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1-16 of 16 Reviews

    • Brand Response

      Ecovacs Advisor 

      April 12, 2016

      Thanks for sharing your experience with the D63S, we want this to be better than "okay"!

      So it sounds like the DEEBOT may not be fully charged - or- the charging dock may be in a less than ideal spot to be found - these robots can be picking!

      May we suggest charging the unit overnight to be sure it's fully charged & happy. Turn the unit on (rocker switch underneath) and let it charge until the 2 green "headlights" are solid.
      To help it find its way home - try moving the charging dock to another place in your home. The dock needs a clearance as outlined in the user manual, and also can be interfered with my network/wifi noise in the home, so you may have to try a couple of spots until you find the best!

      Your observation about a robot not replacing your regular vacuum is spot on, no matter whose robot it is! What robots do is run every day and reduce the number of times you have to use that other "traditional" vacuum.

      Thanks again for the purchase - hope these suggestions help. We are always here to help if you have questions - 1.844.326.8227. Ecovacs

    • Brand Response

      Ecovacs Advisor 

      May 15, 2017

      RogerD - thanks so much for sharing your story, please accept our apologies for the misbehaving DEEBOT & remote. Please contact our customer service department directly and give us the chance to make this right for you. You can contact us by email at customerservice@ecovacsrobotics.com or by phone at 1.888.966.0895. They are waiting to help you! Ecovacs