Customer Ratings & Reviews
- Model:
- T81241W1
- SKU:
- 6476318
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers consistently note the excellent camera quality, long battery life, and ease of use of the SoloCam S40. The solar panel is a frequently praised feature, enabling convenient and continuous operation. While some users experienced issues with notifications and concerns about water resistance, the positive feedback on features like night vision, motion detection, and the spotlight significantly outweighs the negative comments. The built-in storage, eliminating subscription fees, is another highly valued aspect.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Camera qualityCons mentioned:Notification
Love Eufy - except this one.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture quality is great, but I wasn't able to get it set up properly in the app. I had multiple deliveries and the camera never sent me a notification. Then, suddenly, the alarm went off, surprising me and my dog, and there was no one there to set it off. Over a period of two weeks I spent probably 2-3 hours trying to get the settings and notifications set to where I wanted them (ie: send a notice to my phone when there's activity). My other Eufy cameras are amazing, but this one does does not set up the same.
No, I would not recommend this to a friend It's not worth the money
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cameras often become offline for no reason. Cameras are not water-proof as advertised. Recording features are poorly available. Also cameras do not connect to WIFI easily when setting up. Do not recommend.
No, I would not recommend this to a friendBrand response from Eufy Team
Posted .Dear Customer,
I am truly sorry to hear that you are experiencing this issue. We understand how frustrating it can be and we appreciate your patience.
Please rest assured that we stand behind our products and are willing to provide assistance within our capacity. We are committed to ensuring your satisfaction and resolving your concerns promptly.
You can reach out to us via support@eufy.com or call us at +1 (800) 988 7973. Our customer service team is always ready to help you.
We look forward to your message so we can address your issue as soon as possible. Thank you for bringing this to our attention and giving us the opportunity to make things right.
Best Regards,
will stop charging from solar
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They were good at the beginning but after 6 months the batteries will not charge from solar
No, I would not recommend this to a friendBrand response from Eufy Team
Posted .Dear Customer,
I am truly sorry to hear that you are experiencing this issue. We understand how frustrating it can be and we appreciate your patience.
Please rest assured that we stand behind our products and are willing to provide assistance within our capacity. We are committed to ensuring your satisfaction and resolving your concerns promptly.
You can reach out to us via support@eufy.com or call us at +1 (800) 988-7973. Our customer service team is always ready to help you.
We look forward to your message so we can address your issue as soon as possible. Thank you for bringing this to our attention and giving us the opportunity to make things right.
Best Regards,
Camera sucks
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am not happy with the performance of this units, it takes 4ever to see a picture after it has give an alert, also everytime you look at an alert the stupid thing keeps taking pictures of the review of the alert , totally sucks must likely I’ll be returning these items
No, I would not recommend this to a friendRip off for the price.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not send alerts to my phone or record. Live view quality great. But pointless if it wont detect people or record when motion is sensed.
No, I would not recommend this to a friendNot working after few weeks
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was a backup camera so I went with this old version. I should have bought the newer version because this stopped working after 2-3weeks. Unfortunately, I was not able to return it on time because I was working out of state.
No, I would not recommend this to a friendBattery drains quickly
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.How fast the battery runs out on the camera. The Solar part of the camera is a hit or miss is sometimes charges
No, I would not recommend this to a friendNot recommended
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don't like this camera. I am going to return it because the connection with the internet is so weak and the videos are choppy.
No, I would not recommend this to a friendBrand response from Eufy Team
Posted .Thank you so much for sharing your experience. We're really sorry you've encountered this issue!
If possible, please try the following steps to see if the issue persists:
-Make sure the device is connected to 2.4GHz Wi-Fi
-Make sure wi-fi password doesn't have ANY SPACES
-Please try to turn off the firewall setting on your router
-Make sure port 8.8.8.8 and 8.8.4.4 in router have not been disabled
-Try performing setup on a different mobile device
-Perform a hard reset on your device by holding down the “SYNC” button for 8 seconds, waiting 30 seconds and
repeating the setup process. Save important videos before resetting device.
-Try to connect the camera via mobile data on the phone, you may need two phones. Enable the hotspot on A phone and connect B phone to the hotspot, then try to connect the camera to the hotspot
If those don't help, please reach out to us via support@eufylife.com or call us at +1 (800) 988 7973. We are more than happy to assist you further.
We offer a 12-month warranty for this product, plus lifetime technical support. Our standard for responding to email quests is less than 24 hours, and we look forward to hearing from you!"