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Customer Ratings & Reviews

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Customer reviews

Rating 4.2 out of 5 stars with 140 reviews

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  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.1 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

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81%would recommend to a friend

Customers are saying

Customers enjoy the DEEBOT N10 MAX+ Robot Vacuum and Mop's excellent cleaning performance, particularly its effective mopping capabilities and accurate mapping features. The ease of use and quiet operation are also frequently praised, along with the long battery life and user-friendly app. However, some users experienced navigation challenges and occasional docking issues.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 6 Showing 101-120 of 140 reviews
  • Rated 5 out of 5 stars

    Nice vacuum and mop

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Oh yes. I’ve been looking for a robot vacuum that does both and this is it. Try it out and you won’t regret

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excelent

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It does it job like discribed in the advertising i would recommend it

    I would recommend this to a friend
    • Brand response from Ecovacs Advisor
      Posted .

      Hi,
      Thank you for the good review and we are sure this feedback will greatly help us with the improvements on our products and services. Should you need any assistance please reach out to our Customer Service Support Center and we’ll be happy to help out with any questions you may have. Thanks again for choosing Ecovacs product.
      Best,
      Ecovacs Customer Care

  • Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well worth the purchase, does its job and more!! Definitely recommend

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Low quality

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After using this for maybe 6 months I can honestly say it's junk. It's so glitchy. Sometimes the schedule doesn't work. Why? Who knows, just gotta start it manually. Sometimes it can't find the dock. It will sit right next to the dock and the dock will "clear" the bin without it on it, then at the end sometimes it can't make it into the dock to charge. So manually empty the bin and manually place back on charger. Sometimes it just quits out of nowhere. Autoclean a whole house? Nah this time we did one room and went back to sit near the dock. Sometimes on a cleaning cycle it jams or gets stuck 10 times. Those times I mind as well vac the house myself because I'm constantly finding the robot to get it going again. I don't have an overly messy house but I do have pets and hair.

    No, I would not recommend this to a friend
    • Brand response from Ecovacs Support Team
      Posted .

      Hi,
      Regret to hear that the robot has been running into some trouble. Please reach out to our Customer Service Support Center and we’ll be happy to help diagnose and troubleshoot the issue.
      Best,
      Ecovacs Customer Care ecovacs

  • Rated 5 out of 5 stars

    great little machine with a powerful punch

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it mops and vac perfectly. I like to vacuum, however, this machine saves me time and energy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    J

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent, easy to use, build quality !!!!!!!!!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A Okay

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So happy with our purchase. So worth it! Highly recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    N 10+

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It Work excellent. Nothing to complain. I like it.

    I would recommend this to a friend
    • Brand response from Ecovacs Advisor
      Posted .

      Hi,
      Thank you for the good review and we are sure this feedback will greatly help us with the improvements on our products and services. Should you need any assistance please reach out to our Customer Service Support Center and we’ll be happy to help out with any questions you may have. Thanks again for choosing Ecovacs product.
      Best,
      Ecovacs Customer Care

  • Rated 3 out of 5 stars

    This vaccum is very weak

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Inadequate at picking up pet hair. Does not return to base until it is ready to dump even uf it has over filled and can nolonger dump due to clogging.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Nice

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best products you can cook anything anywhere I like

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Worst machine ever!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It would not run for more than 5 minutes at a time without shutting down and giving a "dirty anti-drop sensor" error. I cleaned them and restarted it at least 10 times even though they didn't seem to have anything on them, restarted it and same error 5 minutes later. I returned it less than 24 hours after receiving it! DON'T WASTE YOUR TIME OR MONEY! Should be 0 stars.

    No, I would not recommend this to a friend
    • Brand response from Ecovacs Support Team
      Posted .

      Dear Customer,

      We appreciate you taking the time to share your experience. We're sorry to hear that your experience with ECOVACS has been less than perfect. We strive to provide excellent service to all our customers. If you have any other feedback, please feel free to contact us directly at [email protected].

      Best Regards,
      ECOVACS Customer Care ecovacs

  • Rated 3 out of 5 stars

    Robot

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seems good for the price point of view, have scope for the improvements.

    I would recommend this to a friend
    • Brand response from Ecovacs Advisor
      Posted .

      Hi,
      Thank you for the good review and we are sure this feedback will greatly help us with the improvements on our products and services. Should you need any assistance please reach out to our Customer Service Support Center and we’ll be happy to help out with any questions you may have. Thanks again for choosing Ecovacs product.
      Best,
      Ecovacs Customer Care

  • Rated 1 out of 5 stars

    Would not reccommend

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Should have known better when an $1100 dollar piece if tech drops to around $250 but regardless I still had to try it out. Long story short its very glitchy and the robot gets stuck in the most random places like along a blank wall or even the middle of the floor. On the first use i had to get up over 6 times to help this thing turn around from the wall or unjam its wheel that was stuck on nothing. I had high hope but they were immediately dispersed took less then an hour of use for me to decide to return it.

    No, I would not recommend this to a friend
    • Brand response from Ecovacs Support Team
      Posted .

      Hi,
      Regret to hear that the robot has been running into some trouble. The DEEBOT comes with a one year limited manufacturer’s warranty and if you could please contact our Customer Service Support Center and we’ll be happy to help get the robot back up and running the way it should be.
      Best,
      Ecovacs Customer Care ecovacs

  • Rated 1 out of 5 stars

    Not Reliable

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this when my previous robot vac wore out. It looked attractive with the features for the price but has been flaky from day one and the auto-empty function has never worked properly. It continuously forgets the wifi network and skews the map, with all Ecovacs recommended fixes not working. Maybe I got a lemon, but i do not recommend.

    No, I would not recommend this to a friend
    • Brand response from Ecovacs Support Team
      Posted .

      Hi,
      Regret to hear that the robot has been running into some trouble. The DEEBOT comes with a one year limited manufacturer’s warranty and if you could please contact our Customer Service Support Center and we’ll be happy to help get the robot back up and running the way it should be.
      Best,
      Ecovacs Customer Care ecovacs

  • Rated 1 out of 5 stars

    Vacuums great. Mop ability sucks

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this specifically for the mopping ability - only to be greatly disappointed. It's the equivalent of dragging a damp sponge across the floor. I do like the auto-empty feature. The instructions were lacking.... as well as customer support.

    No, I would not recommend this to a friend
    • Brand response from Ecovacs Support Team
      Posted .

      Hi, sorry to know that your experience with the N10 MAX+ is less than perfect so far. Please do reach out to Ecovacs customer support so we can help you to troubleshoot and ensure your Deebot is functioning according to your expectations.

      Best,
      Ecovacs Customer Care ecovacs

  • Rated 1 out of 5 stars

    Don’t waste your money

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Crap. It only worked a handful of times and it keeps saying sensor malfunction and I have done everything it asked. I even took it apart.

    No, I would not recommend this to a friend
    • Brand response from Ecovacs Support Team
      Posted .

      Hi,
      Regret to hear that your experience with the DEEBOT has been less than perfect so far. If you could please reach out to our Customer Service Support Center and we’ll be happy to help out with any aspect of the robot that has not yet lived up to your expectations.
      Best,
      Ecovacs Customer Care ecovacs

  • Pros mentioned:
    Battery life, Mapping
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Amazing battery life, easy, and smart!

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I now own two Deebot vacuums and continue to be happy & impressed with their products! The N10 MAX+ has an outstanding battery and uses the same app as previous generations. In my first cleaning & mapping routine, the robot ran for nearly 2 hours to map almost 900sqft of my upstairs, returning to the station to empty & charge with 32% battery still remaining. I'm confident it can do regular cleaning of my entire floor on a single charge. Operation the robot is made easy with their app, and provides the ability to clean specified areas (rooms), specific boundaries (just this rectangular area), or an entire floor. This model even includes support for multi-floor mapping, so you can move it from one floor to another should you have need to, and it'll recognize the floor it's on and clean accordingly. My usage was mixed between hardwood and carpet, and the mopping feature accurately detects carpet and stays off it. Do note, however, that if you want to use mopping, your Deebot has to *start* (charging station must be positioned on) a hardwood floor. This is the one thing I wish they would fix, but is, honestly, a minor nit. The look of the unit is sleek and stylish, blending right into my home. Setup was a breeze, and the speaker & voice on this unit sounds much better than previous generations as well; easier to understand.

    I would recommend this to a friend
    • Brand response from Ecovacs Support Team
      Posted .

      Hi,
      Thank you for the good review and we are sure this feedback will greatly help us with the improvements on our products and services. Should you need any assistance please reach out to our Customer Service Support Center and we’ll be happy to help out with any questions you may have. Thanks again for choosing Ecovacs product.
      Best,
      Ecovacs Customer Care ecovacs

  • Pros mentioned:
    Battery life
    Cons mentioned:
    Navigation

    Rated 4 out of 5 stars

    Efficient Cleaning with a Few Hiccups

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently purchased the ECOVACS Robotics DEEBOT N10 MAX+ Robot Vacuum and Mop in Black, and after using it extensively, here's my honest review: Design (5/5): The DEEBOT N10 MAX+ boasts a sleek and modern design. Its low profile allows it to easily navigate under furniture and tight spaces. The black color option adds a touch of sophistication to its appearance. Performance (4/5): When it comes to cleaning, this robot vacuum and mop combo does an admirable job. It efficiently vacuums up dust, dirt, and pet hair from hard floors and low-pile carpets. The mopping function is a nice addition and works well for light mopping tasks. It's especially convenient for daily maintenance cleaning. Navigation (3.5/5): The DEEBOT N10 MAX+ uses smart navigation technology to navigate around your home. While it generally performs well, there are occasional hiccups. It can get stuck on certain obstacles or miss spots during cleaning, requiring manual intervention to free it. However, it does have anti-drop and collision sensors to prevent falls and collisions. Battery Life (4/5): The battery life on this robot vacuum is decent. It can clean for a reasonable amount of time on a single charge and will automatically return to its charging dock when the battery is low. However, for larger homes, it may require multiple charging cycles to complete the cleaning job. App Control (4/5): The DEEBOT N10 MAX+ can be controlled and scheduled using the ECOVACS app. It offers features like custom cleaning schedules and remote control, which are convenient for users who prefer a hands-free cleaning experience. The app is user-friendly and intuitive. Maintenance (4.5/5): Maintenance is relatively straightforward. Emptying the dustbin and refilling the water tank for mopping are simple tasks. The included cleaning tools make it easy to keep the robot vacuum in good working condition. Price (4/5): In terms of pricing, the DEEBOT N10 MAX+ falls into the mid-range for robot vacuums with mopping capabilities. It provides good value for its performance and features, making it a reasonable investment for those seeking automated cleaning. The ECOVACS Robotics DEEBOT N10 MAX+ Robot Vacuum and Mop in Black is a versatile cleaning solution for those looking to simplify their daily cleaning routine. It excels in vacuuming and does a decent job with mopping. While it may encounter occasional navigation issues, the convenience it offers in terms of maintenance, app control, and overall cleaning performance makes it a worthwhile addition to any home. If you have a smaller to medium-sized living space and want a hands-free cleaning assistant, this robot vacuum and mop combo is a solid choice.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Mapping
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Sleek and Powerful

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Robot vacuums are a dime a dozen today, but it seems like Ecovacs has really managed to include nearly every feature imaginable in this robot vacuum. That is only part of it though as they have to effectively do this which I can most certainly say they have done. First, upon opening the box you can tell the product has a great build quality as it has some heft to it and is not just cheap plastic and the matte black aesthetic fits in very discreetly and does not look cheap in the slightest. The setup was then a breeze as the app truly sets Ecovacs apart from other robot vacuums. After tinkering with the app for a few minutes to see all of the features I went ahead and ran the Deebot for its first run through simply for a full sweeping of my main floor while using the Google Assistant command. I was happy to find that it did not get stuck on any rugs or other obstacles and was pleasantly surprised with the suction power as it seemed to clean much better than the Roomba I had been using previously. Also the biggest thing for me was the speed in which it completed the job as it did not have to stop and charge and was able to get through the entire job without stopping. Then while looking back through the mapping that was created it was definitely spot on with the layout of my home down to many of the small intricacies. Another thing to mention is that the empty station is a must for a robot vacuum after coming from one without one! Anyways, after running the sweeping mechanism I had to try the mopping job to see how well it would work and I was again pleasantly surprised with how well it did as I definitely had my hesitations. I don`t know how often I will be reaching for my Tineco now with how effective the Deebot has been. Overall, you can`t go wrong with this robot vacuum and mop. From the aesthetics to the performance the Deebot seems to excel. The app is definitely the standout feature though as there are an extreme number of functions and facets available to tweak. I would definitely recommend this to those not wanting to break the bank, but also wanting all the features that come with high end robot vacuums and mops.

    I would recommend this to a friend
    • Brand response from Ecovacs Support Team
      Posted .

      Hi,
      Thank you for the good review and we are sure this feedback will greatly help us with the improvements on our products and services. Should you need any assistance please reach out to our Customer Service Support Center and we’ll be happy to help out with any questions you may have. Thanks again for choosing Ecovacs product.
      Best,
      Ecovacs Customer Care ecovacs

  • Pros mentioned:
    Cleaning performance, Noise level
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Thanks for the Robot, ECOVACS!

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Over the years I’ve had the opportunity to try several robot vacuums, but nothing has come close to the ECOVACS Robotics DEEBOT N10 Max+ Robot Vacuum & Mop. This unit offers so many features and outperforms all previous units and it also includes a mopping feature! As a dog owner, this is a must have for keeping our hardwood, tile and carpets free of hair/dirt on a regular basis. What’s in the box: - DEEBOT N10 Max+ vacuum and mop robot - Auto-emptying station - Dust bag - Washable mopping pad - User manual Setup: There are extensive instructions included (user manual) that are easy to follow and colored step-by-step instructions on the vacuum that made the initial setup a breeze. Ecovacs has done an amazing job of simplifying the setup process for the non-technical user. The DEEBOT should be fully charged before initial use. The side brushes can be installed at this point or left off for initial mapping of the required spaces. The areas being mapped should be accessible to the DEEBOT for a successful mapping process. This system uses Lidar and similar technology to self-driving cars to map out the spaces requiring cleaning. Once the area is mapped, rooms can be identified, and zones can be setup and customized as desired. There are numerous settings available based on user preferences in the Ecovacs app. Cleaning: Vacuuming - Although there are robot vacuums available that provide more “bells and whistles”, the DEEBOT N10 Max+ is one of the most powerful robot vacuums I have experienced. It has handled every bit of pet hair and dirt that’s been thrown at it! For being such a powerful vacuum, the unit runs very quietly making it unnoticeable as it goes about its work. Mopping - The mopping performance far exceeded my expectations. We have a small dog that keeps us on our toes in terms of cleaning the hardwood and tile flooring and it’s now a snap to keep floors clean. The DEEBOY will avoid carpeted areas when in mopping mode. Ecovacs App: The app is really the control center behind the DEEBOT robot and is packed with setting for customizing the vacuum to your home/use. It’s also user-friendly even for the non-technical users out there. There are so many features I’m still working my way through them all. Definitely switch on the auto-update option to keep the unit on the most recent software release. Pros: - Easy to set up and operate - Great build quality and design of vacuum and base unit - ECOVACS app is user friendly and packed with features - Cleaning capabilities of the mopping function are outstanding - Very quiet yet powerful vacuuming and mostly self-sufficient Cons: - Perhaps an extra mopping pad could be provided so swapping, cleaning would be easier. Overall: The ECOVACS Robotics DEEBOT N10 Max+ Robot Vacuum & Mop is a top-quality product packed with valuable and user-friendly features. It’s probably the smartest “smart” device we own but is a breeze to setup and operate. I would recommend this unit to anyone looking for a robot vacuum with mopping capabilities.

    I would recommend this to a friend
    • Brand response from Ecovacs Support Team
      Posted .

      Hi,
      Thank you for the good review and we are sure this feedback will greatly help us with the improvements on our products and services. Should you need any assistance please reach out to our Customer Service Support Center and we’ll be happy to help out with any questions you may have. Thanks again for choosing Ecovacs product.
      Best,
      Ecovacs Customer Care ecovacs

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