Customer Ratings & Reviews

I have always found the tech support staff very helpful, friendly& understanding

Luckily, I haven't had to use it yet! But good to know help is available anytime.

Tech's are very patient. They will take as much time as needed to fix problems.

It's good to know I have coverage 24/7, and a qualified person to call if needed.

The Geek Squad is worth the one year $100. It is like haveing your own Help Desk.

I ended up returning this to get 3 years of Geek Squad support and dropping the total breakage insurance. Wish I had known all of the options so that I didn't have to return it.

It's very important for us to have someone to call for tech support at any time.

Agents were easy to talk to and understanding of my limited computer experience.

glad to have the service but ive only used it once and that was thru the best buy store. do not like calling geek squad because their customer service over the phone is not great

Bought the service to repair a computer after repair computer ran slow froze up and was not much better than when I brought it in

it is nice to know I have someone to help me with my computer devices In person.

I know that if I have a problem I can call and they can help me fix the problem.

I like the customer service and timely manner that they perform different tasks.

On a recent problem the agent communicated very well in discussing my problem.

Friendly, knowledgeable staff, you feel good about the purchase of your product.

I wanted to purchase the tech support in order to have the best protection and help for my new MacBook Pro. The first computer I purchased, had a few issues straight out of the box. Geek squad was helpful and ended up giving me a replacement MacBook. The second question I had, I called Geek Squad about how to link my new MacBook to my iMac... I was told they didnt know much about Macs, and they referred me to call Apple. If Im paying for tech support, I want to get answers from them, not to be referred to someone else.

Haven't had to use this yet but glad we have it on the computer.

Awesome customer service. The technician is extremely knowledgeable and helpful.

The sales guy did a great job of selling this to me. He said I could come in any time and be taught how to use up to three devices. There was supposed to be no need to get a reservation. The first time I went there to learn how to use my new Ipad, I was treated like dirt. The geek was rude and condescending. He kept walking away from me to enter things in his computer. He wanted me to download something from Apple to teach me what I was told the Geek service was going to teach me. I talked to a supervisor who initially offered to do nothing to help. Then he saw the Apple rep and asked him if he could spend some tutoring time with me. That was very helpful. I would suggest you think long and hard about whether to purchase the plan.

Great job Geek Squad, had it fixed in a day and have had no problems since then