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Williston, VT 05495
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Customer Ratings & Reviews

Your price for this item is $299.99

Customer reviews

Rating 3.5 out of 5 stars with 17 reviews

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53%
would recommend
to a friend

Customers are saying

Customers find value in the DEEBOT D63S Robot Vacuum's cleaning capabilities, noting its effectiveness on various floor types. However, some customers have expressed concerns about its navigation, reporting that it sometimes gets stuck or misses areas.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-17 of 17 reviews
  • Pros mentioned:
    Cleaning

    Rated 4 out of 5 stars

    Good Value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The D63S has good battery life and works well on hardwood and short carpeting alike. I haven't yet tried a high-end model but for the price, it is hard to beat this bot.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning
    Cons mentioned:
    Navigation

    Rated 3 out of 5 stars

    Cleans but lost movement

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice design, cleans area that cover well but doesn't know where it is going, skips large areas and can't go to the charger

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    it is okay

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Robot Vacuum works okay for a small room (like bedroom). But it does not work for a large room like living room. If the space is large, it is very hard for it to find the charging equipment. BTW, one can not expect it as powerful as the regular vacuum: it can only do some small cleaning jobs.

    No, I would not recommend this to a friend
    • Brand response from Ecovacs Advisor
      Posted .

      Thanks for sharing your experience with the D63S, we want this to be better than "okay"!

      So it sounds like the DEEBOT may not be fully charged - or- the charging dock may be in a less than ideal spot to be found - these robots can be picking!

      May we suggest charging the unit overnight to be sure it's fully charged & happy. Turn the unit on (rocker switch underneath) and let it charge until the 2 green "headlights" are solid.
      To help it find its way home - try moving the charging dock to another place in your home. The dock needs a clearance as outlined in the user manual, and also can be interfered with my network/wifi noise in the home, so you may have to try a couple of spots until you find the best!

      Your observation about a robot not replacing your regular vacuum is spot on, no matter whose robot it is! What robots do is run every day and reduce the number of times you have to use that other "traditional" vacuum.

      Thanks again for the purchase - hope these suggestions help. We are always here to help if you have questions - 1.844.326.8227. Ecovacs

  • Rated 4 out of 5 stars

    Deebot does it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought on a whim to help keep the floors clean, dog and kids keep the floors dirty and this thing helps keep them clean. It doesn't like rugs but other than that it does great.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Works well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are very happy with the deebot. It has made our lives easier. It navigates through our home fine and finds the dock when the battery is dying.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning

    Rated 5 out of 5 stars

    Does the job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The vaccum works great, and does a great job cleaning the floors.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Gets the job done!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It gets the job done. Great product, the only thing for me is that it doesn't seem to find the charging station, but I can live with that. More than that it does the job, and I bought it for $159, can't beat that price.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No frills robot vacuum does a great job, battery lasts long enough to clean entire floor. Plenty of suction does decent job on rugs or wood or tile floors.

    I would recommend this to a friend
  • Cons mentioned:
    Navigation

    Rated 3 out of 5 stars

    Not what I expected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It get stuck everywhere and it doesn't return to the charging pod. I have to watched if I'm going to use it

    No, I would not recommend this to a friend
  • Pros mentioned:
    Cleaning

    Rated 4 out of 5 stars

    pretty good on tile

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    doesn't get on the rug like i thought it would. works on tile real good..

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Vacuum OK but it has a problem with its remote

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The efficacy of the vacuuming itself is OK, but unfortunately the remote control on this particular unit has a range of about one foot, so it's basically worthless. The batteries in it tested fresh, but anyway I tried new ones with no improvement. The problem may just be in the remote itself which should be easy to replace, but it could also be on the vacuum side, so I may end up returning the entire unit. Worse of course it could be a design flaw.

    No, I would not recommend this to a friend
    • Brand response from Ecovacs Advisor
      Posted .

      RogerD - thanks so much for sharing your story, please accept our apologies for the misbehaving DEEBOT & remote. Please contact our customer service department directly and give us the chance to make this right for you. You can contact us by email at [email protected] or by phone at 1.888.966.0895. They are waiting to help you! Ecovacs

  • Rated 3 out of 5 stars

    Ok but still not a great robot

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    is my 3rd floor robot sensor still not great, gets stuck on hardwood to carpet bump and doesn't find home spot very well.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Gets stuck

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works good but gets stuck and has a hard time finding the charging station. Doesn't clean a complete room, just various areas.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Cleaning

    Rated 5 out of 5 stars

    Great time saver

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The robotic vacuum does a great job on the carpets while saving a ton of time and effort.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Returned

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this primarily to keep up with the cat hair under the beds and other furniture, but returned it because it was too tall to fit underneath.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Surprisingly Good Lil Vacuum

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been wanting one of these robotic vacuums but could not justify spending that much for one until it came on sale at Best Buy $80 off so I bought it. We have 2 large dogs, one that sheds year round despite the brushings, and a cat too that is semi-long hair so my hard wood floors always look dirty hours after mopping. This lil vacuum does the job pretty darn well! It senses stairs so will not go over them! It can usually get out of tight spaces (dining chairs) and cleans under them pretty well! It seems to get to know the house "better each time" but this must be in my imagination :) It tends to get stuck on our deep pile rug in one room. It does low carpet runners well and kitchen rugs too (ours is flat). Overall it saves me time and I usually will just have to spot vacuum some areas, and the plush rug. Worth the $ to me!

    I would recommend this to a friend
  • Cons mentioned:
    Navigation

    Rated 1 out of 5 stars

    Gets stuck in Corner

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This vacuum gets stuck in a corner and will not come out! Does not sweep carpet at all and the remote will not work properly! I have tried to work with customer service and they at first said they would replace the vacuum but I could no find the receipt so they will not do anything about the poor working vacuum! I paid good money for this vacuum and would expect the company to back their product! Would never recommend this vacuum to anyone!

    No, I would not recommend this to a friend
  • Customer reviews from ecovacs.com

    User rating, 4.5 out of 5 stars with 2 reviews on ecovacs.com.

    See all ecovacs.com reviews
    ecovacs.com
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