Customer Ratings & Reviews
- Model:
- EC9355M
- SKU:
- 6472504
Rating by feature
- Value
Rating 4.1 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
- Ease of Use
Rating 4.2 out of 5 stars
Customers are saying
Customers commend the La Specialista Prestigio Espresso Machine for its excellent coffee quality, ease of use, and built-in grinder. Many appreciate the dual heating system and sleek design, while some users mention challenges with pressure, performance consistency, and the machine's size. A few also point out issues with the bean hopper and descaling process. Overall, the machine receives positive feedback for its brewing capabilities and convenience features, but some users experienced issues with certain aspects of its functionality.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Coffee qualityCons mentioned:Performance
Great machine but Many issues
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We love these coffee machines but they can be fickle and easily break and not work correctly. When you get used to the great coffee it provides on a daily basis, you get very upset when errors and issues come up that prevent regular operations. I’d strongly suggest you purchase the Best Buy warranty si you can trade it back in when something goes wrong.
I would recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello,
Thank you for leaving your comment. We try very hard to make every customer’s experience enjoyable, and we regret not being able to meet your expectations this time. We take every concern into consideration when designing our units or creating our policies, and we will be sure to note your observations for future reference.
Thank you.
- Cons mentioned:Performance
Defective
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After the 3rd time returning this item I decided to try a different brand. There is always something wrong with it ;(
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello,
Thank you for leaving your comment. We try very hard to make every customer’s experience enjoyable, and we regret not being able to meet your expectations this time. We take every concern into consideration when designing our units or creating our policies, and we will be sure to note your observations for future reference.
Thank you.
- Cons mentioned:Performance
Do not buy
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too many gadgets to go wrong with this machine. You need to descale too often. Ours ended up not working at all. Not worth the high price
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello Tonya,
Thank you for leaving your comment. We try very hard to make every customer’s experience enjoyable, and we regret not meeting your expectations this time. We would appreciate the opportunity to speak with you and assist you in correcting this issue. Please contact us at 1-800-322-3848. Our brand specialist is available Monday through Friday, 9:00 a.m. – 8:00 p.m. Eastern Standard Time, Thank you.
- Cons mentioned:Performance
Mister
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is not I expected from this renowned brand, really dissatisfied.
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello Samuel,
Thank you for leaving your comment. We try very hard to make every customer’s experience enjoyable, and we regret not being able to meet your expectations this time. We take every concern into consideration when designing our units or creating our policies, and we will be sure to note your observations for future reference.
Thank you.
- Cons mentioned:Performance
So upset
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very bad very bad very bad very bad very bad very bad
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello, sorry to hear your experience with our La Specialist Prestigio was not up to your expectations. We would love to speak to you more on this matter and come to a resolution. Please contact us at 1 (866) 528-8323, Monday through Friday from 9am to 8pm EST.