Customer Ratings & Reviews

This review is about Best Buy, not Frigidaire. I am a landlord, I own multiple houses, I have bought DOZENS of major appliances from BB over the years. NEVER AGAIN!! I bought this oven & scheduled the installation. BestBuy never showed up, did not even call or notify me, just a no-show. When I called, they said they do not do gas appliance installs. So I scheduled the installation with my boiler plumber, they just delivered it. I told BB it would be a few days til the install could happen, and I specifically asked them if they'd make an exception in their return policy (normally a mere 14 days) since this whole mess had been their fault in the first place. It took a 2+ hour phone call, but they finally agreed to do a 30-day return on this oven. So when this oven proved faulty just 3 weeks after delivery--there was an explosion and strong smell of gas--I called Best Buy to return it ... and they refused. They said they have a strict 14-day return policy. I reminded them that it was BB who stood me up on the install, and then they'd promised me an extended return window. The phone convo was recorded, I told them the exact date & time of the call for them to listen to the call & see I'd been lied to. No beans. They won't listen to the phone conversation & take back the faulty stove. Never mind that I've spent over $30,000 in appliances with them recently, BestBuy has zero concept of customer service. NEVER EVER AGAIN!!

Very functional and beautiful stove. The extra burner is a plus!

Very nice gas stove. Works very well and easy to clean

I love this stove. It is perfect for me in my new smaller home. It is not self cleaning and has no special air fry capabilities, but I love the way the variety of burners and the large oven.

Great stove. The plug sent with the installation was a bit too short.

This item met my expectations I'm happy with my decision.

Easy to use. Works well and easy to clean. A must buy.

Range is very nice especially the quick boil feature. I’ve works great however the broiler doesn’t seem to get hot enough for browning.

Very efficient - wonderful look! And fitting in the needed spot perfectly.

Great buy. I bought this for my moms birthday as a gift and she absolutely loves it!

Excellent product quality product. We love to use it

We are very happy with best buy services. We are definitely going to be stay with this company forward to other people

Wish I knew about your outlet place long ago. Thanks

Very nice I would recommend it to everyone the service is excellent

Replaced an older range that only had the stove working, so having the oven back is amazing. The oven heats up amazingly fast and has an electric broiler, which we weren't sure about, but works really well. Vary happy with purchase.

Great stove with high quality burners. I did the LPG conversion and things are going geat.

great stove, we run a property management company and we only purchase Frigidaire because they stand up to the abuse and parts are available!

Excellent price and material good quality and great service

Great range at a great price! Thank you Best Buy for such a great sale.

I cannot overstate how dangerous this range turned out to be. I purchased the Frigidaire 5.1 Cu. Ft. Freestanding Gas Range and had to return it twice for the exact same issue: the oven emits a strong, unmistakable smell of gas the moment it’s turned on. The stovetop burners worked normally and produced no odor, but the oven was an entirely different story. Each time I tried preheating, the smell of gas filled my kitchen within minutes. Turning the oven off made the smell disappear, turn it on again, and the odor immediately returned. Two units. Same hazard. That tells me this isn’t an isolated defect, but a serious issue with the product design or quality control. No appliance is worth putting your household at risk.