Customer Ratings & Reviews
- Model:
- JVM3160RFSS
- SKU:
- 1624532
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Cook Settings
Rating 4.6 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
Customers are saying
Customers are pleased with the ease of use, performance, and reasonable price of the 1.6 Cu. Ft. Over-the-Range Microwave. Many find the size ideal and appreciate the straightforward installation process. However, some customers have expressed concerns regarding scratches on the door and difficulty reading the control panel. Additionally, a few users have noted issues with the visibility of the display and the lack of illumination on the keypad.
This summary was generated by AI based on customer reviews.
Does not heat properly and loud when heating.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.G.E. micro range was very loud when on. Also the circular plate is much smaller than the previous one. Food did not come out hot and had to be reheated a few times.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello Valued Consumer - thank you for providing a review of your new over-the-range microwave. This is a nice model with 1,000 watts. It should not be slow to heat your food. The turntable is 13.5" round. Most of our over-the-range microwaves are this size. We recommend trying the microwave performance test: 1) Place a glass bowl (preferably a 2qt. Pyrex measuring bowl) with 1qt. of water in the center of the microwave cavity. The water must be 59-75 degrees Fahrenheit (15-24 degrees Celsius); 2) Heat the water for exactly 2 minutes 30 seconds on High (this is the default setting); 3) A temperature rise in the range of 28-40 degrees Fahrenheit (15-22 degrees Celsius) indicates that the oven is cooking properly. If not, we recommend contacting GE Factory Service at 1-800-432-2737 for assistance. Thanks for choosing GE Appliances and for providing your feedback! NANCYatGE
Microwave
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Door makes noise when opening,, buttins on face of microwave hard to push. Other than that works good.
I would recommend this to a friendMicrowave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cheap looking microwave. Had a previous he ge microwave and the quality is not the same. Can’t wait to be a new one.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello Thanks, thank you for your review. We hate to hear that you have not been pleased with the design and quality of your new microwave. It's not what we would expect to happen and we apologize for any inconvenience or frustration this may have caused you. We truly value you as a customer and hope that you will give us the opportunity to earn your trust back in the future. -Chris@GEA
You get what you pay for
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Did not come with turntable. After a 30 minute phone call to customer service, I still don't know if it will be provided. Be careful when the item has been marked down.
No, I would not recommend this to a friendPoor design-Touchpad hard to read
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hard to read keypad unless every light in the kitchen is on. Terrible design. Keypad should have a backlight.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi Chris - Thank you for your feedback. Your suggestion for improvement with the microwave design by adding backlighting is appreciated. As we always strive to improve our products for our customers and reviews like this will be helpful for the development of our appliances. Thanks for choosing GE Appliances! - John@GEAppliances
Find something better.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Lasted 4 years then died.Was surprised since it was highly rated, going with different brand now.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi there - Thanks for sharing your feedback. We hate to hear that your microwave is no longer working. This certainly isn't something we would expect to happen after a few years. We apologize for your inconvenience and hope that we can regain your trust in the future. All the best. -Mikayla@GEA
Hours Owner
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is so noise. I have the old model before. Was a lot better
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello there, we're sorry your new microwave is louder than expected. We never want to see this from our consumers so we can see how this would be annoying for you. This is valuable feedback that we'll be sure to share with our team and we're wishing you the best. Thank you for reaching out to us. - Guy@GEA
Burning electronic smell
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Burning electronic smell immediately after install. Faulty and dangerous.
No, I would not recommend this to a friendOkay microwave
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good microwave but the handle broke within three weeks. Could just be a one off but who knows
I would recommend this to a friendNoisy fan
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the functions of this microwave, but it is noisy. In particular the fan is very loud.
I would recommend this to a friendDisappointed
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working don’t turn on. Already replaced fuse still don’t work 3months after purchasing
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello, thank you for your review. We are sincerely sorry that your microwave is not operating properly after only three months and despite the repairs you have attempted. We understand how that would be frustrating and would love to look into this further as this is not the ownership experience we strive for. If you haven't done so already, we recommend you schedule service with us by calling 1-800-GECares (1-800-432-2737) Monday – Friday: 7 a.m. – 10 p.m. ET or Saturday – Sunday: 8 a.m. – 6 p.m. ET or by visiting the "Schedule Service" link under the "Owner Support" tab on our website. We hope this helps! -Chris@GEA
late delivery
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have never get this item since I order it about 3 weeks ago.
No, I would not recommend this to a friendNot worth it
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Less than a year and already stoped working. Ridiculous. Don’t buy it.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello Jonathan58080101010, thank you for your review. We are very sorry that your microwave stopped performing properly. Our appliances are built to last and this is not something we would expect to hear. Please know that we value your business and apologize for any unexpected inconvenience this may have caused. We sincerely hope to have a chance to earn back your trust and business in the future. -Chris@GEA
Terrible Design Flaw
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Handle on microwave broke and costs almost as much as the microwave to replace.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello there, we're so sorry to hear that the handle broke off your microwave. This is never want we expect for our consumers so we can expect how aggravating this was for you. We want to tell you how much we appreciate you letting us know so that we can work to prevent this from happening again. We also wanted to let you know pricing can be dependent on several factors. The economic elements include distribution, warehousing, and marketing costs, which account for a portion of the selling price of the part. Other factors like usability (cosmetic vs. functional) and availability also contribute to pricing. Unfortunately, in some cases, purchasing replacement parts can be less cost effective than replacing the appliance, especially with older appliance or small appliances like microwaves. We're wishing you the best and we hope to keep you in our GE Appliances family. - Guy@GEA
No Power
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Power to unit but microwave won't turn on after 3 weeks
No, I would not recommend this to a friend13 months old and dead
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just over year old and it is dead. Do not purchase
No, I would not recommend this to a friendDidn't last
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Microwave stopped working less than a year of very light use.
No, I would not recommend this to a friendHad to return
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This microwave didn't just have a dent or scratch but a smashed in entire corner. Delivery geek squad would not check before leaving. Not the policy.
No, I would not recommend this to a friendPiece of junk
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just passed one year of owning this. The bulbs went out and the whole thing died yesterday. $200 down the crapper.
No, I would not recommend this to a friendNo item
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have no review it was not installed today. When installers went to pick it up. It was not there.
No, I would not recommend this to a friend
