Customer Ratings & Reviews

Jesse is great! I wish more people in the area would be recommended to him for the same level of service he performs.

I had a great experience with my home consultant. Everything was planned to my needs and the consultant presented many options for me to choose from. The prices were reasonable and the equipment was selected to give me the best experience from the space into which it was going to be installed. The consultant was professional, knowledgeable, and listened to me. He answered all my questions. I was very pleased with my experience.

I had a 55 inch tv mounted. After a series of misunderstandings with people over the phone, the tech and his assistant arrived to do the work. They were both professional and polite. The tech was knowledgeable and presented me with the options available after carefully listening to my concerns. After he was through I requested that he’d change the mount and he willingly complied. I am very pleased with the final result. Thanks to Jesus and his assistant.

Gerald is always amazing. He listens and finds the best matching product due to needs. Deals are the juicy part.

Chris was SUPER to work with, very knowledgeable about the newest tech toys for the home theater system we were installing, and the fact my wife and I finished the room and built out the hard wire systems ourselves, we saved lots of money. Chris was very helpful with what was needed and advised us on the best options. We did use the Geek Squad for the TV Equipment install and they were great! Now, we absolutely enjoy the 9.1 surround with atmos that is installed, and we and our family enjoy this new entertainment room.

From the first call I felt comfortable with Fazle Bari. I had a big project renovating a condo in FL and I live in Tx. and working with specs we replaced Kitchen appliances and right sized A/V in living room and bedroom. Dealing with technology Fazle advised what i needed even when I was unsure, he helped explain why and it was right way to go. Personal note when I found out Fazle lived in Queens where I grew up till I was 27 it made it extra special. Good bye to this Covid year 2020 and Cheers to 2021! Stay Safe!

We remodeled our Family Room and upgraded to an 85 inch TV with the Sonos Arc Ultra and Sonance Ceiling Speakers. Ed and the Team with Best Buy provided their recommendations and the Install Team did a great job. They took very good care of our home and was there to make sure we were fully happy. Everything is working GREAT and we will definitely call on Best Buy for our next project.

Victor was very attentive and took great notes of the features we wanted Ina new refrigerator. Dimensions. Price, water despenser, freezer type, and even a cool knock feature with an outer door. That was on my wife's wish list. All in all we are excited to have this beauty in our kitchen. Victor also went to the store to measure the inside of the available models.

We bought a new dishwasher and the installation and removal of our old dishwasher was seamless and quick. The delivery/installation men were very professional.

They did an excellent job of installing the six ceiling speakers and mounting plus hiding the wires of my 65” TV, They also showed me how to operate my new AV receiver. They did a great job of cleaning up afterwards. I highly recommend this Geek Squad. Well Done.

Chris Simon Wass an excellent resource for us. Professional and knowledgeable. I would certainly recommend his service!

Chris goes above and beyond when it comes to customer service! I purchase a lot of kitchen appliances due to my business and chris always finds what I need and make sure it gets delivered! He is one of the reasons I stay w/Best Buy! Not because Best Buy offers the cheapest prices but because his customer service is absolutely amazing!!!!

We wanted to upgrade from a 55 inch to a 65 or more. Because of limited space we decided on a 65 inch. Our Best Buy consultant , Anthony came to our home and made some great recommendations that were extremely helpful in making a decision. He answered our questions and made the process painless. It was great to talk with an expert in our home and I would recommend anyone who may be thinking of buying and installing a home theater system to contact Best Buy and have Anthony Derosa come out

Needed to buy a new TV and have it installed. I had lots of questions about TVs themselves and whether to mount in current position or set it on its stand in a different location. Brandon did a great job of answering my questions and helped me decide on a new TV. The installation was handled by Carlos and Laura went quite smoothly. Would recommend this service to others.

Cristopher was wonderful to work with. Very knowledgeable, quick to respond, and always followed through. He made the whole experience smooth and stress-free. Truly great customer service.

We first ordered a fridge and when we got it delivered it didn’t fit we went back to the store Ana an associate told us about getting an in home consultation and when Gary came he helped me pick out the best fitting fridge for my apt. It got deliver and it fit perfectly.

The actual visit to my home was excellent. Not only did Alfredo come but also his supervisor Angelica came. That’s not where the problem lies. When my refrigerator was delivered as scheduled, the first one they sent I’ve been a used refrigerator and was scratched up. The delivery company told me it had been previously used by somebody and showed me all the damages before they took it off the truck. Obviously I declined it. I did not buy an open box or as is USED refrigerator. I was furious. I spent almost $4000! Why would they send me a used one? When I reached out to My salesperson, he could not guarantee that the next one would be new. He thought it would be new but he could not guarantee it. I don’t even understand how or why that would be possible that he could not guarantee me getting a new refrigerator. Anyway take two. They came to deliver the refrigerator this past Monday. When they arrived they had a three man crew. They had no idea that the refrigerator is going to need to go to a second floor so they didn’t have enough people to complete the delivery. They also told me that they could not take my existing refrigerator and move it to the garage as Alfredo and Angelica and I had discussed. They said they were not allowed to do that. I was absolutely furious. We had a call the Best Buy helpline to set up another installation/delivery. They came out this Friday and this time they did have a four-man crew come with a four-man crew. This time the delivery team was amazing and incredible. The lead had actually changed his schedule to make sure that he was the one to make the delivery and have oversight because he knew I was very upset. So I will commend the team lead on the delivery, but Best Buy really dropped the ball many times on this one. When I spoke with customer service on Monday of last week they said they were going to give me a financial compensation. I haven’t seen a penny yet. I Am Not Pleased By Best Buy’s Service

This is two times now that BestBuy has flawlessly installed a product for us. This time it was a refrigerator. They communicate well, arrive in a timely fashion, install the refrigerator and haul off the old fridge. They made no messes and didn't so much as put a tiny scratch on anything. It was flawlessly professional.

Jim was great, very knowledgeable and takes the time to answer all your questions. Even when I needed clarification multiple times about how Sonos works, he was very patient and explained it until I understood. When our install date was cancelled due to a winter storm he worked to get everything coordinated and the shipping tracked down so we could have everything installed the day we were supposed to. It’s feels like concierge service.

Chris had all the answers. When he didn’t, he immediately looked up the information and verified. I would say he is an expert at what he does. If you’re looking to upgrade your current home theater system or build a crazy decked out space, Chris is the go to guy at the Galleria Best Buy location in Houston.