Customer Ratings & Reviews
- Model:
- JVM3160RFSS
- SKU:
- 1624532
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Cook Settings
Rating 4.6 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
Customers are saying
Customers are pleased with the ease of use, performance, and reasonable price of the 1.6 Cu. Ft. Over-the-Range Microwave. Many find the size ideal and appreciate the straightforward installation process. However, some customers have expressed concerns regarding scratches on the door and difficulty reading the control panel. Additionally, a few users have noted issues with the visibility of the display and the lack of illumination on the keypad.
This summary was generated by AI based on customer reviews.
less than 2 months and quit
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We haven't even had this for two months and it has already completely quit working. It is past the return date now. I would not recommend!
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello. We appreciate you reaching out to us, though we truly hate to hear your microwave is not working after less than two months. We know that would be frustrating, and would recommend taking advantage of the limited manufacturer's warranty that lasts for the first year by contacting our service department at 1-800-432-2737. Information on your warranty is on page 20 of the manual. There are also troubleshooting steps in the manual as well, and you may want to check the circuit breaker and fuses to make sure enough power is reaching the unit. Disconnecting the unit from power for a couple minutes, then connecting again, also may help - this resets the electrical components. Your feedback will be sent to our Design team for review, and we appreciate your insights. We are happy to help with any other questions or concerns. -Sarah@GEA
Trash Microwave
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awful microwave. Stopped working 1 day after Best Buy 15 day return policy. GE customer service is brutal.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello Bestbuycustomer, thank you for your review. We are sincerely sorry your microwave is not operating properly so soon into its lifespan. We truly understand how that would be frustrating. Please know that this is not the ownership experience we strive for. We hope we will have the opportunity to earn your trust back in the future. -Chris@GEA
A BIG NO
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.didn't even last a year. DON'T DO BUY IT LITERALLY WORTHLESS!
No, I would not recommend this to a friendMicrowave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very pleased with over the range microwave purchase.
I would recommend this to a friendWorking well
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great Product, and a must upgrade from older version
I would recommend this to a friendMicrowave
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It only lasted 3 days and then the microwave died completely.
No, I would not recommend this to a friendTrips the Breaker
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This microwave broke in 8 months. Tripped the breaker. Got it fixed (replaced 2 internal switches) but it broke again a few days later. Don’t waste your money or time on this one.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello codeblue808 - thank you for providing a review of your microwave. We are sorry to hear of the difficulty you have experienced with regard to the unit tripping the breaker. This is not what we would expect to hear. We recommend to continue to work with our GE Factory Service Team at 1-800-432-2737 to complete the repair. We realize this is inconvenient and we appreciate you working with us. Thank you for providing your feedback. NANCYatGEA
- Pros mentioned:Size
Microwave
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Microwave fits nicely into the above range space. It performs well. It has easy to read cooking setting buttons.
I would recommend this to a friend Reviews
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am not impressed at all. This is my 2nd GE microwave and same issue. It’s makes loud noise and then the end. Not impressed!!!
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello, thank you for your review. We are sincerely sorry that your new microwave is making a loud noise during the end of use. We understand how that would be frustrating and would love to look into this further as this is not the ownership experience we strive for. If you haven't done so already, we recommend you schedule service with us by calling 1-800-GECares (1-800-432-2737) Monday – Friday: 7 a.m. – 10 p.m. ET or Saturday – Sunday: 8 a.m. – 6 p.m. ET or by visiting the "Schedule Service" link under the "Owner Support" tab on our website. -Chris@GEA
start blowing up the fuse
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It blew up fuse every two weeks, don't know what's wrong. previous GE microwave last 12 years and this one barely 3 years.
No, I would not recommend this to a friendWorks well for 2 years then blues fuses.
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Started blowing blowing fuses at exactly 2 years. Planned 0bsolescence with Chines made products.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello and thank you for taking the time to provide feedback on your microwave. It is disappointing and unexpected to hear about the fuse in your microwave and we know this must be aggravating. Please know that it is our top priority to offer the best possible appliances along with top notch service. To have a technician diagnose the issue, call 1-800-432-2737 for scheduling service. Thanks so much. - John@GEAppliances
Poor Service from BestBuy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It has not been installed yet despite being purchased a month ago. The BestBuy service has been horrible
No, I would not recommend this to a friendLemon
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy! Stopped working in three weeks. GE warranty repair parts take over two weeks to come in. Still waiting for them.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi there - Thanks so much for the review. We're sorry to hear that your microwave isn't working properly and that the parts needed are delayed. We apologize for any inconvenience and we would be glad to assist in any way we can. Please feel free to send us a message on social media or at the "Contact Us" link on our website. In your message, please include your name, email, phone number, address, and the model/serial numbers. We hope to hear from you! -Mikayla@GEA
Not Happy
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Microwave was mediocre at best when it worked. It stopped working after 18 months.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello – Thank you for connecting with us! We’re so sorry to hear that your microwave stopped working! This is certainly not the experience we expect or wish for our consumers to have, and we understand just how frustrating a situation like this can be! Because of this, we're confident that our technician can get you taken care of; therefore, we recommend scheduling service. You can do so by calling GE Appliance Service at 1-800-GECares (1-800-432-2737). Thank you for being the best part of GE Appliances; we look forward to hearing from you. Wishing you well – Matthew@GEA
poor quality
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lasted exactly 2 years. The fuse went off or something. Again need to buy a new one and have someone install it as it's over the range :(
No, I would not recommend this to a friendno good
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have purchased this microwave two times. No more-the board keeps going out.
No, I would not recommend this to a friendDelayed delivery
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to move appt 3 times little disappointed hope it is delivered the next time
No, I would not recommend this to a friendSo-so
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this to replace my existing microwave and unfortunately a week after the warranty expires the turntable started making noise. No fix for it flout to replace.
No, I would not recommend this to a friendNut to fasten top was missing
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The nut on one side to fasten the microwave to the top was missing. Granted I purchased this in August and went to install it today. Best Buy would not take the return due to the length of time
No, I would not recommend this to a friendStopped working after 14 months
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Woukd not recommend. Stopped working, wont heat anything up. Steer clear
No, I would not recommend this to a friend
