Customer Ratings & Reviews
- Model:
- JVM3160RFSS
- SKU:
- 1624532
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Cook Settings
Rating 4.6 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
Customers are saying
Customers are pleased with the ease of use, performance, and reasonable price of the 1.6 Cu. Ft. Over-the-Range Microwave. Many find the size ideal and appreciate the straightforward installation process. However, some customers have expressed concerns regarding scratches on the door and difficulty reading the control panel. Additionally, a few users have noted issues with the visibility of the display and the lack of illumination on the keypad.
This summary was generated by AI based on customer reviews.
Microwave is a DUD
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Microwave straight up died after 1 month of light to moderate use. It didn’t trip the breaker or anything. The plug it was plugged into still works just fine. We are on the phone with GE now, but I don’t know how helpful they will be. I don’t think I’ve ever bought an appliance and gotten 1 month out of it. Makes me nervous about the oven we bought with it!
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello, thank you for your review. We are very sorry that your microwave stopped operating properly so soon into its lifespan. Our appliances are built to last and this is not something we would expect to hear. Please know that we value your business and apologize for any unexpected inconvenience this may have caused. We're glad you have been able to speak with our representatives over the phone about this issue, though. We sincerely hope to have a chance to earn back your trust and business in the future. -Chris@GEA
GE disappointment
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The microwave isn't working promptly, and needs to be replaced very disappointed that now I need to have someone come back, and replace this one with another I've always good luck with GE but thinking about changing in the future.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi there, thank you for reaching out to us! We're sorry to hear about the issues that you've had with your microwave. We're sure that this is frustrating for you. We're happy to hear that this model is being replaced with another so that you can properly use your microwave. If you have other questions or concerns, please feel free to send us an email or reach out to us via social media. We hope that this helps and that you're staying safe. -Michael@GEA
Broke after a few weeks. Warranty repair sucks
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It started to spark a few weeks after it was installed. GE sent a repair person out, made an appointment to come back in 2 months was necessary parts would be in for the repair. TWO MONTHS!
No, I would not recommend this to a friendMicrowave doesn't work properly.
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The microwaves vent is not sucking the air in as it suppose to. The microwave does not come on automatically as it should when there is smoke on the oven.
No, I would not recommend this to a friendReturned
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wrong size -for built in-should have asked for person to come and measure at home Returned
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Your feedback is important, and we do appreciate you taking the time to share it with us. -Vikki@GEAppliances
Just ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A little flimsy. Wasted space inside. No rack. On the cheap side.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello Lulu - thank you for providing a review of your new microwave. We are sorry to hear that you believe it is a little flimsy and that there is wasted space inside. We appreciate your feedback. The additional space is to accommodate taller items. We hope you enjoy using it. Thanks for providing a review! NANCYatGEA
Very easy and smooth process
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The order process was very smooth, and the new microwave was installed very quickly and without any issues. I am very pleased with the product and the delivery/installation.
I would recommend this to a friendmicrowave is fine
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I didn't much appreciate the cockroaches that came in the box.
No, I would not recommend this to a friendNeeds extra clearence for door
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The door hinge requires extra room to open, so if the hinge is on the side of a wall the door can’t open.
No, I would not recommend this to a friendGood microwave, poor installation instructions
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Replaced old unit with this new one. Either installation instructions are incorrect or product is mis-designed. No one available at GE Customer Service competent enough to resolve problem. Problem not corrected.
No, I would not recommend this to a friendmeh
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was cheap on sale for $190. It's starting to fall apart after 2 years. The wiring is going out for the underneath stove lighting. It's the wiring not the bulb.
No, I would not recommend this to a friendGood product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Difficult to install Once installed has worked well
I would recommend this to a friendGreat defroster
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This microwave heats quickly and is much prettier than the one it replaced. I especially like the reminder it gives you to turn your food over when defrosting.
I would recommend this to a friendOops
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As a gift to my Mother in law I was hoping it would have lasted . It stopped working after a month . What can I say
No, I would not recommend this to a friendNice
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I did have a Lotta different kind of different models and I just started using GE so I believe it should be OK and I should do all the thing as microwave do
I would recommend this to a friendZero quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very cheaply made. Door does not line up correctly. I already paid to have it installed above range in rent house otherwise would return it.
No, I would not recommend this to a friendGood Quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good Product / Nice and sturdy / delivery went well. Installation took place in a timely manner. Overall process went well and staff were very professional.
I would recommend this to a friendan ok microwave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Only real complaint is that the vent fans are too noisy
I would recommend this to a friendbasic microwave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.needed a new microwave and you had a white one perfect
I would recommend this to a friendReplaced samed model from 2017!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ok, why would I buy the exact same model as I purchased in 2017 that failed so miserably? Because I did not want to re-invent the wheel. I wanted the new to fit the same footprint as the previous. I originally purchased this model (not from Best Buy) in 2017 and it failed shortly after the warranty expired. The cost to fix and install was almost as much as a new one. So if you buy this model, buy the 5 year warranty.
No, I would not recommend this to a friend
