Customer Ratings & Reviews
- Model:
- JVM3160RFSS
- SKU:
- 1624532
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Cook Settings
Rating 4.6 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
Customers are saying
Customers are pleased with the ease of use, performance, and reasonable price of the 1.6 Cu. Ft. Over-the-Range Microwave. Many find the size ideal and appreciate the straightforward installation process. However, some customers have expressed concerns regarding scratches on the door and difficulty reading the control panel. Additionally, a few users have noted issues with the visibility of the display and the lack of illumination on the keypad.
This summary was generated by AI based on customer reviews.
Microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty loud when running. Its nice but thats the feature that really stands out.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello - We appreciate you taking the time to share your review. We are sorry your new microwave is loud when running. Thank you so much for your feedback! We will be sure to pass this on to the appropriate team for future design and development. Thanks for choosing GE Appliances! Olga@GEA
Wish more like old one
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I wish the light inside was brighter, and that the buttons were arranged differently on the front. Still good microwave for the money
I would recommend this to a friendGE Microwave
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked well for one year. One month after the warranty the Microwave kept tripping the breaker. Had to call a repair person. Spoke with other GE owners and they had similar issues. Plus it was a over the range mount so it not like you can just go and replace it easily. Next microwave will be placed on the kitchen counter.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello HPUser, thank you for your review. We are sincerely sorry you have not been pleased with the craftsmanship of your microwave. We truly understand how that would be frustrating. Please know that this is not the ownership experience we strive for. We have passed your comments along to our microwave design and development team for future improvements. -Chris@GEA
Almost perfect installation
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Installation was fairly easy except for one of the retaining screws on top of the microwave. The bracket for the screw detached within the microwave leaving the screw without support.. Considering the appliance is over 50 lbs, the lack of full support is troubling but hopefully the other screws will provide enough support for the appliance.
I would recommend this to a friendBrand response from GE Answers
Posted .Hey there, we're pleased to know installation was mostly easy, but we're sorry the bracket for the screw detached within the microwave. We understand how aggravating this would be for you, so we apologize for any headaches caused as well. To check on this, we suggest you give our parts team a call at 1-800-626-2002. They should be able to help you figure out if this will require extra attention. We appreciate your willingness to work with us and we're wishing you the best. Thank you for choosing GE Appliances. - Guy@GEA
Good performance only lasted 14 months
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this in October of 2018 and the 1-year warranty just expired. It just stopped working last weekend when turned on( just kept tripping the breaker). I tested the thermal fuses and door switches but couldn't find anything wrong. Get the warranty if you buy this. Putting mine out for the trash. The GE microwave we had in our house prior last 16 years.
No, I would not recommend this to a friend- Pros mentioned:Size
Nice over the range microwave.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s perfect to replace your vent hood. No need for a short cabinet. This microwave fits perfect.
I would recommend this to a friend Microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor quality. Thought the new GE would be much better.
No, I would not recommend this to a friendGood but doesn’t last long
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This Microwave was loud & noisy. It worked good though while it lasted. Bought in Oct. 22 & it quit working January 24. If you buy this get the extended warranty for sure.
No, I would not recommend this to a friendDisapointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor coordination between, sales, third party installation, and customer service communication
I would recommend this to a friendBrand response from GE Answers
Posted .To best address your concern, please reach out to Best Buy support by calling 1-888-BEST BUY (1-888-237-8289) or by visiting the Support Center at the Best Buy website. They can either address your concern or direct you to your local store for further assistance.
Display died after 14 months.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The microwave is still working, but the LCD display is flickering badly. I bought it in March 2023 and the display started acting up in May 2024. I was worried about the quality from the start because of the weakness the chassis. Once it was installed, there was visible sag and flex on the top of the unit.
No, I would not recommend this to a friendMicrowave purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You're online purchase ordering system is kind of a pain But other than that It went very very smoothly
I would recommend this to a friendBrand response from GE Answers
Posted .Hello JandJ - Thanks so much for choosing GE Appliances! We apologize for the issue online and urge you to contact your local Best Buy if you are still experiencing issues. Otherwise, let us know if you have any questions about the new microwave. We know you'll enjoy it! - John@GEAppliances
Don't Try to Fix If It Is Not Broke
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I could have rated this Microwave oven a 5 if GE had left the express cook (1-6) buttton's program in place as it was with the old model. With This new model the (1-6) express cook buttons can only be used for a particular time, instead of vegies, pasta, soups, etc.
No, I would not recommend this to a friendNice economical microwave
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Installation was sort of tricky along with the direction of the vent but with a little patience we figured it out.
I would recommend this to a friendNo More
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this to replace a GE over the range microwave that had the door handle falling off. 1 year and 2 months after installation the handle is now falling off the new GE. 2 months past the warranty expiration of course. Lesson learned no more GE appliances in my home. It functioned very well while it had an intact door assembly.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello- We are so sorry to hear this happened. This is not the ownership experience we want for you and your family. We apologize for your inconvenience and can understand your frustration. We care about you and appreciate your business and would like to look into this for you. When you have a moment, please reach out to us via a private message on social media. Please include your model and serial number, address, email address and phone number. Thank you! Joyce@GEA
ge micro wave.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.good micro wave. but cheaply made. a lot of plastic. prefer whirlpool better.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi, we're sorry to hear your disappointment. We appreciate your comments on the design of this microwave and we'll pass them along to our team to make improvements. Thanks for leaving a review. -Sylvia@GEA
good microwave with one small problem
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far microwave has worked fine, although it's only been a week since it was installed, with one small issue--one of the filters underneath keeps falling out. I've managed to put it back, but apparently not securely so not sure how to make stay in place longer.
I would recommend this to a friendDr
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Product good the installation was very bad very bad
I would recommend this to a friendBrand response from GE Answers
Posted .Hi there, we're glad to know your microwave is working out well, but sorry that installation didn't go well. We want our appliances to be not only easy to use, but easy to install as well so we'll be sharing your comments with our design team for further consideration. We want to thank you for bringing this to our attention and let you know we're happy to welcome you into our GE Appliances family. - Guy@GEA
Very difficult to install.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Their tool that was supposed to be for locating th e top hole was very difficult to use. Also not very powerful in use.
No, I would not recommend this to a friendGood purchase
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Price. is descent. The brand is widely respected. .
I would recommend this to a friendLooks good...some disappointments.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Loosks good. Have a hard time reading controls when lighting is low. Need more contrast or provide lighted keypads.
I would recommend this to a friend
