Year-End SaleEnds 1/1/26. Limited quantities. No rainchecks.

Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.3 out of 5 stars with 4091 reviews

Rating Filter

86%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 136 Showing 2,701-2,720 of 4,091 reviews
  • Rated 5 out of 5 stars

    Pleased with store personnel and Geeksquad rep

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Baxter store is convenient to our home, staff friendly and knowledgeable, Geeksquad a must!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great simple product

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    nice product - easy to use does what is says it does. I would use again on another machine

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Do not buy this product

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Do not buy this product !!!!!!!!!!!!!!! If you call by phone they put you on hold. I was waiting for 3 hours last night. Than they told me to go to store. Very stupid !!!!!!!!!!!!!

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Couldn't Fix my virus

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Called regarding a virus on my computer, the technician accessed my computer and worked on it for an hour with no fix. The technician told me that the virus won't harm my computer. Not happy!!!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Helpful and Quick too!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were able to quickly fix my problem and got it back to me days before it was promised.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The people were helpful.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In general everything worked out very well. This may be short but it is all I have to say.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    ease of use

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is really great to know my laptop will be fully covered if anything ever happens to it.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Tech support personnel lacking in basic knowledge

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When I arrived to pick up my CPU and my turn came up to be served the technician attempted to connect a monitor to show me the results. The technician could not get the monitor to recognize the CPU and after almost 45 minutes and consulting three other technicians they finally realized that they needed to connect the monitor to the DVI port. Once they did, the monitor recognized the CPU immediately. I would not recommend this crew to anyone.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    excellent service

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Service was quick and professional loss of programs were not explained prior to losing them

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    awesome

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome, they work and there is nothing negative about them. They fix it every time I go in

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Get the help you need when you need it.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My experience was great. My problem/question was resolved immediately and professionally.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Support

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad was able to answer all of my questions thoroughly, and they were quite helpful.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Haven't had to use other than original set up

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    have not used yet other than the initial set up of the computer. This took a little longer than expected and e-mails kept saying not started yet. Checked w/store - they said it was completed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice to know you can trust the Geek Squad techs

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great service. I can call or have the Geek Squad help with any issues I may have.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nicholas in the Eden Prairie store was great.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nicholas was incredibly helpful and was very committed to solving my very difficult problem.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great support service

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far this is easiest tech support I've ever experienced. Quick and knowledgeable service

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great resource tool for immediate computer fixes

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I AM TOTALLY PLEASED WITH THE SERVICE I HAVE RECEIVED FROM THE GEEK SQUAD STAFF. THANK YOU

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great protection for families with several users

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    People who rely on home computers should make this investment, it is definitely worth it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    good value for money

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is great to have round the clock help ! Everyone with a computer can use this service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Included in bundle

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As long as they fix it when it breaks with no hidden rules I would recommend it to friends

    I would recommend this to a friend
Sponsored