Customer Ratings & Reviews
- Model:
- GCST11N1WSS
- SKU:
- 10187321
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Cook Settings
Rating 4.6 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
Microwave
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great deal on microwave still running strong love the stainless steel
I would recommend this to a friendGreat product.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great price. Microwave cooks amazingly. Fast shipping.
I would recommend this to a friendNice microwave!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice microwave. So many functions, I have not explored them all yet!
I would recommend this to a friendNice product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product. Good Price. Heats food evenly and precise
I would recommend this to a friendGood microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great microwave. I love the quick shortcut buttons
I would recommend this to a friendPoor build quality, defective door latch
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I will be returning this microwave. It has several defects due to poor build quality. Most notably, the door becomes jammed constantly. It seems to have some sort of locking mechanism that gets stuck and must be pride open after each use. There is no way that this microwave will make it past the warranty., So I am returning it immediately while the return window is open with Best Buy. It also does not let you easily select more than six minutes for a cook time.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We are sorry to hear you've had these issues with the door latch. This is not what we expect to hear, and we will share this with our teams. In regard to the Express Cook Features, this model has 1-6 minutes listed. If you want to cook for 7 minutes you and either press the Time Cook and enter 700 for 7 minutes and then press start or you can select the Express Cook 6 and then press add 30 seconds twice. It is our hope this model has been exchanged for you and your new microwave is working well.
Love microwave
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the microwave it works really well. I’m very satisfied thank you so much.
I would recommend this to a friendBest Buy is the gold standard in service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent service by Best Buy. Product is as described.
I would recommend this to a friendGood product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not much to say it’s just a microwave but I like the children lock
I would recommend this to a friendMicrowave
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to use. Does the job, some nice features. Stainless steel is good
I would recommend this to a friendBrand response from GE Answers
Posted .We appreciate you choosing GE Appliances and are glad to hear the microwave is easy to use and performing well for your needs. Thanks for sharing your feedback! Lauren@GEAppliances
GE microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.works well, good child safety door protection unlock.
I would recommend this to a friendShort Circuiting
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After a year, it started short circuiting. Terrible.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Please reach out to us (GE Appliances) via private message on Facebook, X, or Instagram so that we may learn more about your situation. Make sure to include your full serial and model numbers, any service confirmation or case numbers you have, along with a copy of this review.
disappointed not just in the microwave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.stopped working after not even less than two months. tried returning it at the store (looked up if it was possible to return online purchases instore and it is) but the worker was down right rude and told me that they won't accept it even when the same microwave was on display? like just say you didn't want to do your job but don't waste my time like that.... i won't be buying in best buy for a while. really disappointed in their customer service. if you're thinking about making an online purchase and wanna make a return instore, don't waste your time, you'll probably end up in the same situation as me.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We understand any issue with your microwave must be difficult to deal with, and we apologize for the trouble you've had. Regarding your experience with Best Buy, if you'd like to share your feedback with them, their customer service can be reached at 1 (888) 237-8289. If the unit isn't coming on at all, we recommend disconnecting the microwave from power for a couple of minutes before reconnecting; this resets the components and can often resolve an issue. Troubleshooting tips are available on page 14 of the manual; that can be viewed on our GE Appliances website when you look up the model number and go to the product's page. If you aren't able to solve your situation with troubleshooting, information on taking advantage of the warranty is available on page 15. You can also send us a private message over our GE Appliances social media (such as Instagram or Facebook) with a copy of this review, your model/serial numbers and contact information. We can certainly look into your situation further. -Sarah@GEAppliances
Making loud sounds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not happy with the product, it making loud clinking sound while in use. Seems the motor which is spinning the plate is having some issue. I'll return this product.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We are happy to provide guidance with this microwave. The clinking sound that you are experiencing is considered a normal operating sound, and we advise taking advantage of your limited warranty. Your warranty details are located at the end of your Owner's Manual. You can view the Owner's Manual by clicking the ‘From the Manufacturer’ tab and scrolling all the way down on the page, you will see a link that says Use and Care Manual.
Keeps turning off by itself
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Mine keeps turning off randomly. Ichecked my outlet or my circuit breakers it was not the problem. it was just a microwave problem.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We would like to assist you with this microwave and gather some additional information from you. Please send us a private message via Facebook, Instagram, or X with your contact information, complete model/serial numbers, and a copy of this review so that we can review the information and get back with you quickly.
disappointing countertop microwave.
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Microwave is very noisy while cooking food. Very loud humming sounds. Glass window in the front steams up inside, making it impossible to see food in the oven.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We appreciate you taking the time to leave us your feedback and are sorry to hear that your unit is louder than expected. We would like to provide some guidance and suggest reviewing your use and care manual (page 14) on the website to make sure the noise you’re hearing is a normal sound coming from your unit. If you find that your unit is making noise that’s not normal then please review the warranty details in your manual (page15) on the website as well. Dianna@GE Appliances
Just okay
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It does not cook as fast as other microwaves I have used.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Thanks for sharing your feedback, that we'll be sure to pass along to the appropriate team. We appreciate you for being part of the GE Appliances family. -Don@GEAppliances
i dont see a need to lock the door. lol
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not of a fan of this model. It automatically locks the door.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We appreciate you taking the time to leave a review! This new feature is a requirement for all new microwaves. Don't worry, you can disable the lock. Information on how to do so for this model can be found on page 10 in your Use and care manual. If you have any additional questions, we're here. -Arnesha@GEAppliances.
poor company support
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.very disappointed that my reward points were not used for this purchase. we spent a hour in the store and were told that my points would be used. i just received the bill. no points used or even posted on my account. poor company support.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We are sorry to hear your experience with your microwaves purchase. We recommend contacting the Best Buy team directly at 888-237-8289.
Microwave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Hate the fact that you need to press lock to be able to remove the food ! Also makes a lot of noise when in use !
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Thanks for reaching out to us. You can disable the Child Resistant Door Operation if you should chose to do so. 1. Press and hold the “7” key for 3-5 seconds or until you hear a beep. Release.
2. Press the “9” key. Release. 3. Press the “0” key. Release. There will be two shorts beeps and the display will flash "UnLo" to confirm the default condition has been updated successfully. You will no longer need to press Clear/Off to open the door at the end of a cooking cycle. -Vikki@GEAppliances
