Customers admire the product's quality and screen size. However, some customers have expressed concerns about the remote control's functionality. Overall, customers seem to appreciate the visual aspects of the TV, but improvements may be needed for the remote control.
This summary was generated by AI based on customer reviews.
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 47 reviews
Rated 5 out of 5 stars
Portable rollqble TV
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Posted . Owned for 3 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
A little difficult to put together by yourself but greqt to hqve , now TV where you want it
I would recommend this to a friend
Brand response from Core Product Support
Posted .
Hi Cathy, we are immensely happy with your feedback. Glad to know that you are satisfied with our product. Thank you for sharing this with us and with the community. In case you need assistance or have other concerns, you may call our customer service hotline at 1-833-909-2673, Mondays to Fridays from 9 am to 5 pm PST. Or email us at [email protected].
Pros mentioned:
Screen size
Rated 5 out of 5 stars
Perfect Husband Gift!
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Posted . Owned for less than 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
This TV was the perfect size for his Xbaox amd all the good stuff! YoutubeTV a fave and Apple TV a must have add on! This truly is the perfect gift!
I would recommend this to a friend
Brand response from Core Product Support
Posted .
Hi Nieto, we are immensely happy with your feedback. Glad to know that you are satisfied with our product. Thank you for sharing this with us and with the community. In case you need assistance or have other concerns, you may call our customer service hotline at 1-833-909-2673, Mondays to Fridays from 9 am to 5 pm PST. Or email us at [email protected]
Rated 5 out of 5 stars
Great device for portable viewing...
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
This device works great! We're using it at our sales and marketing events.
I would recommend this to a friend
Brand response from Core Product Support
Posted .
Hi NoelK, we are immensely happy with your feedback. Glad to know that you are satisfied with our product. Thank you for sharing this with us and with the community. In case you need assistance or have other concerns, you may call our customer service hotline at 1-833-909-2673, Mondays to Fridays from 9 am to 5 pm PST. Or email us at [email protected].
Pros mentioned:
Quality
Rated 5 out of 5 stars
DuraPro is Awesome!
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
This product is amazing. Lives up beyond the expectations! Love it! Big shout out to the Best Buy Employee who gudided us in the right direction.
I would recommend this to a friend
Brand response from Core Product Support
Posted .
Hi Lorne, we are immensely happy with your feedback. Glad to know that you are satisfied with our product. Thank you for sharing this with us and with the community. In case you need assistance or have other concerns, you may call our customer service hotline at 1-833-909-2673, Mondays to Fridays from 9 am to 5 pm PST. Or email us at [email protected]
Rated 1 out of 5 stars
Touchscreen Completely Useless – Very Disappointed
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
purchased the DuraPro 32" Rollable Smart Touch Screen TV in February 2024, expecting it to be a convenient, modern smart device. Unfortunately, the touchscreen never worked properly—it's completely unresponsive from day one. I tried restarting, unplugging, and even factory resetting, but nothing helped.
To make matters worse, it's now past the standard return window, and there's no clear support from the manufacturer or Best Buy. I feel like I wasted money on a product that doesn’t even meet its basic functionality.
Avoid this model unless you want a TV that promises touch functionality but delivers nothing. Very disappointed with both the product and the after-sales service.
No, I would not recommend this to a friend
Brand response from Core Product Support
Posted .
Hi Daren, we’re truly sorry to hear about the issues you’ve had with your DuraPro 32" Rollable Smart Touch Screen TV, we’d like the opportunity to help. Even if you're past the standard return window, we may be able to assist with warranty service or troubleshooting options. Please reach out to our customer support team at 1-833-909-2673 (Monday to Friday, 9 AM–5 PM PST) or email us at [email protected].
Rated 4 out of 5 stars
Monitor review
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Very good purchase does exactly what’s described would buy again
I would recommend this to a friend
Brand response from Core Product Support
Posted .
Hi RaymundoD, we are immensely happy with your feedback. Glad to know that you are satisfied with our product. Thank you for sharing this with us and with the community. In case you need assistance or have other concerns, you may call our customer service hotline at 1-833-909-2673, Mondays to Fridays from 9 am to 5 pm PST. Or email us at [email protected].
Cons mentioned:
Remote control
Rated 1 out of 5 stars
Save your time and money
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Posted . Owned for less than 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Do not buy this. It’s a glorified tablet on wheels. The remote didn’t work. The screen would turn on for one second before turning off. Troubleshooted to where it would turn on only when not plugged in. Playing videos or using any app would freeze the tablet. What’s the point if it can’t even handle YouTube videos. Returned to Best Buy the next day. Save your time and money
No, I would not recommend this to a friend
Brand response from Core Product Support
Posted .
Hi Neilio, we are sorry to hear that you are not satisfied with the quality and performance the unit DuraPro - 32" Class DuraGo Rollable Touch Screen LCD Full HD Smart Android TV. We’d like to get more information from you and make things right. At your earliest convenience, would you please email us at [email protected] or give us a call at 1-833-909-2673 to discuss this. We hope to hear from you soon.
Rated 5 out of 5 stars
Great tradeshow asset
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Purchased for tradeshow use. Excellent and well worth the money
I would recommend this to a friend
Brand response from Core Product Support
Posted .
Hi CaymanE, we are immensely happy with your feedback. Glad to know that you are satisfied with our product. Thank you for sharing this with us and with the community. In case you need assistance or have other concerns, you may call our customer service hotline at 1-833-909-2673, Mondays to Fridays from 9 am to 5 pm PST. Or email us at [email protected].
Rated 2 out of 5 stars
Waruna
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Some apps are not compatible. And speeed is slower than the one i purchased.
No, I would not recommend this to a friend
Brand response from Core Product Support
Posted .
Hi WarunaA, we’re sorry the product didn’t meet your expectations with app compatibility and speed. Please contact our customer service team at 1-833-909-2673 (Monday–Friday, 9 am–5 pm PST) or [email protected] so we can assist you further.
Rated 1 out of 5 stars
Beautiful but BAD!!!!!!
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Posted . Owned for less than 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Best design I’ve ever seen but the display is completely teash ( you can literally see the pixels) worst 1080p one and the OS android 13 is a complete disgeace sooo laggy and freeze every time. If you try to play a youtube video over 720p it will lag badly.
No, I would not recommend this to a friend
Brand response from Core Product Support
Posted .
Hi Jonathan, we are sorry to hear that you are not satisfied with the quality and performance the DuraPro - 32" Class DuraGo Rollable Smart Touch Screen. We’d like to get more information from you and make things right. At your earliest convenience, would you please email us at [email protected] or give us a call at 1-833-909-2673 to discuss this. We hope to hear from you soon.
Rated 1 out of 5 stars
Poor quality/ arrived broken
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Broken case upon arrival
The connection pieces also were broken
Could not use at all
No, I would not recommend this to a friend
Brand response from Core Product Support
Posted .
Hi Candie, we’re so sorry to hear that your item arrived with a broken case and connection pieces. This is certainly not the experience we want for our customers. Please reach out to our customer service hotline at 1-833-909-2673 (Mon–Fri, 9 am–5 pm PST) or email us at [email protected], and we’ll be happy to assist you with a replacement or solution. We appreciate your patience and look forward to resolving this for you quickly.
Rated 1 out of 5 stars
Bad product
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
this item really sucks. It’s not LG. It is a offbrand knock off version of the stand by me and I am so upset that I made this purchase and I really would appreciate if the manufacturer would give me my money back. Thank you you have a blessed day.
No, I would not recommend this to a friend
Brand response from Core Product Support
Posted .
Hi DantwanS, we’re very sorry to hear that the product didn’t meet your expectations and that you’re feeling frustrated with your purchase. Please know we take feedback like this seriously and would really appreciate the chance to make things right. You're welcome to contact our support team at 1-833-909-2673 (Monday to Friday, 9 AM to 5 PM PST) or email [email protected] so we can assist you directly.
Rated 5 out of 5 stars
Compatible
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Posted . Owned for less than 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I like this tv. It’s very convenient which is why I bought it.
I would recommend this to a friend
Brand response from Core Product Support
Posted .
Hi Christina, we are immensely happy with your feedback. Glad to know that you are satisfied with our product. Thank you for sharing this with us and with the community. In case you need assistance or have other concerns, you may call our customer service hotline at 1-833-909-2673, Mondays to Fridays from 9 am to 5 pm PST. Or email us at [email protected].
Rated 5 out of 5 stars
Na
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Great product but the carry case is pointless. Why would I want to keep removing screws and wires every time I decide I would like to travel with it?
I would recommend this to a friend
Brand response from Core Product Support
Posted .
Hi Greatuse, we are immensely happy with your feedback. Glad to know that you are satisfied with our product. Thank you for sharing this with us and with the community. In case you need assistance or have other concerns, you may call our customer service hotline at 1-833-909-2673, Mondays to Fridays from 9 am to 5 pm PST. Or email us at [email protected]
Rated 1 out of 5 stars
Poor Quality
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Poor quality built and was missing screws rtn it. I will not recommit to anyone. Complex cable connections and not designed well
No, I would not recommend this to a friend
Brand response from Core Product Support
Posted .
Hi GGwall, we are sorry to hear that you are not satisfied with the quality and performance the unit DuraPro - 32" Class DuraGo Rollable Touch Screen. We’d like to get more information from you and make things right. At your earliest convenience, would you please email us at [email protected] or give us a call at 1-833-909-2673 to discuss this. We hope to hear from you soon.
Rated 1 out of 5 stars
not a good fit for android
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
The version of android is for mobile phones not for a device like this.
No, I would not recommend this to a friend
Brand response from Core Product Support
Posted .
Hi Xavi, we’re sorry the product didn’t meet your expectations. Your feedback is important to us, and we’ll share it with our team for review. If you’d like assistance, please contact our customer service team at 1-833-909-2673 (Monday–Friday, 9 am–5 pm PST) or email [email protected] .
Rated 1 out of 5 stars
Its not Best buy fault..private own company
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Try reaching customer service through email and phone No one answer. Then 5 days later someone answer barely speak English..ask me to resend everything...i did four times...No response well i think this is bad business..returned before 90 days is up.
No, I would not recommend this to a friend
Brand response from Core Product Support
Posted .
Hi Linda, We’re sorry to hear about the frustration you’ve experienced. We did send you an email but haven’t received a response from you. Please check your inbox, including your spam or junk folder, or give us a call at 1-833-909-2673 from 9 am to 5 pm PST for assistance.
Rated 5 out of 5 stars
Runner
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Posted . Owned for 2 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Go Pro is amazing , i would recommend it to every runner to get one
I would recommend this to a friend
Brand response from Core Product Support
Posted .
Hi Carlena, we are immensely happy with your feedback. Glad to know that you are satisfied with our product. Thank you for sharing this with us and with the community. In case you need assistance or have other concerns, you may call our customer service hotline at 1-833-909-2673, Mondays to Fridays from 9 am to 5 pm PST. Or email us at [email protected].
Rated 1 out of 5 stars
TRASH!!!
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Posted . Owned for 2 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I purchased this at xmas time for my daughter who was heading to college. Today, the screen fell off the pole,she reattached, and when she went to plug it back in….the screen started smoking!!!! I’m out over $800!!!
No, I would not recommend this to a friend
Brand response from Core Product Support
Posted .
Hi Customer, We’re very sorry to hear about this issue. This is definitely not the experience we want for our customers. Please reach out to our customer support team as soon as possible so we can gather more details and explore potential solutions. At your earliest convenience, would you please email us at [email protected] or give us a call at 1-833-909-2673 to discuss this. We hope to hear from you soon.
Pros mentioned:
Quality
Rated 5 out of 5 stars
Amazing product!
Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Great product! The quality is great durability and battery life is excellent.
I would recommend this to a friend
Brand response from Core Product Support
Posted .
Hi Aaron, we are immensely happy with your feedback. Glad to know that you are satisfied with our product. Thank you for sharing this with us and with the community. In case you need assistance or have other concerns, you may call our customer service hotline at 1-833-909-2673, Mondays to Fridays from 9 am to 5 pm PST. Or email us at [email protected]