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Customer Ratings & Reviews

Customer reviews

Rating 4.2 out of 5 stars with 149 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.1 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

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81%would recommend to a friend

Customers are saying

Customers love the DEEBOT N10 MAX+ Robot Vacuum and Mop for its mopping performance, ease of setup, quiet operation, and navigation capabilities. The auto-empty feature is also well-received, working effectively for many users. However, some customers have reported issues with connectivity, as the device sometimes disconnects from the Wi-Fi network. Additionally, a few users have experienced problems with the auto-emptying function.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 6 Showing 101-120 of 149 reviews
  • Rated 2 out of 5 stars

    Malfunctioning

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It goes crazy that doesn’t even find the docking station

    No, I would not recommend this to a friend
    • Brand response from Ecovacs Support Team
      Posted .

      Hi there,

      Thank you sincerely for letting us know about the issue you're experiencing. We truly appreciate your feedback and want to resolve this for you as quickly as possible.

      In order to prioritize your case effectively, we kindly ask you to directly contact our specialized support team through Email: [email protected]

      If you're able to share a screenshot of your review, that would give us extra clarity, but, no worries if not! We're ready to assist you right away. ecovacs

  • Rated 1 out of 5 stars

    Totally not recommended, don't waste your money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I initially thought I scored a good deal on this robot cleaner until it refused to do the primary work of cleaning; all within two months of usage. This vacuum will pick up dirt from one place and scatter it all over the room. Totally not recommended, don't waste your money on this junk.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    nice

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i like. Good but not amazing. has mapping flaws. if they fixed it, then it would be great

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    N/A

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good good good good good good goodgoo good good good

    I would recommend this to a friend
    • Brand response from Ecovacs Advisor
      Posted .

      Hi,
      Thank you for the good review and we are sure this feedback will greatly help us with the improvements on our products and services. Should you need any assistance please reach out to our Customer Service Support Center and we’ll be happy to help out with any questions you may have. Thanks again for choosing Ecovacs product.
      Best,
      Ecovacs Customer Care

  • Rated 5 out of 5 stars

    Satisfied customer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product. Absolutely no issues so far. Would buy again

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great gift

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this from my wife for her birthday she loves it. It is exactly what she was looking for programmable and efficient. Great price.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Evovac

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It does the job but not perfect because of the corners.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent upgrade!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A very nice upgrade from our previous smartvac. Still not ambitious enough to try the mopping feature. The manuals exclusion of information on the mopping process leaves me leery.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not worth it

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s ok not the best have air of issues with it just getting stuck or not find the dock

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Dont buy this, doesn't work

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Broke down multiple times, it won't auto empty to base.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Nice vacuum and mop

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Oh yes. I’ve been looking for a robot vacuum that does both and this is it. Try it out and you won’t regret

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Its okay

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It does a decent job but wont even go over small flat rugs

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Low quality

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After using this for maybe 6 months I can honestly say it's junk. It's so glitchy. Sometimes the schedule doesn't work. Why? Who knows, just gotta start it manually. Sometimes it can't find the dock. It will sit right next to the dock and the dock will "clear" the bin without it on it, then at the end sometimes it can't make it into the dock to charge. So manually empty the bin and manually place back on charger. Sometimes it just quits out of nowhere. Autoclean a whole house? Nah this time we did one room and went back to sit near the dock. Sometimes on a cleaning cycle it jams or gets stuck 10 times. Those times I mind as well vac the house myself because I'm constantly finding the robot to get it going again. I don't have an overly messy house but I do have pets and hair.

    No, I would not recommend this to a friend
    • Brand response from Ecovacs Support Team
      Posted .

      Hi,
      Regret to hear that the robot has been running into some trouble. Please reach out to our Customer Service Support Center and we’ll be happy to help diagnose and troubleshoot the issue.
      Best,
      Ecovacs Customer Care ecovacs

  • Rated 5 out of 5 stars

    Excelent

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It does it job like discribed in the advertising i would recommend it

    I would recommend this to a friend
    • Brand response from Ecovacs Advisor
      Posted .

      Hi,
      Thank you for the good review and we are sure this feedback will greatly help us with the improvements on our products and services. Should you need any assistance please reach out to our Customer Service Support Center and we’ll be happy to help out with any questions you may have. Thanks again for choosing Ecovacs product.
      Best,
      Ecovacs Customer Care

  • Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well worth the purchase, does its job and more!! Definitely recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great little machine with a powerful punch

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it mops and vac perfectly. I like to vacuum, however, this machine saves me time and energy.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    This vaccum is very weak

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Inadequate at picking up pet hair. Does not return to base until it is ready to dump even uf it has over filled and can nolonger dump due to clogging.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    A Okay

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So happy with our purchase. So worth it! Highly recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    N 10+

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It Work excellent. Nothing to complain. I like it.

    I would recommend this to a friend
    • Brand response from Ecovacs Advisor
      Posted .

      Hi,
      Thank you for the good review and we are sure this feedback will greatly help us with the improvements on our products and services. Should you need any assistance please reach out to our Customer Service Support Center and we’ll be happy to help out with any questions you may have. Thanks again for choosing Ecovacs product.
      Best,
      Ecovacs Customer Care

  • Pros mentioned:
    Cleaning performance, Noise level, Suction power
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Thanks for the Robot, ECOVACS!

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Over the years I’ve had the opportunity to try several robot vacuums, but nothing has come close to the ECOVACS Robotics DEEBOT N10 Max+ Robot Vacuum & Mop. This unit offers so many features and outperforms all previous units and it also includes a mopping feature! As a dog owner, this is a must have for keeping our hardwood, tile and carpets free of hair/dirt on a regular basis. What’s in the box: - DEEBOT N10 Max+ vacuum and mop robot - Auto-emptying station - Dust bag - Washable mopping pad - User manual Setup: There are extensive instructions included (user manual) that are easy to follow and colored step-by-step instructions on the vacuum that made the initial setup a breeze. Ecovacs has done an amazing job of simplifying the setup process for the non-technical user. The DEEBOT should be fully charged before initial use. The side brushes can be installed at this point or left off for initial mapping of the required spaces. The areas being mapped should be accessible to the DEEBOT for a successful mapping process. This system uses Lidar and similar technology to self-driving cars to map out the spaces requiring cleaning. Once the area is mapped, rooms can be identified, and zones can be setup and customized as desired. There are numerous settings available based on user preferences in the Ecovacs app. Cleaning: Vacuuming - Although there are robot vacuums available that provide more “bells and whistles”, the DEEBOT N10 Max+ is one of the most powerful robot vacuums I have experienced. It has handled every bit of pet hair and dirt that’s been thrown at it! For being such a powerful vacuum, the unit runs very quietly making it unnoticeable as it goes about its work. Mopping - The mopping performance far exceeded my expectations. We have a small dog that keeps us on our toes in terms of cleaning the hardwood and tile flooring and it’s now a snap to keep floors clean. The DEEBOY will avoid carpeted areas when in mopping mode. Ecovacs App: The app is really the control center behind the DEEBOT robot and is packed with setting for customizing the vacuum to your home/use. It’s also user-friendly even for the non-technical users out there. There are so many features I’m still working my way through them all. Definitely switch on the auto-update option to keep the unit on the most recent software release. Pros: - Easy to set up and operate - Great build quality and design of vacuum and base unit - ECOVACS app is user friendly and packed with features - Cleaning capabilities of the mopping function are outstanding - Very quiet yet powerful vacuuming and mostly self-sufficient Cons: - Perhaps an extra mopping pad could be provided so swapping, cleaning would be easier. Overall: The ECOVACS Robotics DEEBOT N10 Max+ Robot Vacuum & Mop is a top-quality product packed with valuable and user-friendly features. It’s probably the smartest “smart” device we own but is a breeze to setup and operate. I would recommend this unit to anyone looking for a robot vacuum with mopping capabilities.

    I would recommend this to a friend
    • Brand response from Ecovacs Support Team
      Posted .

      Hi,
      Thank you for the good review and we are sure this feedback will greatly help us with the improvements on our products and services. Should you need any assistance please reach out to our Customer Service Support Center and we’ll be happy to help out with any questions you may have. Thanks again for choosing Ecovacs product.
      Best,
      Ecovacs Customer Care ecovacs

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