Customer Ratings & Reviews

Didn't even have it a month and it went out. Its under warranty so they were willing to send a technician out to fix it. Parts needed to be ordered so as of today, its still not fixed! They offered a 200 gift card as a supposedly courtesy when I had over 200 dollars worth of groceries in the freezer when it went out (even have the receipts to prove, along with photos)! If you buy make sure to only keep less than 200 worth of food in the freezer in the event it stops working! Hopefully once the parts are in and its fixed, it will work longer than a month. Probably will never fill it again because I spent over a 1000 for the freezer (extended warranty included) and lost hundreds in food (had just went to sams, grocery store and meat market) - so basically spent money to lose money... might I add during a pandemic!

This item broke within 6 months of purchase. Bad control board. Found an appliance repairman who fixed this under warranty.

Unit was delivered on schedule. Works great and has a lot of room. Only issue with it is that owning the door causes the unit to roll forward. Would be great if you could lower it down to sit on the floor or maybe lock the wheels

The open box freezer that I purchased was perfect for our home. I like that it holds alot of food and I can keep it organized. It stays really cold without ice building up on the sides.

I bought this when our previous freezer died during the pandemic. We have had trouble on and off since buying it. Recently it has stopped cooling. Geek Squad has been out too many times to count. They have replaced both fans, the defrost heating element, and the seal. Each time it works for a little while and then it stops cooling. Geek Squad has refused to replace it and is now sending out a Frigidaire repair person. I have lost a freezer full of food and spent hundreds of $ buying dry ice to keep things frozen between repairs. I have been a loyal Best Buy customer for years, but at this point I won't buy so much as an extension cord from them. I recommend you shop somewhere else!!!!

Whatever you do, DO NOT BUY THIS FREEZER! I bought this model January 2021, it broke within a month. It was under warranty so Frigidaire sent a technician to fix it. In May it broke again. We’re now in December and it’s broken. It doesn’t cool, the light just blinks, it makes a noise and most of my food got spoiled AGAIN. 3 times within a year.

delivered 7/2020. new motor installed Fall 2022. All food defrosted February 2023. Will not bother paying a repairman to come out to fix it Will have to look into buying a new freezer & it won't be a Frigidaire

Broke after 6 months, spent the next 6 months trying to get it fixed/replaced/refunded with no success. 3 different service techs have come out, and have not been able to fix it. 2 of them said it was garbage and we should get our money back from Frigidaire/electrolux. It has a 1 year warranty. Customer service will not call you back, they will hang up on you, and they will make some hollow promises and not follow through. Do not buy a Frigidaire, they are lemons with terrible customer service from the parent company Electrolux.

I bought the Frigidaire upright freezer 20.2 so not this exact one but the model before. I had the freezer go out twice! The first time it was 90% full of wild game! The other 10% would've been whole farm fresh chickens. The second time was store bought food but still a ton of money. I just found out yesterday BB is replacing the freezer due to not being economical to keep working on it.

Compressor failed 3 months after the 3 year extended warranty expired.

They promise gift card and the refuse to give us, i hate the liers