Customer Ratings & Reviews

I was very pleased with the service and how I was treated. Thet where very professional,

Very helpful and polite, even when a person is completely lost or not computer literate.

Luckily I haven't had to use tech support yet but feel good knowing its available to me

Hope I don't have to use this service, but it gives me peace of mind to know I have it!

I WOULD HIGHLY RECCOMEND GETTING THIS. IT HAS HELPED ME A GREAT DEAL WITH 2 COMPUTERS.

I feel that the Geek Squad support is great and it gives you value and a piece of mind

I was informed at the store, that EVERYTHING would be set up for me. The tech, i found to be rude, until he found out that we had a military connection. He only set up my computer, he didn't fix my other computer, told me i'd have to call another order in...totally disappointed

After asking geeksquad to junkout my laptop when the motherboard died for the 3rd time, it was fixed and sent back to me a week later...and broke again the next day. I came in again, they sent it out again, and it took more than a week for them to approve the Junkout. I explained that not having my computer meant that I was losing business, and after 2 weeks without my laptop I wanted to go to MicroCenter. As though they didn't hear me, they re-explained their policy, that I would get store credit for my purchase...meaning I would have to KEEP dealing with them. I spoke to several managers, until one finally said that they would try to get me a better laptop, and offered me a difference of approximately $300 to buy a new laptop. This sounded great, until they told me that they $300 warrenty I had purchased the laptop for expired when they junked out my computer, AND, when i saw their store credit amount, it was for the current value of the computer, about $200 less than what I had originally paid. Additionally, when the computer first broke, GeekSquad asked me if I wanted to do a data backup, not realizing it was an SSD. Do people at GeekSquad seriously not know that they can't do an SSD backup in Store?

repaired my computer of viruses, updated it and returned it to me in a timely manner

Having issues? Need to speak to someone who knows what they're talking about? Done.

I bought an open item from Best Buy and this is a little security at a great price.

I love that I have tech support at my fingertips and able to use on all my devices

The technicians who are members of the geek squad are really good at what they do.

I called a couple of times and found them to be willing to help with all questions.

Used to get a computer fixed from virus...like how it covers 3 different computer

They were very good to work with and seemed to care that they helped the customer

My laptop performs worse after service han before. I called in to cancel the Tech Support, but was told I would have to come inin person -- a 25-mile roundtrip from my home -- at today's high gas prices! So, I filed a dispute with my Credit Card Company. Report pending. On the next question below, I would recommend the product, YES, but the service, NO.

When the system restore was done the agent apparently went off the job and I was left sitting not knowing what to do next. This was frustrating and I felt I was not taken care of.

HAVE NOT HAD TO USE SERVICE EXCEPT INITIAL SET UP QUESTIONS. WERE VERY HELPFULL.

I have only dealt with two gentlemen but both were very professional and helpful.