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Customer Ratings & Reviews

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Customer reviews

Rating 3.2 out of 5 stars with 33 reviews

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  • Quality

    Rating 3.3 out of 5 stars

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61%would recommend to a friend

Customers are saying

Customers are satisfied with the Profile Series 2.2 Cu. Ft. Microwave's sensor cooking feature, which provides quick and even cooking. The microwave's size is also well-received, with customers describing it as the perfect size. However, some customers have concerns about the product's durability, with some reporting that it only lasted for three and a half years. Additionally, the price of the microwave is seen as a con by some customers, who feel that it is too expensive to repair.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-33 of 33 reviews
  • Rated 2 out of 5 stars

    It's nice and big

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If I had to do it over, I would not buy this microwave. I miss my buttons on my old microwave that all you did was press 1 through 6 and it cooked for 1 to 6 minutes. This microwave interupts your wifi connection. Once the microwave is finished cooking or reheating, your wifi comes back. I had a tech come out to see if we had radiation leakage which we do not. By the time I figured out what was interfering with the internet, my 30 days to return it had expired. Using a router booster did not help either. That was another $80 down the drain.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great Microwave for idiots

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this thing. It has a reheat button that turns on a sensor. This knows when the food is done. No guessing. Nuke and eat. First time I've ever had a frozen burrito that was hot all the way through. Even works for melting cheese for Nachos. A must have for a man cave or college dorm. It is freakin awesome. Big enough to do 2 family size frozen dinners at the same time. If you want a killer microwave, look no farther.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great microwave oven

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the oven so far. Stainless looks nice, and it is very quiet.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very Nice Microwave

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have read the other reviews with major problems, however my unit has worked very well since purchased 14 months ago. I agree that the popcorn feature leaves a lot to be desired with only three weight settings to choose from - none of which match my popcorn. I have never had the time reset as one review states. Overall I'd buy it again, but I recommend the 4 year ($20) service plan because my last two microwaves quit working after 3 1/2 years. Different brands but made by the same manufacturer.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good Product

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The experience at the store was very nice. The sales staff and the person who was located inside the main entrance were very nice and helpful. The microwave although rather large, works very well for my requirement.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    forget this, a piece of junk

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am a big GE fan, but this microwave was a disaster. It was DOA...I plugged it in and immediatly the interior light started blinking, the dish started to start and stop, and it wouldn't turn off. Tired eveny tick in the book but it kept doing it, finally had to pull the plug....tried to start it and it did nothing but start stop start stop. Nothing would make it work. Had to return it to Bestbuy, and went back to HomeDepot and bought another SHARP, it was cheaper and they delivered it for free, unlike Bestbuy, where I had to pick it up, and go return it.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Durability

    Rated 1 out of 5 stars

    Hate it

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So I have owned this for about a year and now it heats....sometimes. It doesn't defrost well unless you like to cook with frozen stuff. VERY unreliable.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Didn't Work Out of the Box

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This microwave would run for about 3 seconds and then stop. Even though it is the top rated microwave by consumer reports, have a look at their user reviews. Many of them had the same experience and gave it a 2 out of 5 stars. Do not buy this microwave. It is a piece of junk.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Good Buy

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Big improvement over our old microwave. More powerful and more options.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Burns popcorn everytime

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I could not wait to receive this microwave as I had read reviews and looked forward to all of the different features. However, it cannot perform the most basic function - making popcorn, which my husband eats several times a week. Selecting the "popcorn" key on the microwave results in 1/2 cooked popcorn and we've tried every brand out there. If you add time so that the kernels are popped, the popcorn comes out burnt every time! Even though there are features which I do like about this microwave, I wish that I had never purchased this model because of this issue.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Durability

    Rated 1 out of 5 stars

    Quit working after 2 years

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked great for a couple of years then died. Costs almost as much to repair as to buy a new microwave.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Large Enough to make anything

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love, Love, Love this microwave. Looks great, cooks great and you can see what you are cooking without putting your face close to the microwave. What else is there.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Manufacture Defect

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I carefully selected this Microwave and ordered it though BestBuy. After receiving the shipment, I never got to plug it in. When I put it on the counter and opened the door, I noticed a manufacture's defect. The interior wall was cracked. Best Buy promptly accepted the return, but now, I need to re-order. I will update the review once I obtain a replacement microwave.

    I would recommend this to a friend
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