Customer Ratings & Reviews
- Model:
- PTD70EBSTWS
- SKU:
- 6499708
Rating by feature
- Capacity
Rating 4.6 out of 5 stars
- Dry Time
Rating 4.1 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers are enthusiastic about the 7.4 cu. Ft. Smart Electric Dryer's quiet operation and energy efficiency. However, some customers reported that the dryer did not completely dry clothes in a single cycle and that items sometimes became tangled. Improvements in drying performance and cycle completion notification are suggested. The sleek design was also a positive aspect noted by customers.
This summary was generated by AI based on customer reviews.
problems
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.when used the preset times on it say towels was preset at 15 minutes OK factory i figure. started out ok the five min into it the dryer stops. Set it to timed dry and say 60 min and 20 min later the dryer stops AND BOTH TIMES THEY CLOTHS WERE STILL SOAKED. then another problem is it squeaks like there's a family of chipmunks living inside it.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello- Thank you for taking the time to send us your feedback. We are sorry to hear that your washer is causing some concerns for you and understand that can be frustrating. We hope we can help with some information we found in the use and care manual. On page 15 in the troubleshooting section here- https://content.syndigo.com/asset/93d913b0-fb8a-4eef-8280-926e65239840/original.pdf, lists some things that could be causing your clothes to remain wet or your dryer squeaking.
If you find that your unit is still causing concern then we recommend calling to have one of our technicians come look at it for you. The phone number is GE Appliance Service
1-800-GECares (1-800-432-2737)
Monday – Friday: 8 a.m. – 8 p.m. ET
Saturday – Sunday: Closed.
Hope this helps! If we can assist with anything else let us know. Sincerely- Dianna@GEA
Great product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely love it. Bought both washer and dryer and they work great!
I would recommend this to a friendDisappointed in a new dryer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Brand new dryer and it was making a rattling noise, had to have a technician come out and fix it. He had to take it entirely apart and found that it was manufactured with a broken part so much for quality control. The tech from Best Buy was awesome and knowledgeable, but we should not have had to call him. It was rattling on the first day.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi there, thanks for taking the time to leave a review. We hate to hear about the issues you had with your dryer, especially when first using it, we can certainly understand how this would be frustrating. We do hope that all is working as it should now. If you have questions or concerns in the future, know that you're always free to reach out and let us know. Best wishes. -Michael@GEA
Dryer failure
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dryer went out week two Double pulley system went out. This is a problem they are aware of yet still selling the model with the problem. Taking two weeks to get new parts…. Still not in
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hey there - thanks for reaching out about your new dryer. We’re sorry to hear that you’ve experienced issues with the pulley system and for the delay in getting new parts - this is certainly not the ownership experience we expect and can understand how frustrating this is. We’re glad to learn that you’re utilizing your warranty and working with our service team to get this issue resolved. Please feel free to reach out to us anytime if there is any other way we can assist you, as we’re happy to help. Thanks for your patience and take care. Lauren@GEA
LOVE THE REWARDS PROGRAM
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Entire buying experience was great. Haven't taken delivery yet; just doing this for the reward points.
I would recommend this to a friendSo far so good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wife loves them so I do too. No problems thus far.
I would recommend this to a friend- Cons mentioned:Dryer performance
Trash
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not dry cloths properly I wouldn’t recommend at all
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We are sorry to hear your dryer isn't drying the clothes properly. We recommend making sure you have a heat setting on and it isn't inadvertently set to no heat. Try timed dry and high heat and see if you notice a difference. If you still have issues, please take advantage of your warranty by calling
1-800-432-2737.
Refund request this should never take this long
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This item was cancelled on delivery and taken back to gpt hwy 49 location still I have not been refunded after calling customer service I have since then purchased a new dyer . This item was returned due to when delivered it did not turn on
No, I would not recommend this to a friendBrand response from GE Answers
Posted .To best address your concern, please reach out to Best Buy support by calling 1-888-BEST BUY (1-888-237-8289) or by visiting the Support Center at the Best Buy website. They can either answer your question or direct you to your local store for further assistance.
Don't waste your money
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I started having problems with the dryer last summer and couldn't find my record of where I purchased it so I could possibly return it. It takes three cycles to dry a medium - sized load. Very inefficient. Plus, the app that is supposed to connect with the dryer doesn't work. Their service number is out of order.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello- Appreciate you taking the time to reach out. We are sorry to hear you have been having trouble with your unit and can understand your frustration. We would like to look into this further for you. Please reach out to us via private message on social media, we would like the opportunity to help resolve any concerns you may have. Sincerely- Dianna@GEAppliances
Defective 100%.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Less than a month ago already had to call for a technician and there is a pulley that has to be replaced. Unbelievable a brand new dryer already needs to be repaired.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .While we do understand your disappointment with needing service on your brand new dryer, we're glad the issue surfaced during the manufacturer's warranty period. Once repaired, we don't anticipate you having any additional difficulties. If you do have any concerns, please let us know.
- Cons mentioned:Dryer performance
Dryer keeps dying :(
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased this dryer and the matching washer on February 17th. The earliest delivery date available was March 5th. The appliances arrived and the washer was dented and scratched. We opted to return it for one that wasn't damaged. It ended up being on backorder and we didn't receive the replacement until April 6th. We got the machines hooked up on April 14th and everything was fantastic...until it wasn't. On May 2nd, the dryer stopped mid-dry and the control panel was completely frozen. We unplugged it and plugged it back in and the screen went blank. We had an electrician come check the wiring since it's a new remodel and the electrical was all cleared. We contacted Best Buy and they offered to replace it with a new unit, but of course - it was on back order. The new dryer arrived on May 27th and we lived happily ever after....until we didn't. Yesterday, the dryer had the exact same malfunction and is now dead. I contacted Best Buy this morning requesting to return both machines and go with something different which they refused since we were beyond the 60 day window for the washer. They did offer to replace the dryer...again. And yet again, it's on backorder. So we won't get our newest replacement until July 23rd. I reached out to GE via Facebook to talk to them about this issue and provided video proof, but they have not responded. We went with GE because they are a trusted brand and known to produce quality products, but since purchasing these machines in February, we've only been able to use them for just over a month total. We have an infant and have had to rely on my in-laws to dry our clothes for us for weeks on end. Best Buy doesn't seem to be concerned by the recurring issue and will likely just keep replacing my machine until it finally breaks outside of the 60-day window and it's not longer their headache. When the machines are working, they are fantastic, but I cannot recommend this product to anyone looking for a quality machine. And to address the issue that many others have listed about it not drying clothes, just like with everything else we buy these days, they have installed an eco dry option that is the default setting and it does NOT dry your clothes in one run so you are forced to run the same load 2-3 times. Not very eco-friendly. If you want a dry load of laundry in one run, just turn off eco mode...every. single. load.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We're sorry to hear about the experience you're having with you unit. We understand the disappointment and inconvenience caused by having to go through multiple replacement processes. Please PM/DM us on Facebook/Instagram/X with a copy of your review, any service confirmation/case numbers you may have, and the model/serial numbers of your unit so we can investigate further.
Best dryer on the market
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works great especially the steamer function setting
I would recommend this to a friendAvoid GE PROFILE AND BEST BUY PROTECTION PLAN
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.AVOID GE PROFILE PRODUCTS. The machine’s finish starts to deteriorate within 4 months of purchase - GE WILL NOT COVER IT UNDER THEIR MANUFACTURERS WARRANTY and NEITHER WILL BEST BUYS GEEK SQUAD. Both GE and Best Buy will give you the run around and do nothing but waste your time.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We would like to know more about this. Could you please PM/DM us on any of our social media pages and please reference this review.
Huge Disappointment
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Barely a month old and does such a poor job of dry. Even after all the trouble shooting AND cleaning out vents it takes HOURS to dry a modest load.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We recommend trying the tips in the “Clothes take too long to dry” troubleshooting section on page 15 of the Owner’s Manual, which can be viewed at the bottom of the Features tab on the Best Buy product page. If the issue continues, we recommend scheduling service online by visiting the GE Appliances website or by calling 833-4BODEWELL (833-426-3393) M-F 8AM-8PM ET, Sat-Sun: Closed.
