Customer Ratings & Reviews

Purchased in 2017 with Geek Squad coverage, 1 year later (2018) it died. They spent over $400 in parts to fix it, died again in 2019 they spent another $541 to try to fix it but even after all that it was so bad they decided it wasn't worth it anymore and offered me a a replacement. Not sure how this will work out, lost my 5 year Geek Squad coverage and not sure if I will need to pay anything for the new one.

Ordered 2/18/2023 and today, 10/28/2024, it no longer works. Unfortunately, I didn't get the warranty. I would not purchase this again.

It was dented in one side when we received it. I called Best Buy immediately and they did absolutely nothing except direct me to call a number that no one answered.

Received this as a Christmas gift last year. It has been tripping the breaker for a few days. Changed the breaker and still tripping it. It happened every time we opened the door. Tonight it gave a little electrical light show with smoke and that finished it off. We have used it less than a year.

Ver disapointed. Lasted just over a year and a couple weeks. Microwave had minimal use. Runs, but stopped heating. Need to purchase a new unit.

I bought this microwave along with slide in stove 18 months ago & now it doesn't have any power at all. Mainpanel cricuit breaker tripped and after I turned it on there is no power to microwave . Ge customer service said 99$ for technican to come & check, plus parts and labor. What a ripoff.. No more buying of GE products. This the worst product I have ever bought.

Spent 3 hours installing to plug it in and have the turn table not work. Called, and they told me that I could disconnect everything and ship it back.....

Has broken 4 times in the 5 years of ownership (generally door sensor issues). Going to go with a different model and manufacturer for the next one.

Like so many others, ours, manufactured Jan 2016, started in July 2019 to trip the circuit breaker every single time it powers up to cook. Clock and timer work, just won’t cook without blowing the circuit. Other appliances plugged into that breaker work fine. Costs more to repair than its price. AVOID THIS MICROWAVE.

We got this microwave the first week in June of 2018. It stopped working the first week in September of 2019. GE would do nothing for us because the warranty is only for one year. A microwave should last for more than 15 months. We will never buy another GE.

Very annoying auto fan on every time we use microwave. This was not existed on previous two GE over the counter top model. Thinking of replacing with another brand.

I am giving this a bad review because I have owned it for about 18 month and the handle has deteriorated due to a poor design. The "stainless" looking handle is covered in a plastic wrap, basically a silver sticker. The color has worn off and the sticker has wrinkled. It looks terrible and they do NOT sell a replacement handle for this model.

Purchased Sept 2019, died - flashing on and off - the light inside, panel, everything - and smelled like electrical fire by Jan. 2023. Less than 4 years of usage for $200+

Died in 4 years. I fixed it and now its dead again. Not worth fixing this time. Seems like everything you buy today is pre-junk.

After a year and 3 months, the handle has broken off from the door. I would not recommend this product. Very bad quality

White inside is a plus, but Very short lived, just past the 1yr warranty

Lasted 6 years with minimal use. I Purchased this for my rental property. My Tennant worked out of town during the week and barely used this product on the weekends.

This model lasted three years and blew a fuse. I replaced the internal fuse for $12. Apparently, this is very common in this model. I replaced the fuse and it lasted 30 seconds and blew again. Any appliance should last more than three years.

Looks nice, performs well, but it did not last long, failing after 4 1/2 years.

Only lasted three years and started shooting sparkes every time you tried to use it. Replaced with an LG we will see how it holds up