Customer Ratings & Reviews

First, I was greatly helped by the salesperson in the store who recommended a consultation. I didn’t even know it was available. He helped me set up a date. When the day came, I was delighted that our consultation was SO helpful. Nicholas was friendly, knowledgeable, and extremely practical in his suggestions. He listened to our needs and made great suggestions. Overall,it was an excellent experience and I would highly recommend Nicholas.

We needed new appliances and Kurt was very helpful in guiding me to the appliances that I truly liked. We are very satisfied with our purchases. We bought a LG Stove, microwave, dishwasher and refrigerator. They look great and are working well!

Dertrick was wonderful to work with! He helped with picking out all our TVs and sound systems. Detrick was professional, polite, and punctual!! Best Buy, you are VERY lucky to have a wonderful employee like Detrick, we loved working with him!! If you need any electronic needs see Derrick

We were performing a renovation and needed a consult on a recommendation for a television with surround sound system. Mario came out and provided useful and realistic recommendations. He remained in contact throughout the purchasing process and assisted us in resolving a minor issue post-purchase. Mario was very responsive and a pleasure to work with.

We needed help picking out 4 Kitchenaid appliances that would fit in our kitchen. The expert was very helpful in giving several choices and being available for my numerous questions throughout the order, delivery, and installation. I would definitely recommend having a consultant. It makes the process easier.

Sheldon is wonderful, patient and knowledgeable. Has helped us with several rooms in our house and goes above and beyond to make sure everything is correct and is scheduled and completed properly. We pivoted mid-job to switch speakers to sound bars and We are still a work in progress so the photos are not completed work. Waiting on sound bar, speakers, props for sound bars,…Loving the new oled tv in our bedroom, the one in the family room wall unit, the washer dryer, …thank you!!

The expert, Mrs. Erica, was assigned to my case by a sale associate named Jerry. He was amazing and helped me get answers to all of my concerns. I had no idea that BestBuy provide customers with EXPERTS! She was very knowledgeable about which refrigerator and washer and dryer would be best for my home and lifestyle. As a first time homebuyer, she was so patient with me with the many questions I had. I would definitely be recommending her to all of my family and friends! I love my new appliances! Thank you Erica!

I was looking at possibly changing internet provider because our internet was spotty even with ethernet. I am an Elite Best Buy member, but hadn’t used the service at home. Matt was able to find me Eero which is working great so far. I did change internet provider, which Matt assured me would work with either provider. The sound bar is loud enough for me to hear the news from the kitchen and through my kids. We did hit a few snags with my Ring, ADT, and Eero only having two ethernet ports. I was able to troubleshoot our Ring with Maycees (Geek squad tech) guidance. I purchased an ethernet switch and had to call ADT to resolve security issue. All in all, I am happy now that everything is working the way it is suppose to, it only took a couple days.

Omar is absolutely amazing!!!! He helped me with washer and dryer selections for my new construction home. There was a technology glitch with tripping outlet circuits and compatibility. Omar was able to via text and email get my units exchanged/replaced and delivered. I only visited the store my initial visit and after that Omar and GeekSquad took over! He’s highly communicative and provided options for texting. A+service! Thank you Omar and Best Buy!

The crew Professional and Personal … the company communicates Well, in the morning and before they arrive! I’ve had several and they are by far shown expertise and customer service to finish the job that was not able to to be done when the refrigerator was delivered.

We moved to a new place with large spaces for indoor and outdoor, so we needed help with new tv, home theater and some speakers for the backyard. We drove to Best Buy and we were lucky to meet Romeo…Best experience working with a designer who was very helpful and counts with a great team dedicated to support my project(s) from the beginning to the end….Best Decision….high recommended. My Family and I are grateful and very satisfied with the products, service and great customer services a A+.

When Kyle arrived at my home I was apprehensive. Not sure what will happen. Kyle quickly reassured and made me feel at ease that he could help me. He was right. We were able to find a refrigerator that fit my small spot in my kitchen which is small itself. Kyle was pleasant, and confident which in turn eased my worries. I’m so happy Kyle came to my house and I will call Kyle again if I am in need of his services.

I wanted to add a security doorbell as well as cameras around the house. Tevin was easy to work with, listened, and answered my questions. He shared his thoughts and recommendations. I’m pleased with what I chose and with my experience with Tevin as well as the Geek Squad that installed my system.

Keshawn has been a great Home Expert. We made an appointment in store and he came to our apartment right on time to do all the measurements. We then placed an order of a LG fridge with Keshawn in the store. He also input crucial instructions about our garage height for the Best Buy delivery team. The delivery took place on the date promised and went smoothly. Thank you, Keshawn!

Greg and his assistant were very nice to work with. Greg was very knowledgeable about all the products we were talking about. He called me before my appointment to ask about my needs. He came on time. He didn’t try to sell me something I didn’t want or need. I love my new Samsung OLED tv and the Sonos speakers. They are amazing; especially watching the Formula One Netflix series. I will definitely recommend Greg to my friends who need a consultation. Well done Greg!!

I was having trouble hearing and understanding audio conversation on my TV. I purchased LG OLED TV, Marantz Cinema 60 100 W 7.2 Receiver to connect to my Bose Analog speakers. My consultant Mr. Theron did an excellent job connecting everything together and I was able to use my ever beloved Bose analog speakers.

Since we have downdraft vent and limited countertop space, it was very difficult for us to buy new cooktop. Amanda came and solved it very quickly and accurately. Amanda also helped with logistics of delivery and installation in between the new countertop installation. After the consultation, I knew that we were in great hands. The project is done, looking and working great. Thanks Amanda!

Rene from Pacific Sales was a fantastic sales Rep. He was extremely knowledgeable and very patient he answered each of our questions regardless of how insignificant they seemed. He gave us advice and it seemed that he definitely had our best interests in mind. We went in for a microwave and eneded up buying the microwave and oven a countertop stove and a range hood. Definitely recommend to anyone in search of appliances.

The Geek Squad came out and wall mounted a 65" TV. The team was great, very courteous, professional, and was very attentive to covid protocols. It's great when a team shows up, puts on shoe covers, has good PPE, and completes the install with confidence and professionalism. They also cleaned up and made sure everything was working as expected, they even zip tied the cables to make sure the TV could be moved without seeing the cables and having the cables pulling at the insertion points. I was very impressed and highly recommend using the Geek Squad team for all you in-home Home Theater needs. Thanks!

My experience was great with Best Buy: /Omar. Omar came to measure for my appliances at my convenience, (people don’t know you offer this service). I was sent information on what would work best in the space I had. Had a few issues with the damaged product but everything worked itself out with the best installers . I work with females and the public that would be interested in the help I was given!