Customer Ratings & Reviews

This has been the most disastrous appliance purchase I have ever made. Unit was a nightmare to have installed, then quit working after just over 2 months. We've been spending hours of each week ever since dealing with the warranty and repair process. The unit started showing an F11 error around the 3rd or 4th week we used it. We were able to flip the breaker to get rid of the error at first. The unit stopped working entirely on Saturday Nov. 11, I called Electrolux to start the warranty process on Monday Nov. 13. At the first part they wanted to try replacing was backordered with no visibility on date available, for weeks. I emailed Electrolux almost daily, and spent several hours on the phone being passed around to at least 5 different employees, most of whom told me that I had reached the wrong department, that they couldn't help, and that they had to transfer me to another department, which would end up saying they weren't the right department either. At least one employee hung up on me after a total hour wait. We finally received the first suggested part replacement on Dec. 6. The repair guy came out on Dec. 7, and the new part didn't fix the problem. The next part the repair guy wants to try is also on backorder with no visibility on the date the part may become available. I requested weeks ago for Electrolux (Frigidaire) to send us a new appliance or to get us our money back. They continue to stonewall these requests. One employee responds to all of my emails with meaningless platitudes, providing no actual information on how the company is planning to get us a working appliance in exchange for the thousands of dollars we paid, the highest price we have ever paid for any appliance in our lives.

first, oven was too noisy. then microwave turntable broke. now glass front of microwave shattered. nothing but trouble from Electrolux.