Customer Ratings & Reviews
- Model:
- JVM7195FLDS
- SKU:
- 6148711
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Cook Settings
Rating 4.6 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
Customers are saying
Customers recognize the 1.9 Cu. Ft. Over-the-Range Microwave as a good quality product that is easy to use. Many appreciate its perfect size, painless installation, and numerous features, while also noting its quiet operation and sleek design. However, some customers have expressed concerns about the door quality, light brightness, fan functionality, and keypad sensitivity. Overall, the microwave is well-received for its performance and value.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Fan
Microwave
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The fan seized after 2 weeks. The microwave sounded like it was going to catch on fire.
No, I would not recommend this to a friend - Cons mentioned:Fan
It will break
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought July 2019 - had an issue within 40 days after purchase (fan wouldn’t shut off) just past the 30 day return time to Best Buy. We do not use our microwave that often! Not daily, and maybe just a couple times a week if that, reheating coffee or something. Not even 1.5 years in but outside of warranty and it won’t shut off!!! No timer running, nothing! Light on and microwave running so I had to unplug. It doesn’t reset and the cost to fix is just as much as I paid for this. I should have listened to the reviews. Don’t buy this microwave.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello DMom, thank you for your review. We are sincerely sorry that your microwave stopped operating properly and is running continuously. We understand how that would be frustrating and would love to look into this further as this is not the ownership experience we strive for. If you haven't done so already, we recommend you schedule service with us by calling 1-800-GECares (1-800-432-2737) Monday – Friday: 7 a.m. – 10 p.m. ET or Saturday – Sunday: 8 a.m. – 6 p.m. ET or by visiting the "Schedule Service" link under the "Owner Support" tab on our website. -Chris@GEA
Do not recommend
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn’t have the 10 minute plus and minus options. Missing it a lot.
No, I would not recommend this to a friendGE microwave
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My old microwave (4 yrs old) wasn't working properly and the technician said it would cost more to fix it than to replace it so I oppted to replace it. I'm not very happy with the new microwave. It sticks out really far from my cabinets for one thing. The buttons need to be pressed much harder than any appliance I've had. It also is not popping my popcorn very well.
No, I would not recommend this to a friendLower quality than expected
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not as good as the original product. It does not heat as well so everything takes more time.
No, I would not recommend this to a friendbad service from best buy, good microhood
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The microhood its self is nice (I ordered 1 through homedepot after sending the one I ordered from best buy back). I purchased a open box unit that was rated like new with everything included in the box. When I got it home and pulled everything out, the attachment points on the top side were damaged to the point that one was pulled out of the casework, and the other was loose. It had been installed, and then deinstalled poorly. Best buy did not do their job checking it before relisting it. The parts missing/damaged are required to hang the microhood. Without them in placed and undamaged, you can not install it. I will not be buying any more appliances from best buy in the near future.
I would recommend this to a friendBad experience
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.In 4 years this microwave has been repaired 3 times now. Poor quality
No, I would not recommend this to a friendLove to Disappointment
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We bought this beautiful GE microwave 2 years ago. Unfortunately, the unit stopped working correctly (would not heat food). We are very disappointed and realize things are not made as well as they once were. We really loved this microwave too.
No, I would not recommend this to a friendVent barely works when recirculating.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Microwave works well but the vent is insanely loud and yet doesn't pull much air at all from under the stove. Odd. I pulled it down and double checked to make sure the fans were in the correct orientation and they were... Still barely pulls any air at all through the lower vent. Steam just floats up around it.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hey there, we're glad to know your microwave is working well, but we're sorry its vent fan isn't working well. We can certainly see why this would be so annoying and we're happy to help. The tissue test below can be used to check proper draw of the vent: Turn the vent fan on HIGH and hold a tissue or paper towel under the vent area. The suction should hold the tissue or paper towel in place. The draw is equal on both sides. It is normal to have some air blowing out of the top grill. If the unit does not hold the tissue or paper towel, check for proper installation of the fan ductwork. Refer to the installation instructions for complete instructions. If your microwave is vented internally we recommend replacing the charcoal filter every 6-12 months depending on usage. If the vent is installed properly and is still not drawing, we recommend scheduling service with a certified GE Appliances technician that will be able to accurately diagnose and repair your appliance. You can do so by calling GE Appliance Service at 1-800-GECares (1-800-432-2737). We hope this information is found useful and we're wishing you the best. - Guy@GEA
Quit at 1.5 years old
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So my whole kitchen suite is GE. Have been really happy about them.....until now. The microwave completely died at 1.5 years old. GE wants nearly as much as a new microwave to fix. Extremely disappointed in what I thought was a good company that built reliable products. Will be going with a whirlpool now. DO NOT BUY.
No, I would not recommend this to a friendDoesn't last
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased in Nov. 2016. Lasted less than 2 years. Just stopped working one day. The cost to repair was almost same as replacing. Very disappointing. No discount offered from BB or GE to replace. I guess GE is no longer a quality brand. Will check other stores and brands.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello waves59 - thank you for providing feedback regarding your microwave. We're sorry to hear that it stopped working. It is not what we would expect to hear and we apologize for your inconvenience. If it is still not working properly, please feel free to email us using our "Contact Us" page on our website. We may be able to offer additional trouble-shooting assistance. It is our goal to keep you as a loyal customer now and in the future. Thank you for providing your feedback. NANCYatGEA
Absolutely Horrible Product and Worse Service!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.As an Elite Plus member, I purchased this microwave from Best Buy Online and it has been a FIASCO from the very beginning!!!. First I was called the night before the scheduled initial delivery date that the machine was on backorder; I had taken time off from work to be at the house for delivery. It finally was delivered two weeks later (1 month after ordering) and the machine died the FIRST TIME it was used, just warming up vegetables!!! Overheated, no fan, never came back on. The store honored the reorder, but we are now again waiting for the machine to be delivered. The first delivery date was set and they called again the afternoon before delivery to tell me it was backordered. The next delivery date was set and the same drill happened!!! Now we have another delivery date set for 3 weeks out; over 2 months after the order was made. Although I was told a supervisor was going to call me to discuss the situation, no one has called. What is the story with their inventory control and manufacturer communications?This is absolutely ridiculous and totally uncalled for! HORRIBLE customer service and bad, inexcusably poor technology!
No, I would not recommend this to a friendTRASH
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TRASH... IF YOU WANT MOST DETAIL JUST BUY IT. It didn't last more than 2 years...
No, I would not recommend this to a friendGood for exactly 6 years
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.As far as form function and value, it is the less expensive of microwaves its size. It has good functionality, do not expect it to last more than 6 years I have had 2
No, I would not recommend this to a friendjunk
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.waste junk wont workwaste junk wont workwaste junk wont workwaste junk wont workwaste junk wont workwaste junk wont work
No, I would not recommend this to a friendFailed at 16 months. Disappointed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Expensive microwave now does not heat. Left to fix it ourselves after just 16 months. Buyer beware.
No, I would not recommend this to a friendNoisy Microwave but it works
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Noisy in start up mode and then it normalizes but scary every time to start
No, I would not recommend this to a frienddead in the water
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Goes through the motions, but stopped cooking anything after just three weeks of very light use. Pathetic.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello Cloudrunner - We appreciate you choosing GE Appliances. We are disappointed to hear about your experience with this microwave and hope you have taken advantage of the warranty. If not, please call 1-800-432-2737 and our service department will be happy to help. - John@GEAppliances
