Main Content

Customer Ratings & Reviews

Fitbit - Alta Gold Series Activity Tracker (Large) - Black/Gold-Front_Standard

Customer rating

Rating 4.5 out of 5 stars with 3289 reviews

94%
would recommend to a friend

Customer ratings & reviews

Filter:
Page 1, showing1-20 of 171 Reviews
  • Rating: 3 out of 5 stars

    Useful, but probably not for everyone

    Posted
    geeman1082
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    My wife has had a fitness tracker (different brand) for 18 months, and I've been thinking about getting one for the past few months, so a few weeks ago on the eve of a vacation we swung by a Best Buy that was just off the highway and I picked up one of these. I rarely make snap purchases, but I had at least looked at some "top 10" lists and read some reviews prior to buying. The setup process was not nearly as smooth as advertised, but after reading some forum posts, letting the device charge up overnight and resetting it I finally got it to synch with my S5. Since I had never purchased a tracker before, I must admit I didn't think it through all the way. For example, the Alta isn't waterproof, so it must be removed when showering, swimming, etc. ... taking it off when I shower isn't such a big deal, but I was disappointed that I couldn't wear it when swimming (after all, swimming surely counts as a fairly common activity, right? ... and you can believe that I took some good-natured ribbing from my wife, who has no such issue with her Polar Loop). Again, this is my fault for not thinking about that factor before purchasing, but is a shortcoming for those who like to swim. The device doesn't seem to do a good job of recording zero-impact activity such as stationary bike or elliptical, but perhaps that is a typical issue with these things. I've only had one issue with synching thus far, which was resolved by rebooting my phone. Aside from that, however, it seems like a solid and useful device. The band is comfortable and I haven't had any issues fastening it, but I can see how someone with reduced finger strength would have problems. I'm not sure what I will do with the sleep tracking information, but it's interesting to look at. I think I like the default reminders pushing me to get 250 steps each hour, even if I often cannot head them. And I can now track my steps without necessarily having my phone in my pocket. I'm going to keep using it for a month or two and then decide whether I like using a tracker, and if so, I will use this experience to determine which device (if not the Alta) would be a better fit for me.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Good Product - Bad Charger Design

    Posted
    DarenG
    • My Best Buy® MemberMember

    Purchased two Alta models. So far we love them with one exception. First the good. The band is small and comfortable and really liked that the Fitbit is compatible with so many smartphone apps that I already had. I also like how it reminds you to move every so often and you can quickly check your progress. It's really is a good simple device if you don't want a full blown smart watch. The biggest flaw and something people should be aware of is the charger design. It has a major flaw. There is a "pinch clip" that keeps the Fitbit on the charging prongs during charging the device. It is SUPER flimsy. Be very careful. You pinch the clamps even with more than a gentle amount of pressure and you will snap one of the clips off. It's a very bad design. I already had to order a replacement for one of the Fitbits. If you search forums you will find them full of people with the same issue. To Fitbit's credit they shipped a a replacement with no hassle. However, they seriously need to fix the design. One other minor complaint is that unless you happen to look at the notifications from your phone within seconds you are out of luck. No way to go back to see the last notification. I wouldn't expect this to store a ton of information like a smart watch but at least the last would be nice. Just a minor thing. Overall if you can be careful with the Fitbit charger I highly recommend the product. However, with such a major flaw I took a star off. If they redesign the charger clip I would easily give it 4 stars.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Cool! Just...

    Posted
    billybestbuyer
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    So, I'm a fit guy who does a lot of weight lifting and running. I'm also a post-grad, who does a lot of typing. With that in mind, I picked up the Alta. It was great! Lightweight, comfortable even when typing, good battery, notifications, etc etc etc. It just a couple of issues: the band was too "open" for me, and the face was really thin. I think it's just my taste. I don't like that the band doesn't really have a mechanism that holds it together, like a "regular" watch. Instead, it's a peg that fits into a hole. Sooner or later, it seems like it's going to wear down, and potentially fall on the watch face and break. On top of that, I didn't feel like I was wearing much, so I don't know that I'd know if it fell off. Finally, it was hard to tap the screen over and over. Sometimes it just didn't turn on unless you tapped in the "right" way. I needed the button of the Charge 2 (which I ended up buying). I just...if you don't mind those things, and are looking for something dainty, the Alta is totally for you. I think after being used to wearing thick wrist watch bands that have clasps, I just couldn't pull it for the price. Again, it's a great fitness tracker, just wasn't for me. I'd recommend, if you don't mind those things I mentioned.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    It's ok, depending on how you want to use it

    Posted
    enem156
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Depending on how you plan to use it, it could be good. As a pedometer, it's good. I've found it to be pretty accurate and I've actually counted my steps just to compare. The watch feature is nice, and I like the way you can change the way the clock looks by including the date or rotating the display. But hey, there's tons of activity trackers that can do this. Where it fails for me is the notifications and the alarm. Most of the problem is that you just can't feel the anemic little vibration it has. My last activity tracker had a great alarm/vibration notification and I had no trouble feeling it or even waking up to it. The Alta's is just too wimpy. It's not able to wake me, so now I have to find an alternative alarm to wake me (and not my wife). The texts and call notifications you just have to be too quick in order to see. They are very brief, and they don't last. If the notifications aren't a real concern for you, then this is a really good tracker. I like that it's water proof in case I get stuck in the rain, or I'm washing my hands. The display is beautiful, very clear. Even small text is legible and sharp. The app is really good and it's social aspects are easy and fun. I'm just disappointed that the notification and alarm vibration are so wimpy.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Ok. Like this over there other $100 range of FitBi

    Posted
    LilJ81
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I like this watch. I wish it was a little better with everyday life. The screen gets banged up. I've had mine a few weeks and it has marks and a few chips as well. I will recommend getting the extra warranty from Best Buy. Took mine back a few days after buying it to get the extra coverage from Best Buy. Because of the condition the will not allow me to purchase do to the condition. I understand that. Not Best Buys fault. It was mine for not getting it as soon as I got this. The only other thing is the way it looks onto your wrist. I've had it fall off a few times. I try to remember not to hang my arm out the window in fear of it coming undone. If I had to do it over, I would go a different route. I don't think it would be a FitBit. I think for this price it should be a little more life friendly. I have tried the change and charged HR. HR stunk. It hurts from the HR part. It sticks out. The charge was ok. Had that for a few days that went to the Alta. You can see who's calling and the start of a text message. I wish it was a little more water proof. Just remember to take it off when doing dishes and bathing. But all and all the Alta was my favorite over the Charge and Charge HR.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Good product

    Posted
    LaceyWa
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I had the Fitbit over a year. I like the minimal screen and the ability to select what is presented on the screen. The apps it connects to are great. I use FitnessPal. The description Best Buy uses is accurate and fulfilled my basic needs. The brand is great and has many app options to feed data too. Why I gave it 3 stars? I deducted one star for the band. When I first started wearing it, the band was tight. The band must have loosened as time went on (rarely took the band off). One day, I discovered it wasn’t on my wrist. I hadn’t felt it come off. I retraced my steps...no luck. I will get a band that buckles for my next purchase. I also deducted a star for the display. It tends to get scratched when you wear it 24/7. The screen protectors do work but you will need to replace them more often if you wear long sleeves or jackets. My long sleeve shirts and jackets caused the corners on the screen protector to peel back.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Not water resistant is a deal breaker

    Posted
    darien87
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I've tried quite a few fitness trackers, most recently the Polar Loop and Loop 2, Garmin Vivosmart and Vivosmart HR. I liked the Loop but the lack of vibration pushed me towards the Vivosmart. The Vivosmart looked great and worked well but the screen kept going out. I returned it 3 times. The Vivosmart HR worked well but I didn't like the looks of it. So I decided to try the Fitbit. The Alta looks great and works well but I missed having a heart rate monitor. I actually prefer to use the chest trap type of monitor as the wrist based ones aren't as accurate and they tend to slide down your wrist during cardio like jogging. But I ended up returning the Alta because it isn't water resistant. Fitbit recommends that you do not shower with it on. To me that is a complete deal breaker. The point of a fitness tracker is to wear it 24/7 and if I have to be worried about getting the thing wet while washing the dishes or taking a shower then that makes it pointless.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Overpriced but good

    Posted
    stephenwu30
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    This is my third Fitbit. I had the Charge and Blaze but eventually settle on the Alta as it is less bulky. Good design and I've always been a fan of Fitbits challenges and community with fellow Fitbit friends. Competing for steps is a great motivational tool. Battery is very good. It could last up to a week on a full charge granted you're not checking and syncing every few minutes. Now the bad. Fitbit feels a bit cheap. For the price tag of $130, there really isn't that many features. It's a little gadget that probably costs a couple bucks to make. Alta has no HR (at least not this version) monitoring and basically only tracks steps, stairs, calories and distance although i find those to be a bit inaccurate in measurement. Also it is water resistance but not water proof. Quite annoying to take off everytime i need to take a shower. Still a great device to compete and stylish but overpriced in my opinion.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Alta...not as accurate

    Posted
    trxster
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Good: Sleek design, replaceable band, very nice fitbit interface. Bad: Not accurate in step recording! Owner of many prior trackers, and getting tired of broken bands, I had high hopes for the alta, but disappoints. When compared to my surge worn on my wrist together registered a difference of up to 2000 steps at the end of the day. (Compared over a few days with the Alta coming up short consistently) Then compared to iPhone tracker again falling short. Not sure if it is only this particular Alta that is the problem, but other reviews looking back have mentioned discrepancies, Have owned 4 prior Charge models and loved how they worked, however each one of them the band ended up breaking. Fitbit needs to redesigns these bands or at least make them user replaceable. As far as the alta: band design is dead on, but not being accurate as a tracker is worthless!

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Not as accurate

    Posted
    AmateurPowerWalker
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I had a original FitBit Flex before. But it died after a good 1.5 years, so I finally decided to upgrade to the Alta. It does have some really cool features: I miss fewer calls, check my phone less frequently, and screen texts/calls with the phone alerts. It's pretty great at automatically documenting exercise, even the simple walks I take and forget to log. However, one of the things I have noticed is that the Alta is not is accurate with counting steps. There would be times where I would walk, but not swing my arms, and those steps wouldn't count. But if I was vigorously talking with my hands or waving, those would count as steps. I feel that's a pretty glaring flaw for a $90+ pedometer. I plan on keeping it and hoping I'm meeting my goals, but I wouldn't treat those numbers as the gospel truth.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Some good some bad

    Posted
    Edison
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I have tried almost all Fitbit trackers. I got this one because the Charge strap came unglued and is not replaceable. The Alta is better in a lot of ways but has some problems. First the band is replaceable which is good because the black band it comes with is impossible to put on with one hand. The holes in the band are too small. They removed the "stair climb counter" which is ok since it was rarely correct. They also got rid of the sleep tracker and replaced it with an auto sleep tracker which has never been correct since I got it. You can't edit the data or start it manually. It has never recorded more than 4 hours of sleep even when left on the night stand all night. The Charge was very good at sleep tracking so this is a shame. As for counting steps, it seems to work as well as the older models and battery life is good.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Good but with flaws

    Posted
    Pukfan

    I was torn between the garmin vivofit 3 and fitbit alta. I went with alta due to size as i already have a watch. Im on day 3 with alta and liking it but noticed a few cons so will pick up vivofit today and try that out. The two cons i noticed with fitbit 1) accuracy. I woke up with 39 steps to my credit, and 2) there have been a few times where ive had to rap on the thing pretty hard to get it to respond (and the wrist flick thing could be more responsive).. Otherwise i love it. Sleep time is spot on. Set up and phone synch is a breeze. Barely notice it on. Activity tracker seems accurate as well. But it have to try the competition (which also does not need to be recharged with a special cable). Thanks to BB return policy and price matching why go anywhere else?

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Great device, shoddy wrist band construction

    Posted
    Joshua
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Over the course of the 18 months I had this, I had to return it 3 times for the wristband peeling away from the device. One of those times, the wristband came completely loose from the point that it latches to the device itself. I never wore it in the shower, it was never submerged, I live in a temperate climate area (the Pacific Northwest), and it was well cared for (never had any scratches or drops). But like clockwork, every six months the band peels back. I ultimately returned it (thanks to the Best Buy extended warranty) and used the money to purchase an Apple Watch instead. I'm not interested in needing to buy a different band to make the device useable.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Good but has some downfalls

    Posted
    jmh418
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I have to restart my Bluetooth almost every time to get this to sync with the app. That's a little frustrating. However, once it does sync I like all the info that transfers over such as time slept, steps walked, etc. I don't use this for the calorie counting - I log on MyFitness Pal instead but this does sync with that app which is convenient. The band and Fitbit in general is a bit chunky. Just wish it was a little slimmer and flatter against my wrist. I do like that it vibrates when I get a text or call, but the message scrolls so quickly (and is small!) that it's hard to read.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Some sync issues

    Posted
    MikeWNYC
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    The ALta works pretty well, but since day 1 I still have some sync issues as I have my phone synched with multilep BT devices, so it's hard to get it to synch with my phone when I want it to. At times it's take over 4-6 hrs for it to actually start a sync. BUt the Alta does work well and I love the fact that I can change the bands on it as I was able to find one with a watch style clousre.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    It's just ok

    Posted
    Jaimo

    I like the sleek style, however it doesn't have some of the features I find that I need. My fault for not researching thoroughly. I would like it to have a start/stop counter when exercising and/or maybe a heart rate monitor. I can do an entire hour circuit training and the thing doesn't even show that I did anything so if I could somehow set a timer and pick the exercise at least it would record something. I have to manually enter stuff I do in class all the time and then it doesn't give you calories spent. I shouldn't have to do that.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Good looking - limited utility

    Posted
    kk47
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    This is my first fitness tracker. Overall, it is pretty good. However, there are some areas it could improve on. 1] Text notifications. If there is more than 1 unread message it will just say the number of new msgs and the names of the senders but not the content. Also, even when there is 1 msg, it will show a limited portion of the msg and not the entire content. It might as well show it all since it cn scroll anyways. 2] Screen scratches way too easily!! Otherwise, I get compliments on it and I like the simple design

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Mine has issues

    Posted
    ALKB
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Fits well, is relatively comfortable and is not intrusive. I like the hourly notifications if one has not moved enough. However, mine only works 1/4 to 1/3 of the time. It does not always register activity either. Nice when it does work as advertised. Fitibit offered a special badge if one signed up and completed all the set goals on May 21. There were issues with the awarding of the badge. Nearly two months and several emails later, I am still waiting so I am not impressed with customer service.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    good but very basic

    Posted
    olive
    • Verified PurchaserVerified Purchase

    This fitbit looks good, seems accurate, very lightweight, and comfortable but beware it DOES NOT read you heart rate or floors (elevation) and does not come with the stop watch feature to accurately identify when you are working out; for the money you pay it should do these things; another negative thing is that the band can be hard to put on (i suggest buying a band separate with a buckle); Overall I would suggest not buying this and paying the extra few bucks for the fitbit charge

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    decent step tracker

    Posted
    BabyJJ
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    this step tracker is decent. My only question is if it is accurately tracking my steps because I will be sitting there and it will still be tracking steps. It is also a bit pricey but I got help buying mine so it didn't break me. I like that it also acts as a watch. It does chip easily if you brush up against a wall which I do a lot, so mine has a chip. All in all it is decent and average and would have gave a better rating if made more durable and was more accurate with step tracking.

    I would recommend this to a friend