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Customer reviews

Rating 4.5 out of 5 stars with 3318 reviews

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  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.9 out of 5 stars

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94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
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Page 1 Showing 1-20 of 950 reviews
  • Cons mentioned:
    Durability

    Rated 4 out of 5 stars

    Good Value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've warn my Alta for over a year now. It has has recorded over 5,000,000 steps in that time. I like that it is water resistant as I have occasionally jumped in my pool with it on. My only dislike is the screen material now has several scuffs and scratches as a result of wearing my bit while doing yardwork and moving furniture (which is my profession). However, I like the screen because it display time/date and more information that other models.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Helps my daughter be more active

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have bought a lot of Fitbits. My 9-year-old daughter's needed to be replaced, so we got her this one. It works great. She is able to set her step goal and watch herself achieve it over the course of the day. When she is a little short of it, she takes an extra walk, so it is helping her move more. The only thing we don't like about it is the lack of a buckle on the wristband. Snapping it closed is a little tricky, and it is not as secure. Also, the band did start discoloring a little on the edges shortly after we got it. Be aware this model does not have a heart rate monitor, which was fine for our daughter. I myself have the Alta HR, which has the heart rate monitor and a buckle on the wristband.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Bought two love them but

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought two gave one as a gift. Love them. Only gave 4 stars because charger broke on one after less than couple months. Good thing they are not too expensive to replace.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Love it but.,,,

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it but the charger broke after less than a couple months. Else I would have given it 5 stars.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    love it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    bought one for my mom because she liked mine and she loves it!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Wonderful for fitness

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the many options that the Fitbit offers. I love it.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Design

    Rated 4 out of 5 stars

    Great tracker...yet some quirks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased the FitBit Alta after purchasing the Apple iWatch only to learn that the iWatch is not the most accurate at activity tracking. I had one of the earlier FitBit's but couldn't find the charger and saw that the device features have improved. I was contemplating purchasing the FitBit Blaze and FitBit Surge based on the features and reviews but found them to be bulky once I looked at them in person. Not to mention, although the FitBit Alta can be used as a watch, I prefer to wear my own watch and wrist jewelry so the Alta was the better option for me for fashion reasons. I really wanted a device to track calories burned and steps taken on a daily basis. I also have the FitBit scale which pairs nicely with the features of the Alta. I purchased the Alta from a Manhattan Best Buy and hopped in a cab and thought I could use it straight out of the box so I took it out of the box while in the cab and with all of the bouncing around in the cab and then walking to my destination, the Alta already registered steps by simply walking/driving with it in the box (73 steps registered) - I never put it on my wrist. Since then I notice on occasion at midnight when the device should zero out the previous days accomplishments it starts off with 73 steps. Kind of annoying and there is no way to reset it (I googled to find a solution to this and it seemed like the only one was to go back to the store and replace the device and that would have been too much of a hassle). Aside from that minor quirk, I have no other issue with the device. It lasts for days without needing to be charged. I never take it off except for when I shower and need to charge it and the wristband has caused no irritation to my wrist unlike other comments suggesting otherwise. If I am working out and sweating, if the band is on too tight it can cause a minor itching but I just loosen the band and there is no further issue. By tapping on the screen you can see the current time, steps taken, miles traveled, calories burned, number of minutes active and battery life. It has a silent alarm feature which is a more humane way of waking up and that I prefer to use over my alarm clock. The device also vibrates to remind you to get up and take a few steps if you've been inactive for a while. Initially kind of annoying but now I don't barely notice these reminders. I really wish they could figure out how to build-in a heart rate monitor feature (which I know is available on the other FitBit models) but again I prefer the sleekness of this model. I think the app works great, no complaints as it has plenty of features that makes other fitness apps less meaningful if you decide to go with FitBit. I considered many other devices but liked the sleekness of the Alta as some of the other fitness watches look like something you'd need if you worked for NASA (doing waayyyy to much). I'd recommend buying and would give it 4.5 stars if that was an option.

    I would recommend this to a friend
  • Pros mentioned:
    Comfortable
    Cons mentioned:
    Waterproof

    Rated 4 out of 5 stars

    Good features but not waterproof

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had to initially return this because the first charger was broken out of the box, but the second one was fine. I like the ability to change bands easily, and the ability to customize the display is convenient. The biggest limitation is that it's not waterproof, so I can't wear it swimming. It will show incoming calls and texts, which is handy. Much more comfortable than the Microsoft Band, but with only about half the features. It occupies a good middle ground between a bare bones tracker and a full-fledged smartwatch.

    I would recommend this to a friend
  • Pros mentioned:
    Sleep tracking
    Cons mentioned:
    Waterproof

    Rated 4 out of 5 stars

    Good, but not for everyone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had the Alta for a month now, and the overall experience has been good. My wife had been using her (different brand) tracker for a year and a half and liked it, so I thought I would try one also. I browsed some reviews and top 10 lists and decided on the Alta. I purchased the Alta the night before we left for a vacation. The initial setup was harder than expected, but after letting it charge for overnight and resetting it (thanks to online forums!) I was able to complete the task the next morning before we left. Day 2 I was already disappointed because I hadn't thought to verify that the Alta was waterproof ... thus, I had to take it off every morning when we went swimming. And I have since learned that it doesn't track exercise on a stationary bike or elliptical (my phone will do both if it is in my pocket). I wasn't surprised, but hey, a guy can hope. And maybe if I put the Alta in my pocket it will do the same ... The device is pretty comfortable to wear. I do occasionally catch it on stuff, but I assume that will reduce with time as I become more used to having it on. I've had no problems with the clasp, either fastening or having it come off unexpectedly. Step counting seems to be pretty accurate, and the reminders to get up an move every hour are pretty good since I sit at a desk all day. The sleep tracking is not perfect, but it is interesting and I expect it to help me zero in on the right amount of sleep for me in a more quantitative method. I'm still experimenting with other features on the unit and in the app. In in the end, this seems to be a good tracker, and most of my disappointment with it are due to my ignorance of which features I really wanted, so I'll use it for a while before deciding whether to get something different.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Design
    Cons mentioned:
    Heart rate monitor

    Rated 4 out of 5 stars

    Sleek & Super Comfy..

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was drawn to the Alta because of it's sleek look. I love the interchangeable bands and it doesn't look or feel like a bulky watch. It's functional and comfortable. I was worried about how I would feel when I slept with it on but so far so good. The online setup and sync was super easy and it stays charged for days. My only con is that I wish it had the heart rate monitor. I Love Love Love the ALTA...

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sleep tracking

    Rated 4 out of 5 stars

    More than a basic counter, less than a smart watch

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a good fitness tracker if you want something to do basic step and sleep tracking. The main reason I got the Alta was for sleep tracking since I couldn't wear my Apple watch while it charged at night. The Alta battery lasts for about 5 days. It does try to automatically log some activities, but doesn't always guess the right activity. The Alta is bulkier than the Jawbone Up 2 or 3, but adds in a small OLED screen that can show the time, current step count, text messages, etc. If it weren't for the poor durability I experienced with the Up 2, I would not have tried the Alta. The other advantage of FitBit's among all other fitness trackers is the wider user base. This makes it more likely that you will have friends to get into step competitions with. It may sound silly, but it's a great motivator to get up and take a short walk each day to beat your friend's step count. The main downside with FitBit is that its app doesn't sync with Apple Health, which allows synchronization of health data across many apps. FitBit also does integrate well with many other apps which have better running and activity tracking classification.

    I would recommend this to a friend
  • Pros mentioned:
    Design, Sleep tracking, Step tracking

    Rated 4 out of 5 stars

    Great Tool

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm glad I purchased the fit bit Alta. Knowing my step count has encouraged me to strive to reach higher goals. It also has shown me how low quality sleep I was actually getting. I like the smaller size and sleek look. The only downside is the way the band fastens. It is extremely difficult for my hands.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 4 out of 5 stars

    Fitbit gets the band right...FINALLY!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like its sleek design, and the UI through the app is the best. The app is why I keep coming back to Fitbit. The band is great because it is changeable. I found that other bands with the bigger faces, especially with a heart monitor. gave me a rash, or fell apart too quickly and I would have to get rid of the device. Since I can wear it loose, and the band is replaceable, this will not be a problem. Fitbit finally got the band issue right!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Design

    Rated 4 out of 5 stars

    Fantastic device

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this tracker for my fiancé to replace her Fitbit Charge that she had for a little over a year. The Charge had its perks but was problematic with the band as it fell apart quite often (she went through 3 trackers until she just gave up). Figuring the new design would be a welcome change, she absolutely loves the Fitbit Alta. She has had zero issues so far and is drawn to its simplistic design. Although it would have been even better if it were water resistant at the least, she feels this tracker will do what it was built to do for a long time. The device has a pretty decent battery life and the new charging cable is a pleasant upgrade to the sometimes-annoying connector from the previous versions. The new "Move" alert is pretty cool, ensuring she gets mobile especially since she works in an office setting. As of now, I feel it's rated fairly at 4 stars, but only time will tell if this tracker is worth more or less.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 4 out of 5 stars

    Accurate and convenient

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My work has a program where if you wear a Fitbit long enough you start to get points that save you money on health insurance. I'd had a Fitbit One a few years ago, but I lost it because I kept it in my pocket, so this time around I wanted one of the wrist models. I quickly settled on the Aria. I have an Apple Watch and wanted to keep them on the same wrist, so I didn't get the more watch-like model. And I wanted the display face so I could just look at how many steps I'd gone, rather than having to look at my phone. The Aria looks good next to my watch. Both are all-black, so compliment each other well... One's wide, one's narrow. The features I like about the Aria: * The display turns on when you turn your wrist to look at it. * There are about six displays... Steps, calories, time, etc. * You can cycle through them with a tap, and set in which order (and which shows up when you first turn your wrist –– default is the time, but I have Steps show up) * LONG battery life –– about a week. * When the battery's getting low, the remaining-life display becomes the default until it's recharged. * Bands come in an assortment of about five colors, that are pretty typical for sport watches. * The band is comfortable. * It "celebrates" with a buzz and a little "fireworks show" when you reach your step goal for the day. * The iPhone app interface for it is easy to use. Things I don't love about the Aria: * The band uses pin-and-hole. There are two pins. It's comfortable once closed, but it's harder than I'd like to close it. Of course, if it were easier, it'd be more likely to fall off; I will admit, I have NO concern about it falling off. * The charger is USB, of course, which is as it should be, but it feels flimsy and has only a five-inch cord. I guess I'm used to iPhone charger cords, but I'd have liked it to be two or three feet long. * This model does not count staircases "because there wasn't enough room for the altimeter." I think they could have found a way, even if the body had to be a little bigger. * While you can cycle through the displays "with a tap," it often takes two or three before it gets the idea. * The display washes out in even low sunlight, but is reliably visible indoors. All in all I'm happy with the product and I'm glad I bought it. It looks good on my wrist and is comfortable and it's cool to be able to look down and instantly see how many steps I've taken. It does motivate me to exercise more, which was the point. :-)

    I would recommend this to a friend
  • Pros mentioned:
    Sleep tracking, Step tracking

    Rated 4 out of 5 stars

    FitBit Alta performs exactly as advertised

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed a replacement for my defective Jawbone UP2 band, and I decided to give FitBit a try. After doing some product research, I decided that FitBit Alta had the features that I wanted (monitoring steps and sleep), and I discovered that the best deal available was with Best Buy! My local Best Buy had what I wanted in its inventory, and it was offered at a very reasonable price. I am very happy with my new FitBit Alta, and it is performing exactly as well as the advertising and product reviews claim. Thanks, Best Buy!

    I would recommend this to a friend
  • Pros mentioned:
    Sleep tracking
    Cons mentioned:
    Durability

    Rated 4 out of 5 stars

    Great value for all the features included

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the features of the Fitbit especially that it buzzes when you get a phone call and tells you who is calling. I like looking at all the data collected on my phone app. Very interesting to see how often you wake in mid sleep. The wrapping has come off though so I do need to return it and get a new one. I always buy the guarantee because I am hard on my belongings and I have used the waranty. I have had a Fitbit for probably 10 years though so I highly recommend them.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Design

    Rated 4 out of 5 stars

    More feminine but lacking features

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is more feminine and stylist than the Charge HR, but I miss the stairs feature and the heartbeat monitoring options that I had with my Charge HR. The battery lasts much longer. I had to exchange this because Best Buy sent the wrong size and color. This fits more true to size than the Charge HR.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Design

    Rated 4 out of 5 stars

    Decent activity tracker

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My biggest issue with this tracker is the same as I have with most trackers. I am short and it doesn't always seem to register all of my steps. The only reason I know that it doesn't is I have worn 2 or 3 different activity trackers at the same time and they all came up with different numbers. However, I do love it. It has a nice design, easy to change out bands and battery lasts about a week.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sleep tracking

    Rated 4 out of 5 stars

    Love my fitbit

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The large band fits real nice. I hadnt been sleeping well, so i liked that u can track ur sleep patterns. Sometimes i need to restart my cell to get updated info from fitbit. I wish this one had the heart monitor bc i prefer the slender sleek face instead of the square face. Battery life is gr8. I charge while in the shower. Lasts average of 5 days.

    I would recommend this to a friend