Customer Ratings & Reviews
- Model:
- JES1460DSWW
- SKU:
- 3181006
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Cook Settings
Rating 4.6 out of 5 stars
- Quality
Rating 4.1 out of 5 stars
Customers are saying
Customers are delighted by the compact size and ease of use of this countertop microwave, frequently praising its simple controls and even heating capabilities. Many appreciate the affordable price point and stylish color options. However, some users have reported concerns regarding the microwave's long-term reliability and issues with the door.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Ease of use
GE MICROWAVE
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i am happy with ease of operation this microwave..it fits our space and purpose
I would recommend this to a friend - Pros mentioned:Ease of use
Best microwave around
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this microwave. Even my daughter knows how to use it. User friendly
I would recommend this to a friend Microwave defective
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We got the microwave delivered and it is defective. Makes a huge racket when it is running. Something is wrong , maybe motor. Tried to call BB but never had any one answer phone to describe our issues. Can't take it back. We disputed the charges on our card and will not pay for this.
No, I would not recommend this to a friend- Cons mentioned:Reliability
Broke before a year old
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This microwave broke down at less than a year old. So disappointed.
No, I would not recommend this to a friend - Pros mentioned:Ease of use
GE - 1.4 Cu. Ft. Mid-Size Microwave - Black
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.GE - 1.4 Cu. Ft. Mid-Size Microwave - Black Good Item easy to use highly recommend
I would recommend this to a friend - Pros mentioned:Ease of use
Great microwave for home or office use!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to use, sleek look, great price & quality, very happy with this microwave!
I would recommend this to a friend Died in less than 6 months.
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It worked for less than 6 months, then died. There was no warning, and no symptoms, except it completely stopped heating. The power is on, the lights are working, it spins around, and makes the usual humming sound, but it does not heat at all. Will be asking GE to honor warranty.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi there, Fred - Thanks for taking the time to write a review. We hate to hear that your microwave is no longer working as this isn't something we would expect to happen. Please make use of the warranty by scheduling service. You can schedule an appointment by calling 1-800-432-2737. Also, feel free to send us a message on social media or at the "Contact Us" link on our website. In your message please include your name, email, phone number, address, model/serial numbers, and a copy of your review. Thanks again for the feedback, we truly appreciate it! -Mikayla@GEA
- Cons mentioned:Reliability
Junk
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.First one died within months of purchase. Second one died too. Junk product.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi there, we couldn't be more sorry to hear that both your microwaves died. We would never expect this for our consumers so we can only begin to imagine how aggravating this has been for you. We'll be sure to take note of this and we want to thank you for bringing this to our attention. We're wishing you the best moving forward and hope that you can find it in yourself to give us another chance. - Guy@GEA
Straight out of the box this unit was broken.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Right out of the box this microwave was defective. The cooling fan did not function so after running 4 1/2 minutes the oven would overheat and shut down. We exchanged it for an identical unit at another store and it was also defective with the same problem. Both had a manufacturing date of May 2020. At least returning it was hassle free.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello northmen, thank you for your review. We are very sorry that your microwave's fan stopped performing properly, causing the unit to fail. Our appliances are built to last and this is not something we would expect to hear. Please know that we value your business and apologize for any unexpected inconvenience this may have caused. We sincerely hope to have a chance to earn back your trust and business in the future. -Chris@GEA
- Cons mentioned:Smell
Generate a Bad Small after a Month
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This microwave would have been a very good product if it wasn't defected and generating a bad burning smell only after being used for a little over a month. Luckily, we received a better replacement from GE customer services later, so this is a two-star rating instead of just one star.
No, I would not recommend this to a friend Nice microwave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good little microwave that fit perfectly in the wall recess in our kitchen, would’ve liked a slightly bigger one but were limited in size options.
I would recommend this to a friendWorking ok so far.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.First one lasted about 2 months. 2nd one going on 3 months so far. Reimbursed by age for after I replaced it. Kind of a hassle though to go through their hoops.
I would recommend this to a friend- Cons mentioned:Reliability
Lasted six months
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tried to use it yesterday morning. Kept flashing PF. Tried all the fixes. Didn't work.
No, I would not recommend this to a friend CD Review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Process went well, I highly recommend purchasing the extended warrant feature offered by Best Buy
I would recommend this to a friendELECTRICAL ISSUE - return for credit
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Last month, this new unit replaced the 1 year-old unit that had electrical problems (same model) under warranty. Same models, same electrical problems, different lot codes. Also, warranty issue took 6 months.
No, I would not recommend this to a friendOnly lasted 3-1/2 weeks
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Microwave was GREAT for 3-1/2 weeks. Then returned it to the store since I had ordered it online and just happened to be 31 days after receiving it so they won't replace it and I have to send it back to GE. Bad product and HORRIBLE store practices.
No, I would not recommend this to a friendDied after two months
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Seemed to work OK, but after two months stopped working completely. It is under the 1-year factory warranty, so we called GE and made an appointment for service; first available appointment was a week away. I assume they will repair or replace it, but this is disappointing.
No, I would not recommend this to a friendWould not recommend
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had for 2yrs and started cutting off while heating the timer would keep going. I would open the door let the steam out then the light would cut back on and work for another minute and then the same thing would happen until it just stopped working all together.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello, thank you for your review. We are sincerely sorry that your microwave stopped operating properly. We understand how that would be frustrating and would love to look into this further as this is not the ownership experience we strive for. If you haven't done so already, we recommend you schedule service with us by calling 1-800-GECares (1-800-432-2737) Monday – Friday: 7 a.m. – 10 p.m. ET or Saturday – Sunday: 8 a.m. – 6 p.m. ET or by visiting the "Schedule Service" link under the "Owner Support" tab on our website. -Chris@GEA
- Cons mentioned:Smell
Terrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT BUY A GE MICROWAVE or any of their appliances. They are the worst!! I returned 4 microwaves within 2 years. The first 2 started to smell like burning plastic and the third just stopped working after one month. The fourth one I switched to the more expensive black model and that one began to stop while heating food. It would start then stop. Fortunately, I purchased the Geek Squad Protection plan and was able to exchange easily each time. What I didn’t realize is that I could buy any product with the warranty. This time I purchased a Panasonic. I will NEVER buy GE again, and neither should you!
No, I would not recommend this to a friend Do not buy this
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this microwave in June, by Sept it smelt like burning wires. I went through the laborious process with GE and decided to buy the same one again (how could it happen again). Bought this one is Oct by Dec it was smelling like burning again. Do not buy this and GE has a horrible warranty process the forces you to buy another crappy GE product. I am disgusted with GE to be honest. I won't buy another one.
No, I would not recommend this to a friend