 days. Anyways - the point is that I never want to deal with Dell support again like if I had to go through them for 1 year warranty. 4 - Trackpad. The trackpad navigation is far from the fluid experience of the Mac and any other windows laptop. Single tap selections on items was a hit or miss - with the first tap failing, I found myself having to make a 2nd one finger tap Many times to get it to register the selection I wanted. The two finger scroll was erratic & jumpy in many applications like Outlook/Hangouts and would always have a delay upon trying to use in anything. I researched the delay - modified certain items which people said resolved it (no delay on taps, increase cursor speed, update trackpad drivers) but that didn't fully repair it. I also have grown very accustomed to the three finger drag on the Mac 5 - Misc. A few small things bugged me about the XPS. The lid is kind of a pain to open - very tight and with no finger lip. The camera is in a pretty poor spot - it works if you are in a position such that you can bend the screen far back but if you're laying or slouching down and using the keyboard - they'll be in the view. Trying to create a windows profile picture was fun as you have to click on the trackpad to take it - ended up having to tilt the computer back in a weird way to capture a mugshot w/out a hand in it. The fan exhaust and the speakers are on the bottom so if you're like me and like to lay it across your chest, lap or on a bed - the fabric is going to block the airflow and muffle the speakers making it sound even worse. It was really just a mixture of things that made the XPS 15 very unappealing - at least for a Mac user. If you're used to Windows laptops - I think it might be a good choice assuming that you get a flawless screen since so many 3rd party reviewers name it (the 13") the #1 windows machine. I'll just assume that the sound is okay compared to other Window laptops and the amazing sound on a Mac is just an anomaly. My last HP laptop had even worse sound... I would suggest that you get it through the Microsoft Store with their 2 year complete care to avoid contact with Dell as much as possible.

This has been an excellent laptop that I have been using over the years, been going on for 7 years strong now.

I've had this laptop for a couple weeks now and I'm yet to encounter any issues with it. I love it! The complaints that I saw in some of the reviews I read before buying this computer, I have none of those issues whatsoever.