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Customer Ratings & Reviews

Your price for this item is $2,439.99
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Customer reviews

Rating 4.4 out of 5 stars with 102 reviews

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Rating by feature

  • Battery Life

    Rating 4.6 out of 5 stars

  • Speed

    Rating 4.8 out of 5 stars

  • Display

    Rating 4.9 out of 5 stars

Pros mentioned filter

Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers enjoy the XPS 16" OLED laptop's impressive performance, stunning OLED display, and premium build quality. Many appreciate its long battery life and powerful graphics card, enabling smooth multitasking and efficient performance for demanding tasks. However, some users find the laptop's weight to be excessive and wish it had more USB ports. The overall experience is largely positive, highlighting the laptop's strengths in processing power and visual quality.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-80 of 102 reviews
  • Rated 5 out of 5 stars

    Great computer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a fast and easy to use computer it has all the features that I was looking for.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Dell all the way

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent laptop. Saved me when I was in a bind and my hp died. Highly recommend dell over hp after this buy.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Pretty guud

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only complaint is the keyboard is too small due to the speakers being on either side of it.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Best Experience ever - Bestbuy has its groove on.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Purchase. Price matched when their price dropped hassle-free. Excellent quality and experience

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great, high-performing machine

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent computer— and even with the 16” screen, it’s not too bulky. It was recommended for our architecture student.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Open Box Nightmare Too Many Problems Out the Gate

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased an open-box laptop from Best Buy expecting a lightly used but fully functional device. Unfortunately, my experience was the opposite. Right out of the box, the computer wasn’t working properly—I had to completely restore it, reinstall drivers, and troubleshoot why the webcam wasn’t functioning. After hours of research and trial and error, I finally resolved that issue on my own. Then I ran into a new problem: my antivirus software wasn’t allowing me to take a virtual proctored exam. I had to contact both Dell and the exam provider to resolve that, wasting more valuable time. Shortly after that, the trackpad began malfunctioning, jumping all over the screen to the point it became unusable. At that point, I gave up. I didn’t buy a computer to spend my time repairing it every other week. It was supposed to be “ready to go” after being verified by Best Buy, but it felt more like I bought a project instead of a product. For something that was supposedly inspected and certified, this was a huge letdown. As someone with IT certifications, I was able to fix most of these problems myself—but the average customer would’ve been completely lost. I hope this helps other buyers make informed decisions, and I hope Best Buy takes this feedback seriously to improve their open-box quality assurance process.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    great!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    love it!!! faster and practical, good sizes and good sound too.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Very good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very pleased with the purchase. I bought a laptop for work, it fully met my expectations.

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality

    Rated 5 out of 5 stars

    OLED and Resolution

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best laptop for personal and business use. It has highest resolution and OLED which is very much eye friendly.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No great improvement … Mac is better than this for this price

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Laptop 2024 upgrade

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm happy with my purchase and the support setting it up.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    Love my laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my new laptop Great appearance Fast Best Buy is the best

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 3 out of 5 stars

    Naah. prefer a Mac

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just retired and needed a new PC. Machine worked fine but I’m a past Macbook user and thought I’d try a cheaper $ PC. Didnt like PC experience, returned it n went back to a Mac. PC worked fine though.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Laptop Purchase

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great help at the store narrowing down best options in a laptop.

    I would recommend this to a friend
  • Cons mentioned:
    Weight

    Rated 5 out of 5 stars

    Good but big

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome computer, but too big and heavy to carry..

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality

    Rated 5 out of 5 stars

    Good product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product. I like the XPS line is laptops. Built sturdy and works great.

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality

    Rated 5 out of 5 stars

    Thanks

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thanks I received it . 4k screen it’s beautiful. I am satisfied

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Sweet

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent laptop, the design is sweet. The display is great. I enjoy the fn keys, etc…

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent computer for engineering studies and programming.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Dell xps 16

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Reliable laptop. Use everyday and works with minimal issues.

    I would recommend this to a friend