Customer Ratings & Reviews
- Model:
- JES1657SMSS
- SKU:
- 6237753
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Cook Settings
Rating 4.6 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
Customers are saying
Customers admire the 1.6 Cu. Ft. Countertop Microwave's size, ease of use, and heating speed. Many appreciate its good value and quiet operation, along with the overall performance. However, some users experienced issues with the turntable's smooth rotation and the door's functionality. A few also noted minor inconveniences with the timer.
This summary was generated by AI based on customer reviews.
Door opener doesn’t always open the door
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Since the opener for door doesn’t always open the door it’s not ideal. Have tried pushing from all positions, side and middle , it just seems to be awkward.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello Benny, thank you for your review. We are sincerely sorry you have not been pleased with the craftsmanship of your microwave's door button. We truly understand how that would be frustrating. Please know that this is not the ownership experience we strive for. We have passed your comments along to our microwave design and development team for future improvements. -Chris@GEA
works well and has a child lock out on the control
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.works well and has a child lock out on the control
I would recommend this to a friendHorrible
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I do not recommend this or buying it from Best Buy. Within the first two weeks, the plastic is bubbling and it looks horrible. I tried to return it and was told that I couldn’t return because it was the 16th day. I tried to explain it’s defective and it didn’t matter. Now I’m stuck with this cheap looking microwave that was not cheap. On top on that, every time I heat up my latte it explodes inside getting everywhere and doesn’t actually make it hot.
No, I would not recommend this to a friendPowerful
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works well very pretty easy to clean i Easy to use
I would recommend this to a friendexcellent microwave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.excellent microwave nice color very thrifty light.
I would recommend this to a friendGood price and quality balance
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Is a good product in overall. I just found out it make a strange sound some times when I use it, but nothing annoying.
I would recommend this to a friendBrand response from GE Answers
Posted .Hello there - We're so glad that your microwave is working well and that, overall, you are satisfied with it! This is wonderful to hear. We do apologize that it makes a strange sound sometimes while operating. This would be discouraging, but know that a dull thumping sound while the oven is operating is normal. We recommend checking out an article on our website titled, "Microwave - Arcing or Making Sounds" to find the root cause of the noise you're hearing and rule out any potential issues. We hope this helps! Connect with us if you have any questions or concerns. Best, Kelsey@GEA
Broken at 3 weeks past 1 year warranty
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When you open the door, the microwave dish starts turning and it sounds like it's on. Google search suggests that an interlock safety switch has failed and this behavior indicates the failure. Of course it happens one week after warranty. I will not likely buy a GE microwave to replace.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Thank you for leaving an review. We're sorry to hear about the issues you've experienced with your microwave. If you still have it, please send us a private message on Facebook, Instagram or X. When doing so, provide your model/serial number, a copy of this review, email and phone number. -Arnesha@GEAppliances.
- Pros mentioned:Ease of use
Reliable Microwave
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is easy to use and very reliable. Worth the price and much better than our old microwave.
I would recommend this to a friend Already Broken
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this product a couple of months ago, and have been using it with no issues until about a week ago. It made a strange noise then turned off. After that, it no longer heats anything up. It turns on, and the plate spins but no longer heats. I attempted to contact an assistant with GE - I made an appointment for help as I was still in the warranty but they canceled my appointment, so I made another one and they canceled again. Been living with this for almost two weeks now and it is just incredibly disappointing and frustrating.
No, I would not recommend this to a friend- Pros mentioned:Price
Good price microwave, bad button designs
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The price is good for this size of microwave but the buttons are extremely difficult to press!
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello Idlezork - Thank you for taking the time to write a review on your microwave. We appreciate your suggestions for improvement with the design, and we apologize for any inconvenience. It is always a pleasure to receive customer feedback so we can improve our products. Please let us know if you have any more questions. - John@GEAppliances
- Pros mentioned:Size
Micro Ready
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I downsized from a much larger unit. This works well and i can use space for other items.
I would recommend this to a friend Small but gets the job done
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Seems like it doesn’t have that much power; a bit smaller than what I expected; functional though, does the job
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello- We appreciate your purchase and are happy to hear your new microwave is getting the job done. We are sorry that it isn't as large as you expected. We recommend checking the power level and making sure it is still set on 10. You can view this in the manual on page 8. https://files.bbystatic.com/HObLlvG%2Fxjt5Gu5EeYEfaA%3D%3D/a2135b81-abb0-43c7-8a88-e08fb044d4ff.pdf If you have any questions in the future, please let us know. We are always happy to help! Joyce@GEA
- Cons mentioned:Turntable
Beware
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty good microwave for the 3 months. Now the turn table motor/bearings are making all sorts of noises. Grinding, popping, skipping. If I put something underneath the microwave to put pressure on the unit it seems to go away. I now have to do the warranty process.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi there, thanks for taking the time to write a review for your microwave. We're sorry to hear about the noises that you heard coming from your unit, we can understand how that would be frustrating. We're happy to hear that you're taking advantage of your warranty for this issue. If you have questions or concerns, feel free to send us an email or reach out to us via social media. All the best. -Michael@GEA
Loud microwave!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The microwave makes a lot of noise at the beginning. Very loud.
No, I would not recommend this to a friendAwful Awful Awful
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not, I repeat do not buy this microwave. It is absolutely awful. If you needed to microwave anything for 3+ minutes it would just turn off right before sounding like it was going to blow up. The last time it just turned off, it stopped heating entirely. I have not even had it 3 months and it is a brick. I contacted GE for a service, they canceled my appointment and left a voicemail saying they have determined this product isn't worth service appointments.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi - We are so sorry to hear about the difficulty you have had with your microwave. We understand and apologize for your disappointment and inconvenience. We also apologize for any confusion regarding your warranty coverage. Please review Page 15 of the owner's manual for the details of your one year warranty -- https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-40785.PDF -- . Also to clarify, this model is a counter top unit and is not designed to be built-in or enclosed in cabinetry. This style model requires 3" clearance on the top and both sides as well as 1" clearance in the rear to ensure the microwave gets proper air circulation. Kind Regards, Vikki@GEA
Microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was a gift. So far the microwave is working fine.
I would recommend this to a friendJUNK - AVOID!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought on August 16, 2023. Today, November 1, 2024 - 15 months from purchase! - it started turning on by itself when the door is closed. Discovered that this is a VERY COMMON issue with this microwave. $200 wasted. Never buying from Best Buy OR GE again.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We recommend checking out the article titled “Microwave - Starting On Its Own” on our GE Appliances website for some troubleshooting help. -- Please also reach out to us (GE Appliances) via private message on Facebook, X, or Instagram so that we may learn more about your situation. Make sure to include your full serial and model numbers, any service confirmation or case numbers you have, along with a copy of this review.
- Pros mentioned:Size
Great Microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This really fit the bill. The size is perfect for the space and it works great.
I would recommend this to a friend PF CODE RIGHT OUT THE BOX!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Upon taking it out the box and noticing some dents above the display timer. After unboxing (one of the stickers was also covering a hole in the plastic on the left side of the display) and plugging it in immediately showed a code now at first I didn't know what that meant so I googled it like anything else and come to find out less than 2 minutes on my counter I got to get upset cause this microwave just replaced the other microwave that broke and it itself is broken nonetheless the fact that FedEx delivered it. Buyers beware and stay away from this product. (PICS WONT LOAD)
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello and thank you for choosing GEA. We are happy to hear from you and apologize for the trouble you experienced. It is not uncommon for a PF error code to show when first plugging the microwave in or directly after a power outage. This code can easily be cleared by pressing the Clear button. We hope this helps. Keep in touch! - John@GEA
- Pros mentioned:Size
Malfunctioned within a week.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The size of this microwave is nice. However, within a week the fan started making a loud, grating noise. When not making that noise, steam quickly built up inside the microwave, indicating the fan isn't working. It reset itself after shutting down, but does not work properly. GE warranty service has been unimpressive so far.
No, I would not recommend this to a friend