Customer Ratings & Reviews

There were 5 people involved in my purchases and installations. It all began at the store on Tunnel Road In Asheville NC while looking at televisions I asked for help and the gentleman that assisted me was phenomenal after I informed him of what I wanted he actually showed me how to save over $400 and also get Tech assistances for a year as well as save $100 on television installation. On day of installation consult the young man who came opened his mouth and saved me another $150 but it didn’t end there when the installation team came they were fast and professional as well as efficient. They noticed one of the TVs were damaged in the both and left and retrieved another one and installed it. Then they took the time to educate me on the uses and options I had available. I tried to tip them but what they said really struck home. IT WAS AN HONOR TO COME INTO YOUR HOME AND PROVIDE YOU THE BEST BEST BUY EXPERIENCE WE COULD. WO

We needed help figuring out the right TV and sound bar approach for our newly remodeled living room. Womack came to our home, provided us with options and estimates. We stopped back to the store to finalize the decision and he made the arrangements so simple. He also sent two great team members to perform the final installation We've never taken advantage of the home installation service before. Really wish we had done this years ago! It was done right the first time.

The Geek Squad team Jack & Taylyn were the most knowledgeable and nicest we've ever had out. They explained everything. They took away a Sony TV for recycling. They cleaned up everything including cleaning out unnecessary wires, hook up others had left behind. I really appreciate the declutting. They came out on Thursday because our Tuesday appointment didn’t show. They were exceptional knowledgeable & professionals in setting up our new theater system.

Brandon was great to work with because he knew and understood exactly what I was thinking of doing. My tech - Andy, went above and beyond the call of duty on the install! He installed 2 TVs, sound bars, rear channels, and speakers on the deck. We then designed a plan for the new game room with a new TV and my existing surround system. It is truly the game room I've always wanted! Andy and Matt did so effortlessly. Absolute naturals at there work. Andy went over the top, like I said, by redoing the mess I made on Alexa lighting. He did not give up until all of the almost 40 Alexa lights were reconfigured. I cannot thank him enough for making all this happen.

Just moved to Wilmington NC and wanted advice and install prices for setting up in-wall and in-ceiling speakers for my theater room. Also had questions concerning remote lighting. Haven’t located any high end audio places here so I turned to Best Buy. My home expert’s name is Trudy and she was at the appointment on time. She was very helpful and answered all of my questions. I just purchased the SONY 77” A80J OLED TV which Best Buy installed and programmed my Harmony Elite Remote they did a great job. Even though I’m not purchasing my in-wall speakers from Best Buy, they don’t carry Paradigm, my speaker of choice, they have no issue with doing the install. Trudy was very helpful and I definitely recommend Trudy and the Best Buy team in Wilmington for your home audio questions and needs.

I recently came to the realization that it was time to replace my refrigerator. I did an initial in-person visit at a store to look at what fridge's were currently available and in stock. However, when I decided to make the decision to go ahead and buy one, the expert in the store who assisted me was very helpful and I was so glad to have a single person to ask questions.

I had a new LG G3 tv, Sonos sound bar and Sonos Subwoofer installed. Overall they did an outstanding job. They were very friendly and the job only took about two hours. The Sonos system with Dolby Atmos is like being in the theater. The LG G3 tv has so many features on it and the picture is better than any tv I have owned. The only drawback to the install was I mentioned to the guys about reading it's best to have the sound bar four inches below the tv for best sound and this is where they agreed to put it. As the picture I've submitted shows they installed it one inch below the tv not four. Other than this I'm satisfied with their work.

We have worked with Ben for setting up our home theater setup in Basement. Right from design to install by the team was perfect. There were challenges in shipping and Ben went an extra mile to get the system setup with loaned devises so that I have a working system when family was here for holidays and the team came back another time to swap them back. Ben was really patient in working with us for design changes, additions at the end and we are really happy with the final outcome. Really happy with BB experience and will certainly recommend working with Ben for my friends

I would personally like to thank Robert for helping me pick out the best TV and sound system for my basement. Robert went above and beyond helping me! Also, thank you to Chris who came out and did the rough install and later, connected the TV and sound system. Chris has so much experience and expertise in installing your system! He's also a really great guy! Chris truly wants the customer to have a great experience. I would truly give both Robert and Chris 10 stars if possible. I hope Best Buy realizes what an asset they have in just these 2 people! Well done you guys! I am a customer for life!!

I just moved back to oregon from Connecticut to take care of mom. I used Best buy in Connecticut which was a great experience so why not here in Woodburn. I called Best buy and best buy consultant came by. As we sat at the dining room table we both decided what appliances were best for me and my budget. It was a great experience

Best Buy total tech was totally worth the money. We had a great experience with Taylor at Best Buy. He helped us from Smart Home Tech to TV and Sound Bar to our new appliances for our home. Makes the process as simple as possible and was able to get items delivered and installed for us when we needed it. Greatly appreciate all his help. Would recommend to anyone looking for these types of items for their home.

Best Buy sales person Terry was absolutely spectacular finding the right Oven a double oven to replace my old one perfect fit and absolutely beautiful. I didn’t think customer service existed Until this sales person! Would highly recommend buying from them and plan to buy the rest of my appliances when I need from terry !

Louis and Philip were Outstanding! They were extremely knowledgeable of all the LG kitchen products and how to install and set up for use. They were also very friendly and willing to share their wealth of knowledge. They were efficient and were in and out very quickly! There is absolutely nothing that could have been done better! My wife and I are completely satisfied with both the installation and the LG kitchen products too (Dishwasher, Range and Refrigerator)!

I purchased a Samsung bespoke refrigerator and before I purchased it, I wanted someone to come out and measure it for me. I went to your Best Buy location in Highland ,IN. I met SAM While I was in the store, he was very knowledgeable about the products. Upon his arrival at my house, he measured the area,(doorway and space for fridge),he was very professional and helpful. Sam made my decision a lot easier to make a choice because of his expertise.

We purchased a new 65 inch Sony Bravia TV and new Sony sound bar for our family room. One of our old Sharp TVs had to be removed and our 4 year old Sony TV and Sonos sound bar had to be moved to another bedroom. The Geek Squad professionals who came to our home to install and set up the new TV and relocate the other TV were very helpful. They also came back two days later to hook up the adapter for our Sennheiser headphones and make sure we understood how to make everything work.

John Turi was great! He was available to me and wanted to meet my needs and he did! He made the process so Easy! Installers were amazing too! Jon the tv installer was amazing . And Especially Chino and Tito went above and beyond to get my washer and dryer connected in a small space. Very impressed!

1 of my TVs died at home so was in the market for another one. I don't know where to start and what the difference was between all the models. Sarven was very patient and knowledgeable and was by my side every step of the process. No pressure. No sales tactics. Just great honest service. I would highly recommend Sarven to anyone in need of consultation and in the market for an electronic upgrade. I love my new 85" Samsung TV! Thanks Sarven. Installation by Geek Squad was very friendly and seemless. Overall excellent experience.

Best Buy’s in home consultation is wonderful. Alex came out and did all the measurements. Then went over products. I thought I wanted one thing but he sold me on something completely different. I am very happy with my purchase and highly recommend having Alex come out. He is very knowledgeable about the products. Very friendly and easy to work with.

Fernando has been amazing to work with! He helped us from start to finish choosing a new sound system and basement multi-tv set up. He made the process very easy and having a point person to communicate with made it very smooth. We had a lot of questions he was always great at getting back to us right away.

We needed to replace our TV and contacted Best Buy for an in home consultation. The Best Buy expert arrived on time for our appointment and was very helpful and informative. We purchased an LG OLED TV and Sonos Beam and Subwoofer. We wanted our TV and Soundbar neatly mounted on the wall and all wires hidden so we were thrilled that Best Buy also offers expert installation. It was so awesome to be able to do all of this from the comfort and safety of our home. The installers were prompt, professional, neat, and did an excellent job. They even took the time to walk us through using our new products. We are thrilled with our purchase and the expert advise, products and service we received. Best Buy is the best!