Customer Ratings & Reviews

We dealt with Joe Spark, a top-notch system designer who really knows his stuff. He advised on the best way to connect my new components into our home theater system and how to maximize the discounts then available at Best Buy. I subscribed to the Totaltech service and have availed myself of their have used their support several times already. It's been a good experience so far.

Mark was the best designer ever. He even helped me install the system with Jake Rott.

Sergio is amazing! From the moment my husband and I met him in the store to when he was onsite to help us with establishing our home theater, Sergio was friendly, helpful, and understood what we needed. He didn't try to upsell us with items we didn't need. He also showed up when the technicians installed the equipment to ensure all was working. Highly recommend Sergio!

From our initial consultation with Ramon to the final installation, we felt that everyone was very knowledgeable and professional and worked diligently to achieve what we wanted. It was perfect experience.

Zac went above and beyond to accommodate several changes and requests I made to the original proposal during the planning & research phase, which went on for a couple of months after the first component (LG Oled TV) was purchased. He made an in house consultation to listen to my system layout ideas (distances, speakers' locations, etc), equipment choices and applications (various audio input types) and kindly made some extraordinary suggestions that ultimately made a huge positive influence to the system's outcome while saving me money!

They did an excellent job of installing the six ceiling speakers and mounting plus hiding the wires of my 65” TV, They also showed me how to operate my new AV receiver. They did a great job of cleaning up afterwards. I highly recommend this Geek Squad. Well Done.

Aaron was phenomenal suggesting the right options for my wife and I to consider and then hooked us up for installation. Damian and his partner were excellent. They helped consult on wall location and then expertly mounted our Samsung Frame and Sonos soundbar. No visible wires by utilizing space on other side of the wall. They also hauled away our old and HEAVY tube TV. Really appreciate them both.

Christina was knowledgeable regarding which refrigerators were available to us, as well as which refrigerator suited our needs. She was friendly, personable and very sharp. She also met us at the store, when her computer wasn't working properly. This was really the easiest purchase we've ever made regarding a large appliance. I would recommend her in an instant to anyone who is as bewildered as we were in researching which refrigerator was best for us. We enjoyed working with her very much and would do it again.

Arnold did a fantastic job listening to our needs for our backyard speakers and boosting our Wifi. He came to our home to recommend what system would give us the results we were looking to achieve. He also supervised on install day to make sure plans were carried out. Workers were excellent and professional. They installed everything and had it up and working the same day. We love our new backyard surround sound and the WiFi booster made a big difference with our TV picture quality.

We installed a Sonos system in our office and it sounds great. Thanks to Paul and Dan were very helpful with the design and install.

I had a great experience with my home consultant. Everything was planned to my needs and the consultant presented many options for me to choose from. The prices were reasonable and the equipment was selected to give me the best experience from the space into which it was going to be installed. The consultant was professional, knowledgeable, and listened to me. He answered all my questions. I was very pleased with my experience.

The two individuals who installed my SONOS amps were excellent in their knowledge and general demeanor in helping me understand my IPhone apps, etc. I cannot tell you how much I appreciated their efforts. Thank you. Gerald Benzel

Victor was very attentive and took great notes of the features we wanted Ina new refrigerator. Dimensions. Price, water despenser, freezer type, and even a cool knock feature with an outer door. That was on my wife's wish list. All in all we are excited to have this beauty in our kitchen. Victor also went to the store to measure the inside of the available models.

We first ordered a fridge and when we got it delivered it didn’t fit we went back to the store Ana an associate told us about getting an in home consultation and when Gary came he helped me pick out the best fitting fridge for my apt. It got deliver and it fit perfectly.

I had a 55 inch tv mounted. After a series of misunderstandings with people over the phone, the tech and his assistant arrived to do the work. They were both professional and polite. The tech was knowledgeable and presented me with the options available after carefully listening to my concerns. After he was through I requested that he’d change the mount and he willingly complied. I am very pleased with the final result. Thanks to Jesus and his assistant.

Very professional and customer friendly - shared honest opinion and recommendations. Resolved problems with two options for customers to choose from.

Chris goes above and beyond when it comes to customer service! I purchase a lot of kitchen appliances due to my business and chris always finds what I need and make sure it gets delivered! He is one of the reasons I stay w/Best Buy! Not because Best Buy offers the cheapest prices but because his customer service is absolutely amazing!!!!

I needed help with the following things: 1) Procure amps for my living room long term project 2) setup my living room theater in phases Jason was very helpful in getting me the good deals to the extent he can and was helpful in discussing the speaker wiring project and initial setup with the front 3 channels. it turned out well and happy with the outcome. I will continue to work with him with the reminder of the project in phases

Chris was SUPER to work with, very knowledgeable about the newest tech toys for the home theater system we were installing, and the fact my wife and I finished the room and built out the hard wire systems ourselves, we saved lots of money. Chris was very helpful with what was needed and advised us on the best options. We did use the Geek Squad for the TV Equipment install and they were great! Now, we absolutely enjoy the 9.1 surround with atmos that is installed, and we and our family enjoy this new entertainment room.

From the first call I felt comfortable with Fazle Bari. I had a big project renovating a condo in FL and I live in Tx. and working with specs we replaced Kitchen appliances and right sized A/V in living room and bedroom. Dealing with technology Fazle advised what i needed even when I was unsure, he helped explain why and it was right way to go. Personal note when I found out Fazle lived in Queens where I grew up till I was 27 it made it extra special. Good bye to this Covid year 2020 and Cheers to 2021! Stay Safe!