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Customer Ratings & Reviews

Fitbit - Alta Gold Series Activity Tracker (Large) - Black/Gold-Front_Standard

Customer rating

Rating 4.5 out of 5 stars with 3289 reviews

94%
would recommend to a friend

Customer ratings & reviews

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Page 1, showing1-20 of 43 Reviews
  • Rating: 1 out of 5 stars

    It was nice while it lasted...

    Posted
    DivaL
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I already wrote a review and this is a mere update. I stand by my four stars for the product itself but the 1 star for this update is due to the poor design of the wristband. I purchased this fitness tracker on 9/9/16 and it fell off my wrist somewhere between Penn Station in NYC and the train I boarded on 10/13/16 to be forever lost. I found a discussion board on FitBit's website where there are MANY people who have lost their FitBit and the biggest argument is the poor design of the wristband. I could count on one hand how many times the wristband came off my wrist (either in my sleep or simply while in the house) but one time in my opinion is too many. Instead of a secure clasp to secure the band to your wrist it is fastened by a pin. I never felt the band come off of my wrist the day I lost it. There will be many who will rebut that their tracker never falls off their wrist. I'm happy for you but google "lost fitbit tracker" and you will see a sea of people who had this happen to them. I found a discussion board on line and learned that there is an app you can download on your mobile device to "find your FitBit" but it only works if the FitBit is near you (like it fell off in your car or somewhere in your house). It is not like the "Find My iPhone" feature so it is as good as useless if you lost the tracker elsewhere. Also if you call or start an online chat with the FitBit customer service people they can tell based on you supplying your email the last time your tracker synced. If you are telling the truth about losing the tracker they offer you a 25% coupon to buy another tracker. I liked the Alta but not enough to buy another one. I also purchased the Geek Squad protection and was told it doesn't work for lost items so I'm out the money I spent for the tracker and the Geek Squad protection. When FitBit comes out with an Alta (or its successor) with a better wristband I may consider purchasing it. But I won't buy any accessory that I see is available to secure the wristband to my wrist. The design should be better.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Don't bother!

    Posted
    Rihannsu

    My first Alta is 20 months old. At 18 months, it stopped taking a full battery charge. Per Fitbit, "don't worry, it'll be fine." At 19 months, it reached the point that it required 6 hours of charging to work for 4 hours. Per fitbit, yeah, my battery is defective, but ooops, out of warranty. They gave me a 25% discount on a new one, shipped directly from them. Rather than the 3-5 days they promised for shipping, it was 8. It was also defective out of the box, which they confirmed after 6 hours of them trying to find it with their connect app. Their solution? Send it back via FedEx at their expense, and 7-10 week days later they'd send me another one that probably wasn't defective via Fed Ex. Except that their version of Fed Ex is the combined Fed Ex/USPS that is actually parcel post, and we're talking up to 10 week days each way. So now I'm up to 38 week days, over 5 weeks, to chance that my 3rd attempt at an alta is not defective as the first 2 were, while they hold my money. Seriously not worth the time and money. Friends tell me purchasing from Best Buy with the replacement warranty makes it work better, but for the cost of a fitbit, their actual product and customer service needs to be a whole lot better. I'm going out to try other brands today, which is a shame, because I've had 3 fitbits in 4 1/2 years, and that's too doggone expensive to keep on doing. Do you really want to spend that much for tracking?

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Ehh.

    Posted
    Bri24
    • My Best Buy® MemberMember

    I've had this fitbit for about 7 months now. I like the actual tracker. Its great. Keeps track of my steps, my sleep, and all that. My problem is with the actual app itself. Due to the way they created it, it doesn't go by the operating system that most other apps go by. You have to have a specific phone in order for it to work and use all of the available features. I constantly have to repair it to my phone for it to work. The feature where you can receive text messages and phone calls and have them displayed on the phone doesn't work either. Had I been told by the employee that was helping me choose, I would have picked something else, because why spend the money on it when I can't use all of the features available? When I contacted fitbit for help about this, to see if there was anything that I could do, or if they planned on updating it so that all phones can be used, I was told that it wasn't their problem and that I should get a phone that works with the fitbit. This is what makes me mad the most. I plan on selling it on ebay in order to buy one that works with my phone and I am able to use all of the features that the tracker comes with.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    FitBit Alta is 5 Stars, Teal Band is not!

    Posted
    countrylovexx

    The first day I got my FitBit Alta in Teal I was so excited- it was bright and vivid. After the first day the edges became permanently dirty, all because I wore a jacket?! I disappointed looked it up, and this is a known problem with FitBits in light/bright colors...After one week of wear, the backside of the band looks so dingy, and the edges are dark... I followed the recommended cleaning steps every day since day one, with no change. I plan on exchanging it later today for a black or plum colored one. Not to mention the charging clip broke the second time I used it!! I'm very upset that this problem wasn't fixed with the FitBit Alta so I could enjoy my teal band.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Great at first

    Posted
    Mandi
    • My Best Buy® Elite MemberElite Member

    This Fitbit is like all the rest it works great for 6-8 months and then it won't work anymore. It does not sync like it should. Then for no reason the charge won't keep as long until one day it's just dead. I plugged it in battery indicator showed it had a full charge yesterday evening then this morning nothing it's dead again. I wouldn't have kept replacing these bands a while ago but I really like the silent alarm have have been using it for years!!!!! This is at least my 3rf version of a Fitbit band and I've probably replaced each version of the band a couple of times! Fitbit needs to make something that lasts not just a new band every year.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Does not support too many phones.

    Posted
    Blazer72
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Hit and miss on whether it would work or not, called Fit Bit was told my phone was too old, went and bought new phone still no good, when asked what phone it would support was surprised to find out some of the phones were 5 years old. returned in and got the Samsung gear, couldn't be happier.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Horrible

    Posted
    Liea
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Fitbit would not stay on. I have had my fitbit for not even reach 24 hours and it would not work or stay on i called customer support twice and they decided to send me a replacement. They did not want the older fitbit. They told me to either recycle it or throw it away to me that means it is not a good product and not worth trying to refurbish. Not worth the 140 dollar.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Don't Buy This

    Posted
    kandeem
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This was such a disappointment! I had to wait to have it shipped because all stores in my area were out of stock .The app is very confusing and NOT user friendly. The charger was difficult to insert ..the band is IMPOSSIBLE to fasten and does not stay clasped. I had the watch for one month and it fell off and is now lost. What a waste of money!

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Updated flex

    Posted
    Brock
    • My Best Buy® Elite MemberElite Member

    All this is an update to the previous model flex. Steps are inconsistent and battery life has already started to diminish. I'm sure the band is next to go. Get the add on warranty for this because your gonna need it. Fitbit will send you a refurb replacement but like to make you jump through hoops first. Compared steps with old fashioned pedometer and gps on phone and it's off by approx +20%

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Compared to my Fitbit Charge, disappointed...

    Posted
    PenPen
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Fitbit Alta initially attractive; liked thinner profile, colour and replaceable band - compared to FITBIT Charge which I had before. Also liked the band compared to earlier problems with Charge band separation from main housing. However, messaging on Alta occurred too fast and too small to be readable with no ability to change. Also band's clasp was VERY difficult to close.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Has some problems.

    Posted
    Kernal13
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    This is a stylish product by the look, however, it's very hard to put it on and so stiff and uncomfortable to wear, and it doesn't react if you don't tap it hard enough. Bought it for my wife and she has only used it a couple of times because of the band. The packaging was destroyed and she has probably had it too long or I certainly would return it

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Lost in no time

    Posted
    Keoki
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This was my wife's Fitbit. It worked okay but it has the little buttons use to attach the watchband. She found it difficult to put on and it wouldn't latch/ connect correctly. She didn't notice when the band got caught on a plastic bag handle and disconnected..on the beach..gone. She didn't have it a week! Think twice about this item

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Disappointed

    Posted
    Chloe
    • My Best Buy® MemberMember

    I had a Fitbit Charge for a year and liked it. I purchased the Alta because it was more feminine looking. I returned it because it was very hard to put on and when I was outside I couldn't see the screen because of the glare. I'm back to the charge because I like it much better.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    DON'T BOTHER....

    Posted
    Cpt3
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Bought as a gift for my wife...she said she wanted one...big mistake, she hated it...did none of what she wanted...not intuitive at all, doesn't work if you use treadmill, elliptical or spin bike...relies on arm movement to track...for something so highly touted, turned out to be huge disappointment!

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Don't waste your money

    Posted
    Wayne
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I bought this for my daughter to upgrade her flex. Within 3 days, her wrist had what appeared to be an allergic reaction. Turned out to be a problem with the Alta electrically. We returned it directly to fitbit for a full refund. It really didn't work anyway. The step count was WAY off.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Did not like it at all

    Posted
    Cooter28
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Don't like the way the screen has everything go up and it is hard to read they should had done better research on this I returned mine in about 30 minutes and exchanged it for the charge I gave it one star because they don't have a negative star

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Product has never performed correctly

    Posted
    BRDR
    • Verified PurchaserVerified Purchase

    Purchased this as a gift for a family member. He could never get it to sync with the phone app despite an appointment with tech support. Very disappointed and will probably return or exchange it.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    My Fitbit flex was better

    Posted
    Modi
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I like the way the Alta looks, but I'm not happy with performance. Logs driving as steps. After just under a month, it takes forever to sync, and it's not accurate. Going back to my old Fitbit flex.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Wife didnt like it

    Posted
    Nick
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Bought for my wife for christmas she doesnt like it. She tried counting steps woth 2 other devices while using this. The steps on the other 2 were consistant. But the fitbit was significantly lower

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Worst products to own

    Posted
    kirit

    I bought this Alta HR in March 2018 based on positive reviews. However, right from beginning its not functioning properly and unfortunately their support is worst.

    No, I would not recommend this to a friend