Customer Ratings & Reviews
- Model:
- 3941R2
- SKU:
- 10892531
Rating by feature
- Value
Rating 4.8 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers appreciate the Express 4K+'s ease of use, overall performance, and convenient remote control. Many find the device reasonably priced and enjoy its streaming capabilities and simple setup. While some users have reported issues with heat, compatibility, battery life, and connectivity, the majority are satisfied with the product.
This summary was generated by AI based on customer reviews.
Great change from cable
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got a couple to replace cable. Saved us a ton making the change. We dont watch that much tv.
I would recommend this to a friend- Pros mentioned:Remote control
not a fan
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I also own a firestick, 2 Nvidia Shields and 2 Xi boxes, i rank this at the bottom just below firestick, you get what you pay for. One positive is the remote.
No, I would not recommend this to a friend Roku
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I recommend it for a tv in bedroom that doesn't have cable in it.
I would recommend this to a friendRemote receiver mounted on TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Roku stick needs to mounted on TV and in line of sight in order to receive the remote signal, that is the only disadvantage to this model. The previous older model that I had worked from behind the TV where plugged directly into the HDMI input
I would recommend this to a friendGood, but not good enough.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought two of the Roku Express 4K+ to replace two of my older 2017 Streaming Stick 4K+. The problem I was having was with playing 4K content from any source including my Plex server. Even though they are 4K devices, 4K content would buffer for long periods of time and the ones that did load would error out after a few minutes of playing. I was hopeful that the updated device would be able to better encode the 4K content since it should have some updated specs, but unfortunately it still has the same problem. Over all if you just need a basic device, it’ll do the job, but just because it’s 4K doesn’t mean it will handle 4K content well. If you need an actual device that handles 4K content well and just works, buy an Apple TV, remember you get what you pay for.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi Maximus, thanks for sharing your feedback with us. Streaming 4K content requires a strong wireless connection. Based on your description of the same issue on both the Streaming Stick+ and the Roku Express 4K+, it sounds like this could be the culprit.
Signal strength can vary due to factors and we're here to help! We recommend visiting our FAQ article to walk through some our more helpful connection tips and resolutions: https://support.roku.com/article/213122277.
Other devices accessing your network, such as other streaming players, computers, game consoles, and mobile devices may effect the quality of your network connection. You might want to temporarily stop using any such device and check if that makes a difference.
We recommend connecting to a 5GHz wireless network for improved network strength, if you haven't already. Alternatively, it may also help to manually change the wireless channel. (You can find more details about how to executive this linked in the FAQ article above).
We hope this helps!
Roku Customer Advocate
Roku
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product. Wish it had a previous channel function
I would recommend this to a friendChad 73
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The other 3 have worked perfectly but this one has failed.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi Chad, we’re sorry to hear about this and we’d like to help. Please contact Walmart directly or take it back to your local location and request an exchange. We hope you can get back up and streaming soon! Elmer, Roku Customer Advocate
- Pros mentioned:Ease of use
Nice
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This Roku connects easy and I use it to stream for my cable provider so I don’t need to rent a cable box.
I would recommend this to a friend new roku review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This remote doesn't work as well as the one we purchased last year. Don't care for the eye to be showing under the screen..
No, I would not recommend this to a friendVolume button could be better
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The volume button is hit and Miss which is irritating
I would recommend this to a friend- Pros mentioned:Ease of use
Roku platform and products are rock solid!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Roku platform and products are rock solid, very intuitive. Remotes are slick and easy to use. Love them.
I would recommend this to a friend Beware the Roku Customer Service and Warranty
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This review is for the manufacturer rather than the product. The player itself is very good. However, this purchase was a replacement for a player that was less than 6 months old that failed. It took many hours of research just to determine the correct Roku RMA procedure. After I finally was able to contact Roku via Twitter, it took 6 weeks and countless tweets and emails to get Roku to provide the return instructions! I had to pay return shipping for a player under warranty! And since Roku would not send the replacement until they received the failed unit, that added another 10 days to the total of just under 2 months. This purchase was for a temporary replacement during the return process. I was planning to return it once I received the RMA replacement, but now I am keeping it as a spare in case one of my other players also fails. Beware the Roku Customer Service and Warranty !!!!
I would recommend this to a friendOk
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s alright. I guess I expected more. Everything pretty much needs a subscription.
No, I would not recommend this to a friendmislead by chat agent.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was told by the best buy agent that I would be able to use a keyboard and download my own browser in this unit. and it's NOT possible so I am disappointed. bare minimum it streams and I'm not paying Xfinity. the rubber is already tearing on the directional key pad
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hello! Thanks for taking a moment to share. We're sorry to hear that it didn't work out, and we appreciate your feedback. In the meantime, we will be sure to pass this along to the product team for future consideration. Also, if you would like to share your order experience, you can contact their team here: https://www.bestbuy.com/services/presales/contactus/education?contact. If there is anything we can assist you with down the road, please don't hesitate to reach out at support.roku.com/contactus.
We're here to ensure you enjoy a seamless streaming experience!
Elmer, Roku Customer Advocate
Took awhile to figure out but worth it.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Took awhile to figure out but worth it. Took awhile to figure out but worth it.
No, I would not recommend this to a friendRoku
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.this is my second Roku device. Both work fine. remote doesn't work sometimes
I would recommend this to a friendfree movies
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.love the free programs that are alible lots of movies and tv shows
I would recommend this to a friend- Cons mentioned:Connectivity
Worked Great
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got it to for a holiday party to use where I didn't have Cable connectivity in my house. Worked Great
I would recommend this to a friend - Pros mentioned:Overall performance
Works out of the box
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty simple: it works. The fact it works well in a location relatively far from my router is a bonus.
I would recommend this to a friend Runs Hot
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Runs Hot! It's a small box, and has two connection ports. One is an HDMI the other is for power. HDMI is a connection used in most, well, all modern TVs. If you take a look at the photos, you will see how well I described the outer surface of the product. Happy overall.
I would recommend this to a friend
