Customer Ratings & Reviews
- Model:
- JVM7195FLDS
- SKU:
- 6148711
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Cook Settings
Rating 4.6 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
Customers are saying
Customers recognize the 1.9 Cu. Ft. Over-the-Range Microwave as a good quality product that is easy to use. Many appreciate its perfect size, painless installation, and numerous features, while also noting its quiet operation and sleek design. However, some customers have expressed concerns about the door quality, light brightness, fan functionality, and keypad sensitivity. Overall, the microwave is well-received for its performance and value.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Overall performance
OK microwave, bad customer service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The microwave itself is beautiful, and deserves 4 stars (I still like my old one better), so I wish I could do a separate rating for customer service. The 1 star is for Best Buy Geek Squad/installation/customer service. Our microwave somehow got damaged along the way and the door doesn't align with the rest of the microwave perfectly, so that it is a bit crooked. We didn't notice until it was installed. We got our own handyman to install this time, because Best Buy caused a pipe to burst when they installed our washer we got in the Spring. I never complained about it, we just fixed the pipe. I complained about this microwave but they said all they can do is exchange for a new one and charge us for installation again. Fine, but I'm obviously not happy to pay for taking this current damaged one out and installing a new one. We will just deal with it and keep it, although I was hoping for at least a coupon for the fridge I need to buy or something! But I have to say the Geek Squad lady I spoke with in customer service was SO rude. Hung up the phone quickly as I was still talking, without showing any type of care to even keep me as a customer, and I buy all my electronics from Best Buy and am a member of Total Support. I am always using their card, for like 15 years at least now. We need a new fridge. She didn't care. And I was so friendly with her. She asked why I didn't tell them about the washer, and I said because I'm busy with 3 kids and a full time job and didn't want to go through that trouble of waiting on a phone call and having someone back out etc. We just fixed the pipe, which was easiest. She scoffed rudely and compared her ONE kid to my three saying she wouldn't have been too busy to call. Just overall extremely rude, flat tone, conversation. The AI bot I chatted with previously was friendly though (eye roll). I'm fine keeping this microwave, but it would have been nice to have a better conversation with someone instead of getting rudeness and being hung up on. If I hung up on someone in my job I would be fired.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We are sorry to hear about your previous experience with your washer and your most recent experience with your microwave and with customer service. We recommend contacting Bodewell, our GE Appliances service team at 1-833-4BODEWELL (833-426-3393) Monday – Friday: 8 a.m. – 8 p.m. ET to have your microwave evaluated and repaired as needed. -Vikki@GEAppliances
- Pros mentioned:Size
Good all around
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had zero problems installing. Fairly quiet. Good size. Fan speeds very good.
I would recommend this to a friend - Pros mentioned:Overall performance
Solid microwave
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good microwave. We have been using for a several months. No issues. Performs well.
I would recommend this to a friend - Pros mentioned:Overall performance
Microwave purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased a microwave on-line. It was ready for pickup in less than an hour. I picked it up directly from the distribution center. The pickup was quick and easy and the loaded it in my truck for me. I got it installed and it works great.
I would recommend this to a friend - Cons mentioned:Fan
Auto fan won't shut off
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice looking microwave but the auto fan had ran for days. This is not the vent fan but a built in auto fan that kicks on. Now the turn table doesn't work so I don't know if we got a defective machine but still not fixed yet. Geek squad didn't schedule my 1st appt now I have to wait another week for a new appt
No, I would not recommend this to a friend - Pros mentioned:Overall performance
My new microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great looks good good price easy purchase delivered on time and installer installed in 10 min.
I would recommend this to a friend - Pros mentioned:Overall performance, Size
Great Product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This microwave works just as advertised. The large size is a definite benefit. The variety of sensor settings is also a plus with this unit.
I would recommend this to a friend - Pros mentioned:Overall performance
GE Microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice looking with modern features. Great value for the price.
I would recommend this to a friend - Pros mentioned:Overall performance
GE Microwave Oven
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It has only been installed for a couple of weeks, but so far it is exactly what we wanted. We are very happy.
I would recommend this to a friend - Pros mentioned:Features, Overall performance
Very nice microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When I was looking to replace my older GE microwave with a new one, I was looking at manufacturers like Whirlpool. But when it came down to price vs quality (reviews) vs features, this one came out ahead. And I’m glad I got it. No complaints!
I would recommend this to a friend - Pros mentioned:Ease of use, Installation
Excellent oven.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent oven, very easy-to-use. It was easy to install. Instructions are very clear.
I would recommend this to a friend - Pros mentioned:Size
Microwave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a large microwave. Ours is a little loud during operation.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We'd like to help you with the sound level of your microwave. We recommend making sure that your unit is producing regular sounds, you can check this by checking the article titled "Microwave - Normal Operational Characteristics" on the GE Appliances website. You can also make sure that your unit is properly installed by following the information on the installation instructions here: https://files.bbystatic.com/IWRKFwfDvJrx6nVe9qcPEw%3D%3D/Installation%2BGuide
If the issue persists after troubleshooting, please send us a private message via Facebook, Instagram, X, or TikTok with your contact information, complete model/serial numbers, and a copy of this review.
- Pros mentioned:Overall performance
Open box
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My LG crapped out so was in a pinch found this open boxed. Nice for how cheap it was, works like it should
I would recommend this to a friend Microwave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice over range microwave. Plenty of room inside, cleans easily. To install I would recommend paying the extra couple bucks to have Best Buy do it. Saves you time. It is a little heavy for one person (although I did).
I would recommend this to a friend- Pros mentioned:Overall performance
Great unit
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far , been a great unit and was at a great price at BB !
I would recommend this to a friend - Pros mentioned:Overall performance
Great Microwave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love the fact that you can turn the turntable off. Sometimes you have a large item that won't turn. The fan works well as does the lighting. The microwave is much quieter than my old one and looks terrific over the stove. The best part is that I used Best Buy's team to remove the old microwave and install the new one. They were very efficient and cleaned up after they finished.
I would recommend this to a friend - Pros mentioned:Overall performance
Happy customer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm happy with my purchase. I would suggest this item to anyone.
I would recommend this to a friend - Pros mentioned:Installation
G.E. Microwave
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.An excellent unit that works as advertised. Installation was quite easy and item functions relatively quiet and efficient.
I would recommend this to a friend Microwave
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my new microwave and the stainless steel all match
I would recommend this to a friend- Pros mentioned:Overall performance
Very good!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great microwave! Looks great and works very well! Recommend it 100%
I would recommend this to a friend
