Customer Ratings & Reviews

The young man who delivered the gas range was very efficient and knowledgeable in terms of the installation process. He was thoughtful and gave very good explanations as to the process.

This was one of the best appliance purchases I've ever made. Aesthetically the range is very pleasing and friends assume I paid a small fortune. Easy to clean and heat performs perfectly for top cooking on burners and in oven. Highly recommend!

Great job. Courteous and informative. Installation was quick. No me last behind.

We received awesome service from Best Buy and their installers! They kept me up-to-date on when my delivery was coming. They got it set up less than 30 minutes, tested the gas line, gave me a tutorial and answered my many questions. They are awesome!

Awesome performance they were very polite and fast

it is okay, unfortunatley when I turn on oven I smell gas sometimes. Had tech come out because oven did not seem to be burning evenly. Had tech check this also when he came out said it was fine??"

Final attempt that bestbuy arranged was very acceptable. The special installation team did an excellent job for propane on our stove range. Bestbuy didn't use the correct appliance on the order, they ordered an install of a dryer not stove range

The crew that came to install our new range were able to come a lot earlier in the day and installed fast and neat.

They were courteous and unbelievably fast with the installation of our Oven and Dishwasher!

My gas line was bad they have to go and come back to get it set up so they come back and set it up nice and clean

Great for my family, perfect for multi cooking. Easy to use

The first up and I ordered came damaged from the factory. I was disappointed because it took so long to have it delivered and installed because of Covid. They showed me how it came in the box and another model was ordered. When a second oven came It was installed and looked fabulous in my kitchen. Unfortunately the pilot was not lighting properly and I had to again order a new oven. Bob from operations was fabulous taking care of the issues. The third oven performs as good as it looks. It was worth the wait! If Bob the operations manager from Harrisburg Pennsylvania was not available to take me through the landmines I would’ve no longer been a Best Buy customer. Thank you Bob!

Range installed without issues. Worth the time and cost

MY REVIEW IS FOR OSCAR ONLY, not for BB customer service in or the company and the 1st install date. I had two teams with two different install appointments. Up until the time my 2nd appt came, I was planning to return my range. The 2nd team was amazing. Oscar is FABULOUS. I filed two complaints about service, not Oscars, but the 1st and the 3rd party company and BBs response, and not a single response from BB. Oscar is who shouldve been sent the 1st time. He knows not only his job, but how to treat a customer. Oscar shouldnt be working for that shady install company. He is better than that

The two gentlemen that made the delivery were great. Very professional, friendly, quick and neat. They removed my old stove and was very careful during the whole process.

It only took 10 minutes to install. I liked that the delivery guys are trained to install your appliance without having to call in a second party plumber to connect it wich most places I did my homework with had. They deliver the next day but you’d wait 2 weeks before their plumber could come connect it. I didn’t like I had to pay to recycle my old one after I spent all that money on a new one, recycling should have been free.

I purchased a Whirlpool stove from Best Buy, delivery was great. They took my old stove and connected the new stove which was seamless. The product works fine, although the flame is a little high, no slow simmer. We learn to live with some things considering the value and warranty. Luv Best Buy, not to many stores around.

Happy w the product enjoying my new stove hoping to use for long time

perfect installation, they set up everything perfect and the stove works fine, we had a gas leak but all they had to do was tighten the gasket and now everything is fine

We purchase a new 30" free-standing gas range and had already removed the old range. A team of two Geek Squad members brought in the new range, but they were not able to connect the new stove to the existing gas connection. The connection did not seem to fit well, so they made the decision that it was best if we had a plumber come check things out to avoid any problems, which we did. They were very pleasant, thoughtful, and professional, which we greatly appreciate.