Customer Ratings & Reviews
- Model:
- T81241W1
- SKU:
- 6476318
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers consistently note the excellent camera quality, long battery life, and ease of use of the SoloCam S40. The solar panel is a frequently praised feature, enabling convenient and continuous operation. While some users experienced issues with notifications and concerns about water resistance, the positive feedback on features like night vision, motion detection, and the spotlight significantly outweighs the negative comments. The built-in storage, eliminating subscription fees, is another highly valued aspect.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Waterproof
The "Outdoor" Camera That Can’t Swim
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ah, the Eufy Security SoloCam Outdoor Wireless 2K Solar Spotlight Camera, also know as the Eufy S40, a device that seems to have a rather ironic relationship with the great outdoors. It's an outdoor camera that's about as waterproof as a sugar cube. My first encounter with this camera ended with it developing an unexpected fear of water. It started malfunctioning due to water leakage. Yes, you heard it right, an outdoor camera that can't handle a bit of rain. It's like a fish that can't swim, a bird that's afraid of heights, a... well, you get the drift. So, I did the sensible thing and contacted the manufacturer. They agreed to replace the faulty unit. "Fantastic!" I thought, "A second chance!" But oh, how I was mistaken. The replacement unit arrived and, for a while, it seemed like everything was going to be okay. But less than a year later, it too started leaking. It seems this camera has a shorter lifespan than a mayfly when faced with a bit of moisture. I reached out to the manufacturer again, hoping they'd be reasonable. But no, they told me I was out of luck. Apparently, their warranty is as leaky as their cameras. So here I am, stuck with an expensive brick that's supposed to be a state-of-the-art outdoor security camera. If you're considering buying this product, I'd suggest you also invest in a tiny raincoat for it. Or better yet, save yourself the headache and look elsewhere.
No, I would not recommend this to a friend - Cons mentioned:Waterproof
Disappointing Durability, Not Truly Waterproof
|Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this security camera with high hopes, especially given its advertised waterproof feature. Unfortunately, my experience has been far from satisfactory. Within a year of use, water managed to seep inside the camera, causing irreparable damage. This is particularly disappointing considering the camera was marketed as solar waterproof, which should have provided peace of mind for outdoor use. While the camera’s features may be appealing, their significance dwindles when the product’s longevity is severely compromised. It’s frustrating to invest in a security camera that doesn’t hold up to its core promise of being waterproof. The short lifespan of the camera has left me feeling like I wasted my hard-earned money. In the future, I hope the manufacturer addresses the durability issues and takes a closer look at the waterproof claims. While the features might be enticing, they lose their shine when the product fails to endure as expected. As it stands, I cannot recommend this camera based on my experience. Buyer beware.
No, I would not recommend this to a friend Eufy S40
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After exactly one year of having the Eufy S40 solar camera, it stopped working. I live in Southern California, where we often get triple-digit heat during the summer, and after the recent intense weather, the camera failed. I worked with Eufy’s engineers, and their findings confirmed the issue was with the camera itself. They are not replacing it instead, they only offered me a discount on some of their other cameras, which I declined. Make sure to get an extended warranty when purchasing, since it only comes with a standard 1 year warranty or better yet, save yourself the trouble and buy a different brand.
No, I would not recommend this to a friendBrand response from Eufy Team
Posted .Dear Customer,
I am truly sorry to hear that you are experiencing this issue. We understand how frustrating it can be and we appreciate your patience.
Please rest assured that we stand behind our products and are willing to provide assistance within our capacity. We are committed to ensuring your satisfaction and resolving your concerns promptly.
You can reach out to us via support@eufy.com or call us at +1 (800) 988-7973. Our customer service team is always ready to help you.
We look forward to your message so we can address your issue as soon as possible. Thank you for bringing this to our attention and giving us the opportunity to make things right.
Best Regards,
Don’t buy it
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Camera keeps dropping off the network and not charging even though is located where enough sun hits the solar panel.
No, I would not recommend this to a friendBrand response from Eufy Team
Posted .Thank you so much for sharing your experience. We're really sorry you've encountered this issue!
Would you please try the following to see if it helps:
-Please make sure that the network your device is connected to is in good condition. Weak network signal will cause the camera to discharge quickly.
-Keep the Optimal Battery Life Mode in Camera Settings > Camera Working Mode. In this mode, the power consumption of the battery will be reduced, but it may also cause some motions will not be able to be detected.
-Select "Human Only" instead of "All Motions". Or decrease the sensitivity. Steps: Devices>motion detection>sensitivity level（type）
-Set up Activity Zone to filter the false positives.
-If you running your App on multi-devices? If yes, could you please close the App when not in use or log out of your account on one device to see how does it work?
If those don't help, please reach out to us via support@eufylife.com or call us at +1 (800) 988 7973. We are more than happy to assist you further.
We offer a 12-month warranty for this product, plus lifetime technical support. Our standard for responding to email quests is less than 24 hours, and we look forward to hearing from you!
Does not last
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Customer service with Eufy is not good. They will give you the run around. Tell you things to do, but don't follow through. On hold for 25 minutes before speaking with a rep. I emailed the company, and they were better with immediate assistance, but not much help. After two years, the device will start to fall apart. The front fell off, and the picture quality is not as good. The solar panel on top will peel away. Not a fan anymore.
No, I would not recommend this to a friendBrand response from Eufy Team
Posted .Dear Customer,
I am truly sorry to hear that you are experiencing this issue. We understand how frustrating it can be and we appreciate your patience.
Please rest assured that we stand behind our products and are willing to provide assistance within our capacity. We are committed to ensuring your satisfaction and resolving your concerns promptly.
You can reach out to us via support@eufy.com. Our customer service team is always ready to help you and are eager to help you fix the issue.
We look forward to your message so we can address your issue as soon as possible. Thank you for bringing this to our attention and giving us the opportunity to make things right.
Best Regards,
- Pros mentioned:Overall performance
Check app review before you buy
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have this product in addition to a homebase with a doorbell and a spotlight camera. Everything has worked great for several years, and I don’t have anything negative to say about the hardware. However, they have recently been updating the app, and with every update, the ads embedded in the app have become more intrusive. Today I was trying to check my cameras in a severe weather event, and I could not get past the ad that immediately opens when you launch the app. This is not a subscription; I paid upfront for this product. I should be able to view my cameras without sitting through an ad. Hopefully this is something Eufy will fix. If you are considering purchasing any of the Eufy cameras or security products, I highly recommend that you check the newest reviews of the app on the Apple or Android App Store.
No, I would not recommend this to a friendBrand response from Eufy Team
Posted .Dear Customer,
I am truly sorry to hear that you are experiencing this issue. We understand how frustrating it can be and we appreciate your patience.
Please rest assured that we stand behind our products and are willing to provide assistance within our capacity. We are committed to ensuring your satisfaction and resolving your concerns promptly.
You can reach out to us via support@eufy.com or call us at +1 (800) 988 7973. Our customer service team is always ready to help you.
We look forward to your message so we can address your issue as soon as possible. Thank you for bringing this to our attention and giving us the opportunity to make things right.
Best Regards,
Lens Turns foggy from sun damage after warranty ru
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good for about 2 years until the sunlight that’s needed to charge it damages the lens making it too cloudy to see anything in focus
No, I would not recommend this to a friendBrand response from Eufy Team
Posted .Dear Customer,
I am truly sorry to hear that you are experiencing this issue. We understand how frustrating it can be and we appreciate your patience.
Please rest assured that we stand behind our products and are willing to provide assistance within our capacity. We are committed to ensuring your satisfaction and resolving your concerns promptly.
You can reach out to us via support@eufy.com. Our customer service team is always ready to help you and are eager to help you fix the issue.
We look forward to your message so we can address your issue as soon as possible. Thank you for bringing this to our attention and giving us the opportunity to make things right.
Best Regards,
- Cons mentioned:Notification
Poor product for the price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Please do not waste your money. Put one of these in my driveway pointing directly at my car and it was ransacked about a week later. I got zero notifications and the camera did not detect anyone. But if a bug flies past it will get that every time.. All I had in my home was Eufy. Never again. The product has gone way down hill. There are other brands a lot cheaper that do a way better job. Please don’t waste your money.
No, I would not recommend this to a friendBrand response from Eufy Team
Posted .Dear Customer,
I am truly sorry to hear that you are experiencing this issue. We understand how frustrating it can be and we appreciate your patience.
Please rest assured that we stand behind our products and are willing to provide assistance within our capacity. We are committed to ensuring your satisfaction and resolving your concerns promptly.
You can reach out to us via support@eufy.com or call us at +1 (800) 988 7973. Our customer service team is always ready to help you.
We look forward to your message so we can address your issue as soon as possible. Thank you for bringing this to our attention and giving us the opportunity to make things right.
Best Regards,
Turning into garbage
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This cameras will turn slowly into garbage after 1 year … they advertised this product as forever power but the camera will not last 2 years
No, I would not recommend this to a friendBrand response from Eufy Team
Posted .Dear Customer,
I am truly sorry to hear that you are experiencing this issue. We understand how frustrating it can be and we appreciate your patience.
Please rest assured that we stand behind our products and are willing to provide assistance within our capacity. We are committed to ensuring your satisfaction and resolving your concerns promptly.
You can reach out to us via support@eufylife.com or call us at +1 (800) 988 7973. Our customer service team is always ready to help you.
We look forward to your message so we can address your issue as soon as possible. Thank you for bringing this to our attention and giving us the opportunity to make things right.
Best Regards,
I WOULD NOT PURCHASE
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.IT ALERTS YOU OF MOTION, I GO TO LOOK & GET A MESSAGE “ NO EVENTS THIS DAY.” I HAVE TO GO OUT OF THE APP & BACK IN TO SEE THE NEW ALERT!!!!! TO MUCH TIME WASTED!!! ALSO 90% OF THE VIDEOS STICK!!! (THEY DON’T FLOW PROPERLY)
No, I would not recommend this to a friendBrand response from Eufy Team
Posted .Dear Customer,
I am truly sorry to hear that you are experiencing this issue. We understand how frustrating it can be and we appreciate your patience.
Please rest assured that we stand behind our products and are willing to provide assistance within our capacity. We are committed to ensuring your satisfaction and resolving your concerns promptly.
You can reach out to us via support@eufy.com or call us at +1 (800) 988-7973. Our customer service team is always ready to help you.
We look forward to your message so we can address your issue as soon as possible. Thank you for bringing this to our attention and giving us the opportunity to make things right.
Best Regards,
- Cons mentioned:Waterproof
Jeeper
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Floodlight went out within 3 months immediately after the first snow fall in Colorado. Order number from Eufy is needed for filing out the support form so strongly advise purchasing the Geek Squad support due to the support issues even with a Eufy order number and the only on line issues described about this is the suspicions about these solo cams actually being waterproof.
No, I would not recommend this to a friendBrand response from Eufy Team
Posted .Thank you so much for sharing your experience. We're really sorry you've encountered this issue!
Be assured that we always stand behind our products. Please reach out to us via support@eufylife.com or call us at +1 (800) 988 7973. We are more than happy to assist you further.
We offer a 12-month warranty for this product, plus lifetime technical support. Our standard for responding to email quests is less than 24 hours, and we look forward to hearing from you!
- Cons mentioned:Notification
Solocam S40 Review
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased my camera in NOV 2021, one in a half year later I'm starting to have problems. 1. Not receiving notification on Samsung mobile phone app. 2. Camera video blurry / Foggie and I can't clean lens.
No, I would not recommend this to a friend Eufy solar security camera
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased two Eufy solar cameras. Front yard camera missed 4 deliveries. Best Buy tech came out to troubleshoot. Lag time did not pick him up from where he was parked on street until he was close to entering porch area. Back yard camera had same lag issues and did not pick him up at all after he entered back yard through side gate. Also spoke with Eufy which had us troubleshoot utilizing various settings. Eventually returned both cameras.
No, I would not recommend this to a friendBrand response from Eufy Team
Posted .Dear Customer,
I am truly sorry to hear that you are experiencing this issue. We understand how frustrating it can be and we appreciate your patience.
Please rest assured that we stand behind our products and are willing to provide assistance within our capacity. We are committed to ensuring your satisfaction and resolving your concerns promptly.
You can reach out to us via support@eufylife.com or call us at +1 (800) 988 7973. Our customer service team is always ready to help you.
We look forward to your message so we can address your issue as soon as possible. Thank you for bringing this to our attention and giving us the opportunity to make things right.
Best Regards,
Never Buy Eufy, stopped working after 1yr
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these Cameras, They stopped working exactly after one year. There is no way to fix them. Contacted Eufy also they did not provide any support and any solution to fix the charging issue on cameras. They are saying warranty is only for one year, They don't do anything. Provided receipts, device info any all details, Still they are don't want to do anything as warranty period is just passed. Never buy Eufy again.
No, I would not recommend this to a friendBrand response from Eufy Team
Posted .Dear Customer,
I am truly sorry to hear that you are experiencing this issue. We understand how frustrating it can be and we appreciate your patience.
Please rest assured that we stand behind our products and are willing to provide assistance within our capacity. We are committed to ensuring your satisfaction and resolving your concerns promptly.
You can reach out to us via support@eufy.com or call us at +1 (800) 988 7973. Our customer service team is always ready to help you.
We look forward to your message so we can address your issue as soon as possible. Thank you for bringing this to our attention and giving us the opportunity to make things right.
Best Regards,
Very disappointed
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Installed it 10 feet above ground level. The program shows how you can set up an area to have under surveillance. It looks nice, but appears to do nothing. Set it for maximum, yet when I entered the area, it picked me up just over 20 feet from the camera. Barely got a glimpse before I went out of view and into the garage. I can only imagine what would happen if I was moving quickly. When on all motion, it picks up something every few minutes, yet nothing shows.
No, I would not recommend this to a friendDoes not work as it should.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought two of these.. the S230. This is probably the same one. Network connections are spotty, even with the cameras adjacent to the router and the router working fine with other devices. Neither will hold a charge even on sunny days.. the devices get plenty of sunlight. Maybe I can wire them to an outlet. It would be nice if they worked. Also, the Eufy Android app is cluttered with marketing.. it's hard to even get the battery status because it is buried in useless adware.
No, I would not recommend this to a friendBrand response from Eufy Team
Posted .Dear Customer,
I am truly sorry to hear that you are experiencing this issue. We understand how frustrating it can be and we appreciate your patience.
Please rest assured that we stand behind our products and are willing to provide assistance within our capacity. We are committed to ensuring your satisfaction and resolving your concerns promptly.
You can reach out to us via support@anker.com or call us at +1 (800) 988 7973. Our customer service team is always ready to help you.
We look forward to your message so we can address your issue as soon as possible. Thank you for bringing this to our attention and giving us the opportunity to make things right.
Best Regards,
Not user friendly
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Is not user friendly....need to have 24.G a d most people have 5 g...i am taking it back
No, I would not recommend this to a friendBrand response from Eufy Team
Posted .Dear Customer,
I am truly sorry to hear that you are experiencing this issue. We understand how frustrating it can be and we appreciate your patience.
Please rest assured that we stand behind our products and are willing to provide assistance within our capacity. We are committed to ensuring your satisfaction and resolving your concerns promptly.
You can reach out to us via support@eufy.com or call us at +1 (800) 988-7973. Our customer service team is always ready to help you.
We look forward to your message so we can address your issue as soon as possible. Thank you for bringing this to our attention and giving us the opportunity to make things right.
Best Regards,
Security cameras
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn't hold a charge long I wouldn't recommend buying them
No, I would not recommend this to a friendBrand response from Eufy Team
Posted .Dear Customer,
I am truly sorry to hear that you are experiencing this issue. We understand how frustrating it can be and we appreciate your patience.
Please rest assured that we stand behind our products and are willing to provide assistance within our capacity. We are committed to ensuring your satisfaction and resolving your concerns promptly.
You can reach out to us via support@eufy.com or call us at +1 (800) 988-7973. Our customer service team is always ready to help you.
We look forward to your message so we can address your issue as soon as possible. Thank you for bringing this to our attention and giving us the opportunity to make things right.
Best Regards,
Wouldn't pair with homebase2
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When I went to install it and hook it up.I could not hook it up to my EUFY system.It kept kicking out It was very difficult to set up to my home base it wouldn't connect and my homebase is homebase2 which is compatible with these cameras???go figure
No, I would not recommend this to a friendBrand response from Eufy Team
Posted .Dear Customer,
I am truly sorry to hear that you are experiencing this issue. We understand how frustrating it can be and we appreciate your patience.
Please rest assured that we stand behind our products and are willing to provide assistance within our capacity. We are committed to ensuring your satisfaction and resolving your concerns promptly.
You can reach out to us via support@eufy.com or call us at +1 (800) 988 7973. Our customer service team is always ready to help you.
We look forward to your message so we can address your issue as soon as possible. Thank you for bringing this to our attention and giving us the opportunity to make things right.
Best Regards,
WiFi connection issue
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unable to connect to my 2.4gb WiFi. Supposedly because WiFi network has a space in its network name. ??? My Blink, Roomba, Honeywell, Jandy, RainSoft and other devices have no problem. Other Eufy camera set I bought has same problem. Don’t expect Eufy customer service to solve the problem. You are on your own.
No, I would not recommend this to a friendBrand response from Eufy Team
Posted .Thank you so much for sharing your experience. We're really sorry you've encountered this issue!
If possible, please try the following steps to see if the issue persists:
-Make sure the device is connected to 2.4GHz Wi-Fi
-Make sure wi-fi password doesn't have ANY SPACES
-Please try to turn off the firewall setting on your router
-Make sure port 8.8.8.8 and 8.8.4.4 in router have not been disabled
-Try performing setup on a different mobile device
-Perform a hard reset on your device by holding down the “SYNC” button for 8 seconds, waiting 30 seconds and
repeating the setup process. Save important videos before resetting device.
-Try to connect the camera via mobile data on the phone, you may need two phones. Enable the hotspot on A phone and connect B phone to the hotspot, then try to connect the camera to the hotspot
If those don't help, please reach out to us via support@eufylife.com or call us at +1 (800) 988 7973. We are more than happy to assist you further.
We offer a 12-month warranty for this product, plus lifetime technical support. Our standard for responding to email quests is less than 24 hours, and we look forward to hearing from you!