Customer Ratings & Reviews
- Model:
- 3941R2
- SKU:
- 10892531
Rating by feature
- Value
Rating 4.8 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers appreciate the Express 4K+'s ease of use, overall performance, and convenient remote control. Many find the device reasonably priced and enjoy its streaming capabilities and simple setup. While some users have reported issues with heat, compatibility, battery life, and connectivity, the majority are satisfied with the product.
This summary was generated by AI based on customer reviews.
Bought NEW Roku, but received USED
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The only reason this is getting one star, is because I purchased a NEW Roku from Best Buy and was packaged as new. When we installed it, we found it was actually a USED Roku with someone else’s email attached to it. We were able to reset it and start over, but it was a hassle during the hook up. Because of the shortage Best Buy was experiencing, we did not take the time to return it.
I would recommend this to a friendBrand response from Roku Team
Posted .Hi there, thanks for taking a moment to share. While this was an unsettling first-impression, we hope that you are enjoying the new features that this product has to offer.
If there is anything that we can assist you with along the way, don't hesitate to connect with a member of our support team at support.roku.com/contactus.
Happy Streaming!
Roku Customer Advocate
Roku
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good device. Setup was more than i expected. Update was time consuming
I would recommend this to a friendRoku box
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Roku box works great but the remote broke within just a month or 2 and this isnt the first one to do it
I would recommend this to a friendBrand response from Roku Team
Posted .Hi Shawn, thanks for your feedback. We'd like to assist in resolving your remote concerns.
If your Roku device is not responding to button presses, try removing the batteries from your remote, re-inserting them, and restarting your Roku player. If your remote is having trouble pairing to your TV or player, we have detailer instructions on our website: https://support.roku.com/article/360011621473
You can find even more details about troubleshooting remote issues on our helpful FAQ article at https://support.roku.com/article/208755708.
We hope this helps!
Roku Customer Advocate
Roku voice remote disappointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Voice remote was complicated as it required user to setup a separate roku channel for every show you tried to voice command. Returned this and got chromcast w/ voice remote - much better. Geek squad training/troubleshooting also helped.
No, I would not recommend this to a friend- Cons mentioned:Connectivity
Junk
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Won’t stay connected. Not a good product. Do not buy.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi there, thanks for taking a moment to share your feedback with us. Signal strength can vary due to factors and we're here to help!
Other devices currently accessing the network, such as other streaming players, computers, game consoles, and mobile devices may effect the quality of your network connection. You might want to temporarily stop using any such device and check if that makes a difference.
If you're continuing to have troubles, please reference our helpful FAQ article: http://go.roku.com/connectivity. This page will provide you with common concerns, troubleshooting, error codes, and recommended actions.
We hope this helps!
Roku Customer Advocate
Customer Service does not exist
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Customer Service does not exist. 3rd company that charges. currently locked out because of contract issues with 3rd Co. look elsewhere
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hello there! thanks for sharing. Have you had a chance to contact our customer support team? We'd be happy to learn more and help troubleshoot this with you! Visit us online at support.roku.com/contactus to get started and connect with an agent. Your feedback is very important to us and we’re eager to assist. Thanks! Roku Customer Advocate
Roku4K+
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have used Roku for years. This Roku4K+ constantly gives me a message that it needs more power. Have followed all the recommendations to correct it and it still gives me the message. There is no customer service for Roku.
No, I would not recommend this to a friendUnknown
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had a fire stick that we used to operate our TV, now with the Roku coverage comes & goes, very frustrating. Contacted my cable provider (Metronet) and there are no issues with my feed coming into my house.
No, I would not recommend this to a friendConstant daily re-boot required
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unplug & plug in again EVERY DAY you use it! Roku does NOT offer solution to this problem for at least 2 years. If you keep your TV on 24/7, it will work! Otherwise, after a certain number of hours, it turns off and must be re-started. DON'T BUY!!
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi there, thanks for taking a moment to share with us. We'd like to offer a few suggestions to offer that may help!
First, check for the latest update under your Settings menu to ensure that you are on the newest software version. Once updated, be sure to restart your device.
You may want to double-check your signal strength as well as network connectivity can cause some of the issues you described. On your Roku, go to Settings > Network > Check connection. This will test the quality of the signal and also measure the speed of that connection, to be sure that your signal is strong enough. If you're looking to increase your connectivity, we have a helpful FAQ article: https://support.roku.com/article/213122277.
If your issues continue, please contact us at support.roku.com/contactus so that we can assist you directly. We're always here to help!
Roku Customer Advocate
Passsss on Roku streaming player
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn't work properly, but the hassel of returning it is not worth 30 bucks.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi Oliver, thanks for letting us know about your experience. This is not considered normal behavior, and we would like to help. Please visit us online at support.roku.com/contactus to connect with an agent who can assist you in troubleshooting this with you. Your feedback is essential to us, and we’re eager to help. Thank you! Elmer, Roku Customer Advocate
Roku
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible device do not purchase, you can not connect your volume from your tv to it, even though I followed the directions. Also ever I used my room for my fan it would turn my tv on / off To much interference POOR DESIGN
No, I would not recommend this to a friendDoes anyone know the product?
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned neither sales rep nor technicians were able to install this with any function, and so it was returned
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi there, thanks for sharing. We appreciate your effort in returning the device right away. Please know that we take your feedback seriously. If there's anything we can help you with your Roku, contact us at support.roku.com/contactus to connect with an agent who can assist. Thank you! Roku Customer Advoca
Lackluster streaming device
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible experience. Remote kept unpairing. Disaster setup process. Too many ads built inti remote. Returned.
No, I would not recommend this to a friend- Pros mentioned:Overall performance, Remote control
Excellent product for the price
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works flawlessly made my TV look new , It's a 5 year old TV and now it looks crisp All the apps and great free TV channels nice set up nice menu you can change a lot of settings you can fully customize this device super smooth very fast , remote controls both TV and the Roku device love the side buttons so you know where to go right away for volume while laying in the dark in on the bed .
I would recommend this to a friend JeffG
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Roku was extremely difficult to use and did not get the channels needed. I returned these units after a few days. The firestick is a far superior product. Returned these.
No, I would not recommend this to a friendDoesn’t Work
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I already have a Roku Premier that works great and gets 5 stars. This one simply fails after watching one video and needs to be rebooted. I will be attempting to return it; I hope it is just a lemon in the manufacturing run.
No, I would not recommend this to a friendRoku
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not impressed at all! It was suggested by the Spectrum salesman to purchase this, which I did. It “buffers” on me every night; consequently, I have no picture. Very frustrating!!
No, I would not recommend this to a friendLousey Streamer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No Web Browser No Web Browser No Web Browser No Web Browser
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hello, thanks for taking a moment to share. Our customers' feedback is incredibly important to us. We appreciate the comments and will be sure to pass this along to the product team.
Happy Streaming!
Roku Customer Advocate
Mr
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.was defective and had to return to store for a replacement
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi James, thank you for your patience and understanding, and are genuinely grateful for your support. If you encounter any challenges during the setup or activation process, please do not hesitate to reach out to us at https://support.roku.com/contactus. Your feedback is incredibly important to us and plays a crucial role in shaping our products and services.
We can't wait for you to start streaming!
Elmer, Roku Customer Advocate
Crap
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Compared to the older models that I've had this was not worth the buy. It would not stay connected to wifi, it would freeze so bad continuously, and I had to constantly restart the device.
No, I would not recommend this to a friend
