Customer Ratings & Reviews
- Model:
- 3941R2
- SKU:
- 10892531
Rating by feature
- Value
Rating 4.8 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers appreciate the Express 4K+'s ease of use, overall performance, and convenient remote control. Many find the device reasonably priced and enjoy its streaming capabilities and simple setup. While some users have reported issues with heat, compatibility, battery life, and connectivity, the majority are satisfied with the product.
This summary was generated by AI based on customer reviews.
Good, Not Great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Kind of buggy. Freezes, sound drops….works good when it’s working, but it’s not great overall.
No, I would not recommend this to a friendFaulty remote
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Device worked fine for a month. Then the down button stopped working and I could not scroll through content. Customer service on Roku was not helpful, 2 hours texting with three agents were not able to resolve issue. Each one had me reset device, change batteries, etc. Waste of time. Now cannot stream any content.
No, I would not recommend this to a friend- Cons mentioned:Compatibility
In compatible.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My TV was too old to work with this so I returned it. Not compatible.
No, I would not recommend this to a friend Glad I got it on sale
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have several Roku devices. This is my first express. It will not play nice with my TV'S HDR. I'm not getting what I paid for. I'm very tech savvy and I've tried everything. I don't blame Best Buy,y other Roku I had plugged into the same TV had HDR issues but I was able to fix that. Not sure what the problem is. I turned up the jutter on the TV and that fixed it but it looks like garbage when the picture moves really fast.
No, I would not recommend this to a friendUnfortunately did not work for me
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately the item would not work with my system. Not sure why but it just would not allow me to go to my paid subscriptions.
I would recommend this to a friendBrand response from Roku Team
Posted .Hi CoffeeFan, this doesn't sound quite right and we'd like to help! If you still have the device, please visit us online at support.roku.com/contactus to get started and connect with an agent. Your feedback is very important to us and we’re eager to assist.
Thank you!
Roku Customer Advocate
Basic remote
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The remote is very basic and does not allow number input to easily go to a preferred channel
No, I would not recommend this to a friendWork fine
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works fine i have to restart sometime cause it freezes up
No, I would not recommend this to a friendFailure in many different ways.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've never had so much trouble with a Roku device. I bought one back in Sept. and it would not display the screen correctly. I exchanged thinking it was a defective unit. The second one kept giving me a black screen. After resetting it would not connect to the wifi. I tried on two different TV's and it failed on both. I went with the streaming stick and it so far has been working.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hello, thanks for taking a moment to share your feedback with us. This is certainly not the kind of experience that we'd hope for you to have.
If you still have the Express 4K+, we'd recommend using a power adapter and wall outlet to power the device, rather than the TV's USB port. Additionally, we recommend always using the Premium High-Speed HDMI cable that comes included with your player, as not all HDMI cables are created equally.
If there is anything further we can assist you with, please visit us online at support.roku.com.
Happy Streaming!
Roku Customer Advocate
Roku
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Roku works great. Only problem I’ve been having is tv will give me error saying to install high def HDMI when it already has one.
I would recommend this to a friendHit or miss
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This Roku is hit or miss on new tv. HDMI error occurs randomly while watching a channel.
No, I would not recommend this to a friendDrown with preloaded apps
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't like how you cannot rearrange your favorite apps. Other than that, the product is fine. Also too many junk apps preloaded.
I would recommend this to a friendMeh
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works. I don't know how to say that in fifty characters.
I would recommend this to a friendWorks but not very user friendly
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works but the placement of the volume controls on the side of the remote is very unhandy.
No, I would not recommend this to a friendBad Roku
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought three of these out of the three only two work the other one keeps skipping in and out sometimes it works sometimes it don't
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hello Arnell, thank you for sharing your experience with us. For a quick fix, it is imperative to ensure that your device is operating on the latest software version. This will significantly enhance its functionality and provide access to the most recent features. To verify, navigate to Home > Settings > System > Software Update > Check Now. Additionally, reinstallation of the affected channel is recommended. Moreover, it is essential to ascertain the stability of your Wi-Fi connection to enable uninterrupted streaming. For further guidance, please refer to the following link: https://support.roku.com/article/208755548#section-0. If none of these suggestions work, please contact a member of our team so that we can assist you directly at support.roku.com/contactus.
Thank you!
Elmer, Roku Customer Advocate
RokuNotForYou
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very limited on programs it receives. Has issues buffering too frequently. Some advertised programs are delayed broadcasts and incomplete
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi there, thanks for taking a moment to share your feedback with us.
Buffering is a result of signal strength, which can vary due to many factors. We recommend visiting our FAQ article to walk through some helpful connection tips and resolutions: https://support.roku.com/article/213122277.
Other devices currently accessing the network, such as other streaming players, computers, game consoles, and mobile devices may affect the quality of your network connection. You might want to temporarily stop using any such device and check if that makes a difference.
If your router and Roku device both support 5GHz, you could also try connecting to the 5GHz wireless network for improved network strength.
We hope this helps!
Roku Customer Advocate
Nice picture
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty easy assembly but the remote does not pair with tv .
I would recommend this to a friendNormal streaming device.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a roku, it does what it does nothing more nothing less. Exactly what you expect.
I would recommend this to a friendSome of us are slow learners
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Taking us a while to get good at voice commands. Does not come with instructions
I would recommend this to a friendTom
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My sister had Roku hooked up when I visited her in Arkansas in September and I liked it, so when I came home I purchased it. I have been very happy with it since. Works great with my new Samsung 75” smart tv.
I would recommend this to a friendOk
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ok but not what I expected! The response is slow and the voice remote doesn’t work properly
No, I would not recommend this to a friend
