Customer Ratings & Reviews
- Model:
- JVM3160RFSS
- SKU:
- 1624532
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Cook Settings
Rating 4.6 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
Customers are saying
Customers are pleased with the ease of use, performance, and reasonable price of the 1.6 Cu. Ft. Over-the-Range Microwave. Many find the size ideal and appreciate the straightforward installation process. However, some customers have expressed concerns regarding scratches on the door and difficulty reading the control panel. Additionally, a few users have noted issues with the visibility of the display and the lack of illumination on the keypad.
This summary was generated by AI based on customer reviews.
Damaged goods
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Item damaged when picked up. the box was noticeable mishandled. Item was sold to me without inspection by the syore
I would recommend this to a friendBrand response from GE Answers
Posted .We are sorry to hear your microwave was damaged. It is our hope that you've reached out to Best Buy directly and gotten this exchanged. They can be reached by calling 1-800-433-5887.
- Pros mentioned:Overall performance
Microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product. Service and installation were great.
I would recommend this to a friend Worked for about three weeks
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This microwave worked for about three weeks and then shorted out and doesn't work at all. It started beeping randomly at like 5 a.m. one day, and the flashing message was 'keypad short,' which I assume means that the touch-screen needs to be replaced. We cannot even set the clock on it now. I have never had an over-the-range microwave, so I didn't know that the panel should have been backlit, but that never worked, which indicates to me that there was an electrical problem from the minute it was installed. So I have brand new appliances and now need to spend money on a different microwave and time to install it. Hopefully the stainless will match. NOT happy!
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi - We are deeply sorry to hear about the difficulty you are having with your microwave. This is not the owner experience we want for you or expect to hear. We understand your disappointment and apologize for your inconvenience. To clarify, your microwave does not offer a backlit control panel. In that regard, the microwave is fine. The issue with the "keypad short" is indicative of a service issue. Your microwave is covered by a one year warranty and we would encourage you to call and schedule a service appointment. We're certain service will be able to remedy the situation for you. We wish you all the best! Vikki@GEA
cannot see touchpad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.touch pad needs some back lighting.Impossible to see unless kitchen lights on brightest setting. heats food just fine.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello Mikem - Thank you for your feedback. Your suggestion for improvement with the microwave design by adding backlighting is appreciated. As we always strive to improve our products for our customers, comments like this go a long way. Thanks for choosing GE Appliances! - John@GEAppliances
Okay for the price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very difficult to see the touchpad despite the clock being a glaring white LED.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello Zebrafrank, we appreciate your review. We’re sorry to hear of your concern regarding the touchpad of your microwave. We appreciate you providing us this feedback and we will pass it along to our microwave product development team for future improvement. Thank you for choosing GE Appliances! -Chris@GEA
- Pros mentioned:Overall performance
Good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works good. Like the black look but need to wipe down the outside often as you can see fingerprints easily.
I would recommend this to a friend - Cons mentioned:Keypad
Good brand, bad unit.
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unit malfunctioned at keypad and buzzer does not work anymore. I have to unplug it to temporarily get the keypad to work. This may last one to two uses then it doesn't take any input anymore. 8 months old and total failure.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello - We are so sorry that you over-the-range microwave's keypad stops working frequently and that the buzzer no longer signal after only eight months of use. This is not something we would expect from this unit and we completely understand your disappointment. We recommend taking advantage of your warranty and scheduling service with a certified GE Appliances technician that will be able to accurately diagnose and repair your microwave. You can schedule service online through our website or by calling 1-800-GECares (1-800-432-2737) Monday through Friday from 7 a.m. to 10 p.m. ET or Saturday and Sunday from 8 a.m. to 6 p.m. ET. We look forward to working with you to resolve this issue. Take care, Kelsey@GEA
micro
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Micro is difficult to use for defrost. no clear indication of what micro is doing.
I would recommend this to a friendI do like the microwave.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was dissatisfied with the process due to the fact that there were no "guts"...no plate, no support ring, no carousel drive coupler, and no manual with the microwave. For me to purchase just the plate alone was $92. Unfortunately, I thought that Best Buy would stand by their product and make good on the missing items so my husband installed the microwave. That was not the case. When I called, the only thing the rep would do is have us return the microwave for another one. It took quite a lot of time to install it and I couldn't believe that was the only option. I will not recommend purchasing this way from Best Buy to anyone. Marty Hammer
No, I would not recommend this to a friendBasic functional microwave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought the stainless steel version. Primary complaint is the key pad is hard to see (gray on black) so need to memorize the buttons!
I would recommend this to a friend3 minutes to heat up a slice of pizza
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You're better off going with another microwave. It takes up to 3 minutes just to heat up a slice of pizza. I've had to microwave leftovers up to 15 minutes at time. Very weak microwave and yes, the power level is all the way up! Also no lights on the buttons which would have been a nice feature.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello – Thank you for sharing your experience with us. At GE Appliances, we strive to deliver the highest quality products and services that meet every need of our consumers; however, we understand that there is always room for improvement. This said, we would like to apologize for the aspects of this microwave that did not meet your expectations. This is certainly not the experience we wish for our consumers to have; therefore, we highly recommend scheduling service with a GEA technician so that they can investigate this issue further. You can schedule service by calling 1-800-GECares (1-800-432-2737). We hope this helps, and we look forward to hearing from you. All the best – Matthew@GEA
Third microwave wish us luck
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These seem to only last a few years. I hope this one has been updated and lasts longer.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello - Thanks for your review. We're sorry to hear of your previous microwaves experience. Although we don’t anticipate that you'll have any issues with your new model, please reach out to us on social media if any questions or concerns come up. Thanks for your feedback. Olga@GEA
- Cons mentioned:Keypad
Junk
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy this item. The materials made for this microwave doesn't protect the keypad from heat. After having the unit mounted, I ised my stove and immediately noticed an area on the keypad bubble. It's not like I can remove it from the counter and take it back to the store, it's mounted so now I'm stuck with it.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello Angie - We regret to hear you're having this issue. This is certainly not something we would expect to occur. I recommend taking advantage of your warranty by having a GE Appliance technician properly diagnose and repair your appliance. You can schedule an appointment by calling 1-800-432-2737 or schedule on-line at http://www.geappliances.com/ge/service-and-support/service.htm . -TREY@GEA
Failure on the way
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked great. Two years into ownership, flickering time/time cook etc. started to flicker. Brought in independent repair service. For $89.00 diagnosis said $150 for new mother board plus one other part. That makes it cost of unit to repair, ultimately. We won't buy GEW evewr again.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We share your concerns and ask you to reach out to us (GE Appliances) via private message on Facebook, X, or Instagram so that we may learn more about your situation. Make sure to include your full model and serial numbers, any service confirmation or case numbers you have, along with a copy of this review.
Oven
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My problem is the clock. The numbers are so close together, you can’t tell the time unless you are real close. And you can’t show all zero’s to stop it.
No, I would not recommend this to a friendVentilation not effective
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The ventilation system is not as effective as I would like. Probably about 30% is how much it is able to extract
No, I would not recommend this to a friendI DO NOT Recommend
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Extremely disappointed. I bought two of these for my rental property and in less than two years, the over stove light stopped working in both units. The microwave works fine, but the light that provides a safer night-time cooking environment is now non-functional and it will cost me as much to have Best Buy fix it as it will cost to buy and install a brand new unit. I'm very annoyed and feel like I wasted too much money on these microwaves.
No, I would not recommend this to a friendOk Purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It does what every microwave oven does, but when it comes to vent the steam from the kitchen is very weak.
I would recommend this to a friendMicrowave stopped working after a year!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I juat read the many reviews about this microwave. Also stipped working after a year mark. Not heating food. I bet service is more expensive than buying a new one. Very disappointed in this product. Buyers be ware!
No, I would not recommend this to a friendBrand response from GE Answers
Posted .If your microwave runs but is not heating, there could be one of many components that is not working properly. Please make sure the “Timer” function was not inadvertently used. Also check to ensure the door is closed securely; open the door and close it firmly. This confirms the engagement of the door's safety mechanisms. -- If the issue persists, please reach out to us (GE Appliances) via private message on Facebook, X, or Instagram so that we may learn more about your situation. Make sure to include your full serial and model numbers, any service confirmation or case numbers you have, along with a copy of this review. Lauren@GEAppliances
Second one and same problem. Not a good brand anym
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Second one I've had. Same problem. Panel digits flashing. First one replaced, had plan. Thought second one wouldn't be faulty...but same having problem. Not a good brand
No, I would not recommend this to a friend
