Customer Ratings & Reviews

When I called for help with initial help for internet connections the person was no help at all. She had no idea what an "ISP address" was. My son-in-law explained the it to me and told me what to do.

This was a waste of money and of my time. I still have the same basic problem and have undone several "fixes" that should not have been done. It appears that the Geek Squad changes things just to make it look like they are solving problems.

Talking about Geek Squad service - phone & at store: Geek Squad replaced internal HD with larger one. Geeks were to clone old one; later said they couldn't do it because the old HD kept dying. Phone tech advised that I could copy data files from old to new HD myself by simply using a USB connection, which she said was on the side of the old HD. She couldn't comprehend that there was no USB port on the side of the old internal HD. Went in to store and was finally told I needed a $40 adapter to connect to old HD to the computer externally. I personally believe the failure to clone was intentional so I would buy the adapter (had no choice since I needed the data). I had no problem with the old HD, which ran for 20+ hours straight to transfer just my photo files (over 165,000 files) and 10+ hours later to transfer document files.

First issue: same laptop has been in the care of Geek Squad now for the third time in almost as many weeks. Second issue: tried calling Geek Squad concerning a desktop CPU and was told can only receive chat support from Geek Squad, no phone support. Not what was expected and hardly the level and quality of support we would've expected from Best Buy. If Best Buy records calls for quality control, then listen to see if you hear quality services being consistently delivered....

I purchased Geek squad tech support for my Mac and the service was so bad I opted out of the contract . I contacted them 3 times over a span of 24 hours. 2 techs could not fix the problem. The third time I called the supervisor told me to contact apple support. Best Buy should not be selling tech support for products they can't thoroughly support.

Tech support 24/7, right at your hands. Came with purchase of Mac laptop.

I bought a chromebook and didn't know much about it the salesperson said the geek squad for $99 would transfer my information from my old laptop to the new one but the geek squad said they couldn't do that so I had to cancel that service.

When you have a problem, very frustrating to wait so long for assistance.

I wanted my hardrive to formatted and installed with latest Windows edition. First of all , I was misinformed that my laptop will be installed with latest Windows2008 , then it delivery was delayed. When my wife went to pickup and repeated my conversation they didn't even listen .I had to go again and then get together with the same person whom I spoke to. He acknowledged about the misinformation .I cancelled my service but still the technician charged me $100 , since they worked on cleaning my computer which I wanted to formatted any way. This is definitely not near to the level of professinalism we receive when we go to Bestbuy for other merchanside purchase.

have not had to use again, yet... but i am sure I will use in the future

thought it was a good deal as it provides good coverage for the device

I like the piece of mind that comes with my tech support membership.

I purchased an extended warranty. In turn had geek squad work on a windows update problem. The windows update problem was repaired but I was no longer able to open my quickbooks file. Geek squad, after having in hand my computer gave the computer back to me and said, try and re install quickbooks, this may or may not work for you. I asked to speak with a manager concerning the issue who stated it would cost an additional $100.00 to repair my computer. I took the computer home and performed research on my own via google. I found recommendations to install netframework 1.1 for quickbooks 2006 and netframework 4.0 for quickbooks 2013. That worked perfect. What happened to the so called professionals that were not able to fix this problem and why were they asking for an additional $100.00 from me?

Got this because my husband was in the hospital. First computer that they set up did not work. Hard to believe that you can set up a computer and not know it was not working. When I called the support line. 1. They could not help me with a MS8 question that my nurse at the hospital figured out for us. 2. When we asked a computer specific question, they responded with each computer is different. We had to ask the guy who sold us the computer. A waste of $199

Will never recommend and will let friends know to stay away from Geek SQ. Had to pay for someone to fix all the problems they caused!!!! Waste of money that i will never get back !! Didn't transfer material correctly from old computer to new one. Crashed the internet and printer. New computer had to be cleared out completely and everything reloaded. Lost about 2 weeks.

they are very friendly............................

I will definitely be calling the Geek Squad for any and all issues within the contract time for all 3 of my computers. The price has gone up from the last time I purchased a computer but the Geeks have got to be paid..LOL

Friendly enough but try to sell you extra stuff kind of annoying

Had problem with computer and they where able to fix the problem

my review about Geek Squad support is that its okay its not bad