Customer Ratings & Reviews
- Model:
- EC9355M
- SKU:
- 6472504
Rating by feature
- Value
Rating 4.1 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
- Ease of Use
Rating 4.2 out of 5 stars
Customers are saying
Customers commend the La Specialista Prestigio Espresso Machine for its excellent coffee quality, ease of use, and built-in grinder. Many appreciate the dual heating system and sleek design, while some users mention challenges with pressure, performance consistency, and the machine's size. A few also point out issues with the bean hopper and descaling process. Overall, the machine receives positive feedback for its brewing capabilities and convenience features, but some users experienced issues with certain aspects of its functionality.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Descaling, Pressure
Don’t do it
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked great for 2 years. Piece of crap now. Descaling does'nt work, tablets don't work and pressure is gone! Don't buy, it will be discontinued soon.
No, I would not recommend this to a friend - Pros mentioned:Coffee qualityCons mentioned:Descaling
Not a good machine - BEWARE!!!!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broke inside of 90 days!!! In my secind machine!!! After trying to set up the first one that didn’t work I got the second machine to work and coffee was good. But in 60 days it was wanting me to descale so I did and not it is stuck in descale mode OVER AND OVER AND OVER AND OVER again and no way to get it back working again. I think I am going back to buying Breville that I wanted to begin with.
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Thank you so much for taking the time to leave us feedback! We are sorry to hear of your experience with your La Specialista. Your satisfaction will always be our top priority, so we would appreciate the opportunity to connect you with one of our friendly coffee specialists who will be happy to troubleshoot this experience with you. Please feel free to contact us Mon.-Fri. between the hours of 9:00 am - 8:00 pm Est by calling 1-866-528-8323 or reach us via our web chat feature found on our website. Thank you.
- Cons mentioned:Descaling
We love it
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We love this thing. It keeps our household alive. When we first received the machine, it had to go through descaling. Don't make the mistake we did which was to keep refilling the water tank or descaling will go on for hours. Other than that, it's a great machine so far.
I would recommend this to a friend - Cons mentioned:Descaling
Descaler Issues
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I enjoyed the coffee and learning the process, but unfortunately my machine had a defect that caused it to get stuck in descaling mode. No matter how many times I would run the rinsing cycle it would not reset. I was able to get it to finally reset the first few times, but the latest time it got stuck and won’t reset. It is effectively a $600 paperweight now and I’m outside of the 2 year warranty. DeLongi offered me a $260 repair package which doesn’t even appear to have any guarantee that it will work properly when I get it back. Very disappointed in the quality and lack of support for the machine. I should have probably returned it the first time that it gave me trouble, but I really did like the machine and assumed I was doing something wrong at first. For the price of the machine I would really expect it to last more than just a little over 2 years.
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello,
Thank you for leaving your review. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time. We would appreciate the opportunity to speak with you and assist you in correcting this issue. Please contact us Monday through Friday between 9 a.m. and 8 p.m. at 1-800-322-3848.