Customer Ratings & Reviews

1 of my TVs died at home so was in the market for another one. I don't know where to start and what the difference was between all the models. Sarven was very patient and knowledgeable and was by my side every step of the process. No pressure. No sales tactics. Just great honest service. I would highly recommend Sarven to anyone in need of consultation and in the market for an electronic upgrade. I love my new 85" Samsung TV! Thanks Sarven. Installation by Geek Squad was very friendly and seemless. Overall excellent experience.

We needed to replace our TV and contacted Best Buy for an in home consultation. The Best Buy expert arrived on time for our appointment and was very helpful and informative. We purchased an LG OLED TV and Sonos Beam and Subwoofer. We wanted our TV and Soundbar neatly mounted on the wall and all wires hidden so we were thrilled that Best Buy also offers expert installation. It was so awesome to be able to do all of this from the comfort and safety of our home. The installers were prompt, professional, neat, and did an excellent job. They even took the time to walk us through using our new products. We are thrilled with our purchase and the expert advise, products and service we received. Best Buy is the best!

John Turi was great! He was available to me and wanted to meet my needs and he did! He made the process so Easy! Installers were amazing too! Jon the tv installer was amazing . And Especially Chino and Tito went above and beyond to get my washer and dryer connected in a small space. Very impressed!

Best Buy’s in home consultation is wonderful. Alex came out and did all the measurements. Then went over products. I thought I wanted one thing but he sold me on something completely different. I am very happy with my purchase and highly recommend having Alex come out. He is very knowledgeable about the products. Very friendly and easy to work with.

First, I was greatly helped by the salesperson in the store who recommended a consultation. I didn’t even know it was available. He helped me set up a date. When the day came, I was delighted that our consultation was SO helpful. Nicholas was friendly, knowledgeable, and extremely practical in his suggestions. He listened to our needs and made great suggestions. Overall,it was an excellent experience and I would highly recommend Nicholas.

I was looking at possibly changing internet provider because our internet was spotty even with ethernet. I am an Elite Best Buy member, but hadn’t used the service at home. Matt was able to find me Eero which is working great so far. I did change internet provider, which Matt assured me would work with either provider. The sound bar is loud enough for me to hear the news from the kitchen and through my kids. We did hit a few snags with my Ring, ADT, and Eero only having two ethernet ports. I was able to troubleshoot our Ring with Maycees (Geek squad tech) guidance. I purchased an ethernet switch and had to call ADT to resolve security issue. All in all, I am happy now that everything is working the way it is suppose to, it only took a couple days.

The expert, Mrs. Erica, was assigned to my case by a sale associate named Jerry. He was amazing and helped me get answers to all of my concerns. I had no idea that BestBuy provide customers with EXPERTS! She was very knowledgeable about which refrigerator and washer and dryer would be best for my home and lifestyle. As a first time homebuyer, she was so patient with me with the many questions I had. I would definitely be recommending her to all of my family and friends! I love my new appliances! Thank you Erica!

Fernando has been amazing to work with! He helped us from start to finish choosing a new sound system and basement multi-tv set up. He made the process very easy and having a point person to communicate with made it very smooth. We had a lot of questions he was always great at getting back to us right away.

Sheldon is wonderful, patient and knowledgeable. Has helped us with several rooms in our house and goes above and beyond to make sure everything is correct and is scheduled and completed properly. We pivoted mid-job to switch speakers to sound bars and We are still a work in progress so the photos are not completed work. Waiting on sound bar, speakers, props for sound bars,…Loving the new oled tv in our bedroom, the one in the family room wall unit, the washer dryer, …thank you!!

We were performing a renovation and needed a consult on a recommendation for a television with surround sound system. Mario came out and provided useful and realistic recommendations. He remained in contact throughout the purchasing process and assisted us in resolving a minor issue post-purchase. Mario was very responsive and a pleasure to work with.

Omar is absolutely amazing!!!! He helped me with washer and dryer selections for my new construction home. There was a technology glitch with tripping outlet circuits and compatibility. Omar was able to via text and email get my units exchanged/replaced and delivered. I only visited the store my initial visit and after that Omar and GeekSquad took over! He’s highly communicative and provided options for texting. A+service! Thank you Omar and Best Buy!

We moved to a new place with large spaces for indoor and outdoor, so we needed help with new tv, home theater and some speakers for the backyard. We drove to Best Buy and we were lucky to meet Romeo…Best experience working with a designer who was very helpful and counts with a great team dedicated to support my project(s) from the beginning to the end….Best Decision….high recommended. My Family and I are grateful and very satisfied with the products, service and great customer services a A+.

Dertrick was wonderful to work with! He helped with picking out all our TVs and sound systems. Detrick was professional, polite, and punctual!! Best Buy, you are VERY lucky to have a wonderful employee like Detrick, we loved working with him!! If you need any electronic needs see Derrick

We needed help picking out 4 Kitchenaid appliances that would fit in our kitchen. The expert was very helpful in giving several choices and being available for my numerous questions throughout the order, delivery, and installation. I would definitely recommend having a consultant. It makes the process easier.

When Kyle arrived at my home I was apprehensive. Not sure what will happen. Kyle quickly reassured and made me feel at ease that he could help me. He was right. We were able to find a refrigerator that fit my small spot in my kitchen which is small itself. Kyle was pleasant, and confident which in turn eased my worries. I’m so happy Kyle came to my house and I will call Kyle again if I am in need of his services.

We needed new appliances and Kurt was very helpful in guiding me to the appliances that I truly liked. We are very satisfied with our purchases. We bought a LG Stove, microwave, dishwasher and refrigerator. They look great and are working well!

The crew Professional and Personal … the company communicates Well, in the morning and before they arrive! I’ve had several and they are by far shown expertise and customer service to finish the job that was not able to to be done when the refrigerator was delivered.

Keshawn has been a great Home Expert. We made an appointment in store and he came to our apartment right on time to do all the measurements. We then placed an order of a LG fridge with Keshawn in the store. He also input crucial instructions about our garage height for the Best Buy delivery team. The delivery took place on the date promised and went smoothly. Thank you, Keshawn!

Greg and his assistant were very nice to work with. Greg was very knowledgeable about all the products we were talking about. He called me before my appointment to ask about my needs. He came on time. He didn’t try to sell me something I didn’t want or need. I love my new Samsung OLED tv and the Sonos speakers. They are amazing; especially watching the Formula One Netflix series. I will definitely recommend Greg to my friends who need a consultation. Well done Greg!!

The Geek Squad came out and wall mounted a 65" TV. The team was great, very courteous, professional, and was very attentive to covid protocols. It's great when a team shows up, puts on shoe covers, has good PPE, and completes the install with confidence and professionalism. They also cleaned up and made sure everything was working as expected, they even zip tied the cables to make sure the TV could be moved without seeing the cables and having the cables pulling at the insertion points. I was very impressed and highly recommend using the Geek Squad team for all you in-home Home Theater needs. Thanks!