Customer Ratings & Reviews

We were so impressed with Christopher's professionalism and overall competence. He was quite personable as well. I chose a specific DENON receiver and he said we didn't need all of the features on that particular model. He recommended a lower tier model that was cheaper.

We weren't sure if a larger TV would be too large for our family room. JB, the Sr. Consultant came out while he was also checking out our room size for a new sound system. After we talked and measured we went into the Medford Store and ordered a 77 inch Sony TV that we are very happy with.

Moved to a new home and required appliances to be updated. Ray was very helpful and reassuring throughout the process in what is required to accommodate my home that would suit my situation well along with expediting items when available. Not only that, every installation crew for each appliance has been cooperative and pleasant to communicate with within the process.

Nice to have one point of local contact. The entire process was very smooth. We replaced a combo wall oven/microwave with a wall oven. The combo microwave was burnt out in less than 5 years. Expensive lesson to not buy combo. Put a shelf in and put a better stand alone microwave in.

All my plans - were a success because of Anthony! He came to my home, we went over everything I was considering, he made awesome recommendations (such as instead of paying $200 to Mount a very old tv, put that towards a modern tv and get your mounting covered with the total tech program), he also kept me from putting the wrong size tv on my fire place, and just all sound made life so much easier. This was a great service

After getting the run-around from Lowes, i.e. backorders, installation delays, price, etc., a co-worker referred me to Scott Schnabel in Conroe, TX. In short, Scott made the entire buying/financing/measuring/installation process a breeze. After two short weeks, the appliances are installed, working and look great.

Bought all my appliances for my kitchen remodel at Best Buy. My sales rep Norma was just excellent. She was very knowledgeable and guided me through the entire process of selecting the right appliances. She was extremely helpful all the way to end when I had delivery issues. She was very attentive and even responded to my texts and calls on her days off. I highly recommend Norma for all your appliance needs!

Anton was incredible to work with from start to finish! He was prompt to the appointment and his knowledge and expertise were immediately apparent. The Geek Squad install team including Tim, Drew, and their partners were top tier. Their attention to detail was extremely impressive and very important to me. Everyone involved was amazing.

We had to install our TV above a fireplace. We needed the help of the Geek Squad to do this. Our technician and assistant were efficient and friendly. They took away all our worries of getting a large TV into that space. They also removed all the packaging for recycling. Much appreciated!

I wanted to purchase a soundbar along a new tv and replace my audio receiver. After my in home consultation Doug told me a sound system I had was far superior to a soundbar. I added a couple of speakers and the install turn out great

Best Buy Magnolia always exceeds my expectations. They have helped me with several automation home projects. Their service meets high standards and provides elite quality products. I look forward to the next home project.

Support during audio-video component selection and installation was exceptional. However, the online order process did not allow for coordination of delivery timing. This caused more work for our Bestbuy project manager and installation technician and disruption at the assisted living facility. Very pleased with support and products.

My Rep Conrad gave me some good ideas concerning my home video and sound system which resulted in the purchase of a Kliptsch Speaker System. (2- 820F, 2- 51M, 1-R-34C ) He also gave us a proposal for a mesh wifi system for our property which we are still contemplating. I think it is great help to have someone come to your home and see what you have so as to provide ideas for improvements. This would be harder to do if we were standing in the store. I am very satisfied with the help we were provided

Im excited with my new 65" tv the advisor at best buy was 10 star "yahir" advise into what will fit my home plus the geek squad "alonso" kicked in and did the labor work and did the wall mount for my tv they did an amazing job i really recommend geek squad for future projects ⭐️⭐️⭐️⭐️⭐️

My consultant Blanca was the best when purchasing my LG wash tower she made is so easy and delivery was quick and easy highly recommend the wash tower works wonderfully especially with a newborn and his sensitive skin the sanitize mode is AMAZING!

We were very impressed with the professional and timely consultation we received from Austin. He was able able to come to us and guide us into the best possible tv and soundbar plus coordination of our existing equipment. Thank you Austin. Installation was professional and easy with Jon and Kelly. Great job!

Kristin noland was very professional in addressing my concerns and needs evaluated the right size of flat screen that was just right for my size of wall. Was very happy with the install the 2 Techs were very helpful with everything.

Michael spent a lot of time advising me of the features of one tv over another. Even though I was considering an expensive tv along with a lower price one, he never pushed his opinion one way or another to get a bigger sale. His advice was honest and practical and he helped me tremendously.

We needed help and advice on setting up a new tv on top of our fireplace, the tv specialist Alex was very helpful on selecting the proper tv, tv wall mount, soundbar with tv mount and we even ended up mounting a tv in the master bedroom

Ian was extremely helpful in helping us configure our new TV and sound system. He took the time to listen, and offer several options. There were times when he could have pushed for more expensive options, but he was very honest in recommending the options which best fit our situation. I would highly recommend him to others.