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Customer reviews

Rating 3 out of 5 stars with 129 reviews

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Rating by feature

  • Service

    Rating 3.1 out of 5 stars

  • Professionalism

    Rating 3.3 out of 5 stars

  • Expertise

    Rating 3.3 out of 5 stars

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57%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 6 Showing 101-120 of 129 reviews
  • Rated 5 out of 5 stars

    Gas Dryer Concersion to Propane

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent customer service and quality work installing a conversion kit adapting a gas dryer to propane.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Terrible service, had to hire outside plumber

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One problem after another, finally canceled Best Buy’s team and hired a outside plumber. The worst service experience I have ever had I would like someone from Best Buy to contact me

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      We appreciate your feedback. It's always frustrating when an appointment is not up to standards. It is important that we receive feedback from our customers to help ensure that we can grow and improve our services in the future. We would like to hear more about what happened and see if there is anything we can do to help. If this is something you would be willing to do, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.

  • Rated 5 out of 5 stars

    Great Service!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only BestBuy provided the option to convert gas dryer to LP; none of the other big chain stores (i.e. Lowe’s, HomeDepot) has it thus we bought our new dryer from BestBuy. Great Service!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exceptional Service, on time neat and clean. Left everything as it was found.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Dryer very nice

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Finally got my dryer hooked up after my third one I have got very good dryer I had to convert it to propane

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installer was very professional. Pointed out error made by previous installer which he corrected..Used the geek squad protection package saved us $$$.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Dryer installation

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very helpful! Did a great job on installation and would definitely use again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GOOD

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good service technicians Must be at least 50 characters. (16 remaining)

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy tech hooked up my propane dryer with this kit.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Worst Buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Buying this from Best Buy has been the Very Worst Buy

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    A job well done

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers from Best Buy were courteous and professional. My wife exclaimed "I'm so glad we went this route" upon completion of the installation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Dryer Installation

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installation went very smoothly. They were professional and efficient. Thanks!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Ms

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Waited 8 hours for confirmed appointment. No call . No show

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Would install again

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Impressed with speed and quality of this installation! Nice work! Clean and Courteous!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for the product. Though it took the awhile to hook it up. Nevertheless, it was successful. Would recommend to friends.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A must have product and service to have if you are not familiar with connecting a gas product

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Much Better than the old Install I had. Great and quick, done and done.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Owner

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Isn't scheduled to deliver until June. Isn't scheduled to deliver until June.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Dryer installation

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Kyle and KJ were really professional definitely recommended, really good job!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Nightmare installation

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Appt was set no one showed up. Hard to get a hold of the manager on the phone.

    No, I would not recommend this to a friend
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