Customer Ratings & Reviews
- Model:
- DG3200RTV
- |
- SKU:
- 6587985
Customer reviews
Rating 3.5 out of 5 stars with 64 reviews
(64 customer reviews)Rating by feature
- Picture Quality3.9
Rating 3.9 out of 5 stars
- Sound Quality3.8
Rating 3.8 out of 5 stars
- Brightness4.0
Rating 4.0 out of 5 stars
Customers are saying
Customers frequently mention the 32" Class DuraGo Rollable Smart Touch Screen LCD Full HD TV Android GMS Certified (2025) for its quality and screen size. However, there are some concerns about the remote control. Some customers have stated that the remote control does not work.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Remote control
Rated 2 out of 5 stars
has more room for improvements
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i feel really bad for this product because it would have been the perfect size for what we need. the clarity of the screen is amazing as well but there were more negative issues than advantages in keeping this item. so we ended up returning it. the remote buttons only work for certain apps, especially when the screen is in landscape position. the sound quality was acceptable but then would every now and then be choppy and garbled.
No, I would not recommend this to a friendBrand response from Core Product Support
Posted .Hi HiTechMom, We're sorry to hear that the remote functionality and sound issues led to your decision to return the product, and we appreciate your feedback as we work to improve these aspects.
Rated 4 out of 5 stars
Worth the money. Great size
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good price. Quality for some apps is not that good
I would recommend this to a friendBrand response from Core Product Support
Posted .Hi JosephM, we are immensely happy with your feedback. Glad to know that you are satisfied with our product. Thank you for sharing this with us and with the community. In case you need assistance or have other concerns, you may call our customer service hotline at 1-833-909-2673, Mondays to Fridays from 9 am to 5 pm PST. Or email us at support@dpaudiovideo.zendesk.com.
Rated 5 out of 5 stars
Splurge worth making
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We only have a TV in our living room. I love that we can move this easily into the bedroom to watch TV, kitchen to link to my phone to try new reciepes or the living room to link to my Calm app to meditate or move with my family without having to link my phone to the tv.
I would recommend this to a friendBrand response from Core Product Support
Posted .Hello KimberlyS, we are immensely happy with your feedback. Glad to know that you are satisfied with our product. Thank you for sharing this with us and with the community. In case you need assistance or have other concerns, you may call our customer service hotline at 1-833-909-2673, Mondays to Fridays from 9 am to 5 pm PST. Or email us at support@dpaudiovideo.zendesk.com.
- Cons mentioned:Remote control
Rated 2 out of 5 stars
Good Concept
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The concept is good, but 9 months after purchasing, the remote control stopped functioning. Now we have to use a wireless mouse. Another issue that I have is that for the price you pay for the TV, they only give you a 90-day warranty.
No, I would not recommend this to a friendBrand response from Core Product Support
Posted .Hi Tiki, we’re sorry to hear about the issues with your remote control and your concerns regarding the warranty period. Please feel free to contact us at 1-833-909-2673 (Mon–Fri, 9 AM–5 PM PST) or support@dpaudiovideo.zendesk.com so we can review your situation and explore possible solutions.
- Pros mentioned:Portability
Rated 5 out of 5 stars
Giant tablet
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very cool for karaoke party. Can move around and hook up to your sound systems
I would recommend this to a friendBrand response from Core Product Support
Posted .Hi Jdmalltheway, we are immensely happy with your feedback. Glad to know that you are satisfied with our product. Thank you for sharing this with us and with the community. In case you need assistance or have other concerns, you may call our customer service hotline at 1-833-909-2673, Mondays to Fridays from 9 am to 5 pm PST. Or email us at support@dpaudiovideo.zendesk.com.
- Pros mentioned:Portability
Rated 3 out of 5 stars
Tv and monitor
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not impressed with quality of screen. The portability is a great idea
No, I would not recommend this to a friendBrand response from Core Product Support
Posted .Hi Rstsb, we highly appreciate your feedback. Glad to know that you are satisfied with our product. Thank you for sharing this with us and with the community. In case you need assistance or have other concerns, you may call our customer service hotline at 1-833-909-2673, Mondays to Fridays from 9 am to 5 pm PST. Or email us at support@dpaudiovideo.zendesk.com.
- Pros mentioned:Screen size
Rated 5 out of 5 stars
Great tv/tablet
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We LOVE this tv! It has a great screen, multi use and works so well for our needs. Love the touch screen. I can’t say enough about this item. Do t wait if you’re on the fence it’s well worth it.
I would recommend this to a friendBrand response from Core Product Support
Posted .Hi Jane, we are immensely happy with your feedback. Glad to know that you are satisfied with our product. Thank you for sharing this with us and with the community. In case you need assistance or have other concerns, you may call our customer service hotline at 1-833-909-2673, Mondays to Fridays from 9 am to 5 pm PST. Or email us at support@dpaudiovideo.zendesk.com.
Rated 5 out of 5 stars
Good purchase
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very convenient. Useful for those who would like to take a TV anywhere. Even useful for business. It’s like a TV & computer in one.
I would recommend this to a friendBrand response from Core Product Support
Posted .Hello EnyiaB, we are immensely happy with your feedback. Glad to know that you are satisfied with our product. Thank you for sharing this with us and with the community. In case you need assistance or have other concerns, you may call our customer service hotline at 1-833-909-2673, Mondays to Fridays from 9 am to 5 pm PST. Or email us at support@dpaudiovideo.zendesk.com.
- Pros mentioned:Screen size
Rated 5 out of 5 stars
Perfect Husband Gift!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV was the perfect size for his Xbaox amd all the good stuff! YoutubeTV a fave and Apple TV a must have add on! This truly is the perfect gift!
I would recommend this to a friendBrand response from Core Product Support
Posted .Hi Nieto, we are immensely happy with your feedback. Glad to know that you are satisfied with our product. Thank you for sharing this with us and with the community. In case you need assistance or have other concerns, you may call our customer service hotline at 1-833-909-2673, Mondays to Fridays from 9 am to 5 pm PST. Or email us at support@dpaudiovideo.zendesk.com
Rated 1 out of 5 stars
Unreliable
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought 4 of these for my organization and one of the four arrived dead. Best Buy was great and got me a replacement, but another one had the power supply die a few months into it's use. The company said I would need to pay for a new power supply as it was out of warranty (I believe we got two months use out of it before it died and by the time I went back and forth with support questions, it was past the warranty period). Can't recommend. A company that can't stand behind their product enough to replace one of the cheapest, most vital components after just a few months is not to be be trusted
No, I would not recommend this to a friendBrand response from Core Product Support
Posted .Hi Logan, we’re very sorry to hear about your experience. This is certainly not the level of reliability or support we strive to provide. We understand your concerns and sincerely apologize for your dissatisfaction with the manufacturer’s warranty or the level of support you received. We’d appreciate the opportunity to review your case further and see if there’s anything we can do to help. Please contact our customer service team at 1-833-909-2673 (Mon–Fri, 9 am–5 pm PST) or email support@dpaudiovideo.zendesk.com with your case details so we can look into this more closely.
- Pros mentioned:Quality
Rated 5 out of 5 stars
DuraPro is Awesome!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product is amazing. Lives up beyond the expectations! Love it! Big shout out to the Best Buy Employee who gudided us in the right direction.
I would recommend this to a friendBrand response from Core Product Support
Posted .Hi Lorne, we are immensely happy with your feedback. Glad to know that you are satisfied with our product. Thank you for sharing this with us and with the community. In case you need assistance or have other concerns, you may call our customer service hotline at 1-833-909-2673, Mondays to Fridays from 9 am to 5 pm PST. Or email us at support@dpaudiovideo.zendesk.com
Rated 1 out of 5 stars
Broken
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The charging prong is broken off the back of the monitor only after a week of use! Niw have to take it back. Poor set up cord not that long
I would recommend this to a friendBrand response from Core Product Support
Posted .Hi Beth, we are sorry to hear that you are not satisfied with the quality and performance the DuraPro - 32" Class DuraGo Rollable Smart Touch Screen. We’d like to get more information from you and make things right. At your earliest convenience, would you please email us at support@dpaudiovideo.zendesk.com or give us a call at 1-833-909-2673 to discuss this. We hope to hear from you soon.
Rated 3 out of 5 stars
what title
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I canceled because I thought it would do the things i wanted and I would had to have a computer to do what I wanted so I canceled. didn't even put together
No, I would not recommend this to a friendBrand response from Core Product Support
Posted .Hi Hazel, we're sorry to hear that the product didn’t meet your expectations. If there’s anything we can do to assist you further or if you'd like help finding an option that better fits your needs, please don’t hesitate to reach out. You can contact our customer service team at 1-833-909-2673, Monday to Friday from 9 AM to 5 PM PST, or email us anytime at support@dpaudiovideo.zendesk.com.
- Pros mentioned:Portability
Rated 5 out of 5 stars
Portable rollqble TV
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A little difficult to put together by yourself but greqt to hqve , now TV where you want it
I would recommend this to a friendBrand response from Core Product Support
Posted .Hi Cathy, we are immensely happy with your feedback. Glad to know that you are satisfied with our product. Thank you for sharing this with us and with the community. In case you need assistance or have other concerns, you may call our customer service hotline at 1-833-909-2673, Mondays to Fridays from 9 am to 5 pm PST. Or email us at support@dpaudiovideo.zendesk.com.
- Cons mentioned:Remote control
Rated 1 out of 5 stars
Horrible device
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worst device ever. Remote control doesn’t work, device constantly freezes and apps keep closing. The developers need to fix all the issues and take this crap off the market.
No, I would not recommend this to a friendBrand response from Core Product Support
Posted .Hi Pamela, we’re sorry to hear about your experience and understand how frustrating this must be. Issues such as freezing, app closures, or remote control problems may be related to software or setup. We’d like the opportunity to review your case and assist with troubleshooting or resolution. Please contact our customer support team at 1-833-909-2673 (Mon–Fri, 9 am–5 pm PST) or support@dpaudiovideo.zendesk.com
- Cons mentioned:Remote control
Rated 1 out of 5 stars
Don't!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had this for only 2 months if that,and its been freezing up watching movies ect and the power bottom won't turn on when you press it to turn on. It only charge but the screen won't turn on.The remote control never works. So much money wasted.
No, I would not recommend this to a friendBrand response from Core Product Support
Posted .Hi Shinelight, we’re very sorry to hear about the issues you’ve experienced with the device, especially in such a short time. That’s absolutely not the experience we want for our customers and we’d really like the chance to make things right. Please contact our support team at 1-833-909-2673, Monday to Friday from 9 AM to 5 PM PST, or email us at support@dpaudiovideo.zendesk.com so we can assist you directly.
Rated 5 out of 5 stars
Portable TV/ Big ipad
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Is very nice, I love it, I want to buy one more. Because my 2 years old daughter thinks that the one we have is hers.
I would recommend this to a friendBrand response from Core Product Support
Posted .Hello BolivarC, we are immensely happy with your feedback. Glad to know that you are satisfied with our product. Thank you for sharing this with us and with the community. In case you need assistance or have other concerns, you may call our customer service hotline at 1-833-909-2673, Mondays to Fridays from 9 am to 5 pm PST. Or email us at support@dpaudiovideo.zendesk.com.
Rated 1 out of 5 stars
Horrible warranty buyer beware
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I used this device a handful of times and the battery level indicator started not filling up completely no matter how long it was charging. I opened a support case while I was still into one year warranty and they wanted to charge me $250+ to ship a new base because they said it's out of the 90 day parts and labor warranty.. Now only three of the five LED battery level indicators turn on... Totally ridiculous. The price I paid for this you think they would cover it better. DO NOT BUY
No, I would not recommend this to a friendBrand response from Core Product Support
Posted .Hi Awatatah, we’re very sorry to hear about your experience. This is not the experience we want for our customers, and we’d like the opportunity to review your case further. Please contact our customer service team at 1-833-909-2673 (Mon–Fri, 9 am–5 pm PST) or email support@dpaudiovideo.zendesk.com with your case number so we can look into this more closely.
- Cons mentioned:Remote control
Rated 1 out of 5 stars
Save your time and money
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy this. It’s a glorified tablet on wheels. The remote didn’t work. The screen would turn on for one second before turning off. Troubleshooted to where it would turn on only when not plugged in. Playing videos or using any app would freeze the tablet. What’s the point if it can’t even handle YouTube videos. Returned to Best Buy the next day. Save your time and money
No, I would not recommend this to a friendBrand response from Core Product Support
Posted .Hi Neilio, we are sorry to hear that you are not satisfied with the quality and performance the unit DuraPro - 32" Class DuraGo Rollable Touch Screen LCD Full HD Smart Android TV. We’d like to get more information from you and make things right. At your earliest convenience, would you please email us at support@dpaudiovideo.zendesk.com or give us a call at 1-833-909-2673 to discuss this. We hope to hear from you soon.
Rated 4 out of 5 stars
Monitor review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good purchase does exactly what’s described would buy again
I would recommend this to a friendBrand response from Core Product Support
Posted .Hi RaymundoD, we are immensely happy with your feedback. Glad to know that you are satisfied with our product. Thank you for sharing this with us and with the community. In case you need assistance or have other concerns, you may call our customer service hotline at 1-833-909-2673, Mondays to Fridays from 9 am to 5 pm PST. Or email us at support@dpaudiovideo.zendesk.com.