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Customer Ratings & Reviews

Your price for this item is $809.99

Customer reviews

Rating 2 out of 5 stars with 9 reviews

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22%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-9 of 9 reviews
  • Rated 1 out of 5 stars

    Buyer beware

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn't even have it a month and it went out. Its under warranty so they were willing to send a technician out to fix it. Parts needed to be ordered so as of today, its still not fixed! They offered a 200 gift card as a supposedly courtesy when I had over 200 dollars worth of groceries in the freezer when it went out (even have the receipts to prove, along with photos)! If you buy make sure to only keep less than 200 worth of food in the freezer in the event it stops working! Hopefully once the parts are in and its fixed, it will work longer than a month. Probably will never fill it again because I spent over a 1000 for the freezer (extended warranty included) and lost hundreds in food (had just went to sams, grocery store and meat market) - so basically spent money to lose money... might I add during a pandemic!

    No, I would not recommend this to a friend
  • Cons mentioned:
    Control board

    Rated 2 out of 5 stars

    Freezer

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This item broke within 6 months of purchase. Bad control board. Found an appliance repairman who fixed this under warranty.

    No, I would not recommend this to a friend
    • Brand response from FrigidaireSupport
      Posted .

      Hello, Robert. We are truly sorry for any difficulties you have experienced with your freezer. We are glad to hear that a servicer was able to repair your appliance. Should you need us we are available via live chat on our branded web page Monday through Friday between 8:30 am until 8:00 pm EST on our branded page. -Chris Frigidaire

  • Pros mentioned:
    No frost

    Rated 5 out of 5 stars

    Open Box Freezer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The open box freezer that I purchased was perfect for our home. I like that it holds alot of food and I can keep it organized. It stays really cold without ice building up on the sides.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great upright freezer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unit was delivered on schedule. Works great and has a lot of room. Only issue with it is that owning the door causes the unit to roll forward. Would be great if you could lower it down to sit on the floor or maybe lock the wheels

    I would recommend this to a friend
  • Cons mentioned:
    Bad customer service, Broke quickly

    Rated 1 out of 5 stars

    Broke at 6 months, terrible customer service

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Broke after 6 months, spent the next 6 months trying to get it fixed/replaced/refunded with no success. 3 different service techs have come out, and have not been able to fix it. 2 of them said it was garbage and we should get our money back from Frigidaire/electrolux. It has a 1 year warranty. Customer service will not call you back, they will hang up on you, and they will make some hollow promises and not follow through. Do not buy a Frigidaire, they are lemons with terrible customer service from the parent company Electrolux.

    No, I would not recommend this to a friend
    • Brand response from FrigidaireSupport
      Posted .

      We're sorry to hear that your experience with our customer service and brand was less than satisfactory, Clinton. We would like to let you know that we strive to provide the most reliable products and services for our customers and we're not happy that we were unable to deliver those results for you. This isn't the impression we would want to leave you behind and we're here to help. Should you require any further assistance, please don't be hesitant to connect with us via live chat or call us at 1-800-374-4432 Monday-Friday 8:30 am- 8:00 pm EST. - Maria Frigidaire

  • Cons mentioned:
    Reliability

    Rated 1 out of 5 stars

    Do not buy!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Whatever you do, DO NOT BUY THIS FREEZER! I bought this model January 2021, it broke within a month. It was under warranty so Frigidaire sent a technician to fix it. In May it broke again. We’re now in December and it’s broken. It doesn’t cool, the light just blinks, it makes a noise and most of my food got spoiled AGAIN. 3 times within a year.

    No, I would not recommend this to a friend
    • Brand response from FrigidaireSupport
      Posted .

      Hi, Sylvia! Oh no! We are sorry to hear that this has been your experience with your freezer. We would love to see how we can turn things around for you. For further assistance, please feel free to chat with us online or contact us via phone at 800-347-4432 M-F, 8:30 am- 8:00 pm, our team will be happy to assist you further. ~Briana Frigidaire

  • Cons mentioned:
    Reliability

    Rated 1 out of 5 stars

    What happened to Frigidaire?

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the Frigidaire upright freezer 20.2 so not this exact one but the model before. I had the freezer go out twice! The first time it was 90% full of wild game! The other 10% would've been whole farm fresh chickens. The second time was store bought food but still a ton of money. I just found out yesterday BB is replacing the freezer due to not being economical to keep working on it.

    No, I would not recommend this to a friend
    • Brand response from FrigidaireSupport
      Posted .

      We are truly sorry for your recent experiences with the freezer and the service received. We are glad to hear that Best Buy is replacing your freezer. Should you need us, we are available via live chat on our branded web page Monday through Friday between 8:30 am until 8:00 pm EST on our branded page. -Chris Frigidaire

  • Cons mentioned:
    Brand, Reliability

    Rated 1 out of 5 stars

    DO NOT BUY ONE-IT'S A LEMON

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    delivered 7/2020. new motor installed Fall 2022. All food defrosted February 2023. Will not bother paying a repairman to come out to fix it Will have to look into buying a new freezer & it won't be a Frigidaire

    No, I would not recommend this to a friend
    • Brand response from FrigidaireSupport
      Posted .

      Oh, no! We're sorry to hear this, Marm. It is so terrible that you have gone through this. We want you to know that, as a customer, you are significant to us and that we will make every effort to meet your needs. We hope we can still make things right. Please don't hesitate to contact us via phone at 800-374-4432, Mon-Fri, 8:30 a.m.–8:00 p.m. EST. -Ruth Frigidaire

  • Rated 1 out of 5 stars

    Bad service

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They promise gift card and the refuse to give us, i hate the liers

    No, I would not recommend this to a friend
    • Brand response from FrigidaireSupport
      Posted .

      Hello Silvia,

      We understand the unfavorable reviews you have seen regarding our appliances. We do read reviews on our appliances and take every inquiry very seriously and handle each concern on a case-by-case basis. We're sorry to hear you feel this way, we strive to ensure we provide the best experience possible for our consumers. We would adore the chance to see how we can contribute to the resolution of this issue. To discuss this further. Please don't hesitate to connect with us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.

      - Owen Frigidaire