Customer Ratings & Reviews

Great customer servixe and understanding of thier products. I get this protection every time I buy something of value at best buy. Its always paid off.

I think that the service is awesome and I appreciate having help with my problems. The online technition was very good and solved my problem expertly.

The Geek Squad is a valuable addition to all of my purchases. They are always friendly and professional. They take the fear out of computer ownership.

In person or by telephone these geeks seem to know their stuff.

I am and have always been 100 percent satisfied with the Geek Squad support team. They are the best and do their job extremely well.

The Geek squad personnel found my computer's problem and suggested how it could be fixed. I upgraded my tech support and increased my time to two years.

Having an extra hand in the matter of trouble shooting problems and connecting with the answers I need in a timely fashion is an asset. If you are not traditionally "tech" savvy, this service would be useful. Whether in the store or via the phone, having the support is helpful.

The Geeks are so helpful and always available. I have called them several times and it's always a pleasure to work with them to solve a problem. Thanks!

Good to know I have help just a phone call away or I can take whole computer to store. Can use on up to three computers in the household which is great.

Excellent service for an excellent price, happy I purchased!

good service. timely answered questions, knowledgeable staff

Great product. Gives me peace of mind that there is always someone I can talk to about a computer problem. Also that they know how to fix it promptly

love the geek squad at mankato best buy. they work so hard to have your computer back and working in a quick amount of time. very smart at what they do

This was my third experience with the Geek squad and on all occasions the staff was pleasant and helpful.

always great service from this team. I feel bad for them at times because it seems they have too many customers inline for the amount of staff on hand.

Geek squad could explain better as to what had been fixed with repairs however their repairs are spectacular. i wouldnt bring my lab top anywhere else .

I had absolutely no problem paying them $50.00 for coming and helping me understand my system and short cuts to operate.... Geek Squad is awesome....

Have used this service once. Overall, excellent response to my issue but long wait time for in-store service. Hope on line or phone support is faster.

I went to store and they did a long bech attemt to fix my pc tower. They could not fix and suggested the one year teck support, which I purchased. They had the tower for like 2days. I received email all is well. I brought it home and the same problem was still there. A day or two later I returned to the store and requested my money back which was denied by the teck support person and a store manager.Only option available was an abjusted refund wich was reduced by the one nogood repair. After about 30 min. the only option available was for me to retur to the store with the tower for them to check for possible hardware attachments being the problem. I did that the next morning and as i approched the counter the tech said you are here for us to look at your pc. THe teck took it back into the teck area and several min. later came out and said it is working just fine. I asked her to put it on the counter and let me see it running.The teck did and it ran just fine. I returned home and it has not run since. It is now like 3 weeks and it is still not working. It ts doing the same thing it did the first day I was there. I was am completly confused how it did not work on the counter, it was fixed(so called) and then after I had it,and it didn't work, it worked after several min. in the teck room.

Great customer service, very informed and helpful, able to answer all of my questions, was able to recover and transfer all of my data after a crash