Customer Ratings & Reviews

Was having concerns with what appeared to be a problem with my 6-month old computer. Brought it to the store and was told I would have to leave it for a few days while it was examined to see the cause of the problem. Received a call the next day saying that the problem had been solved and the computer could be picked up. The techs were very pleasant and apparently did good work, as I have not had a problem since and the service was "gratis" because of the Tech Support Membership.

Computer Repair: All seemed complete after installing a new Hard Drive, DVD Burner and Win7, but would lock up when switching users or changing background. Re-installation of Win7 corrected the problems. All seems to be OK now

The service was great but I didn't get the problem solved

I have not had to use the service yet, but will be calling soon, the printer was set up to work remotely for the laptops and set up for the desktop, we are only able to print from one laptop. This is inconvenient to say the least since the laptop is our son's and we do not have access to it.

When I purchased the computer I was not told that I needed an appointment to pick it up. So when I came to get it, I was told that there would be a bit of the wait or I could make an appointment and come back. I made the appointment and when I came back I still had to wait quite a bit.

I just used this today for the first time. Hold time was less than a minute and my problem was resolved within 10 minutes. This is a great service. I've used other tech support companies in the past (prior to buying a new system). They were not knowledgeable, had long hold times and seemed more interested in selling me something than fixing my problem. Geek squad is not like that. They fixed the problem quickly and explained what they were doing so I could understand.

They are here when I need them......long live the geeks

These people are my heroes. Any time I have a computer problem, I call them, or usually e-mail them, and they fix it. Anyone I've dealt with has always been professional, knowledgeable and polite. They answer any questions I have and complete their work in a timely fashion. The best part is that I haven't had to leave home to get this great service If something can't be fixed remotely, I can go to my local store and get the service I need. I highly recommend the Geek Squad.

I bought the service to fix my computer. They started by wanting to re-install the operating system, next I got a call that one of the hard drives had crashed and I need to replace it. I got a new hard drive and they replaced it and called me to pickup the computer and was told it is fixed. When I got home the computer was still not working I did a scan from the Dell web site and the results were that the other hard drive was bad too and one of the memory modules was bad also. It seems that those guys did not even go beyond checking if the operating system is working and that they have no idea about hardware diagnostics. I am fixing my computer by my self without there help. Also if you call their help line you do not get any much help.

Over all the geek squad has been very helpful and informative, Windows 8 is so different so there is a lot to learn for me. they have been very patient. I had one agent that was not helpful over a phone conversation. When I asked him to slow down and that I didn't understand and asked for more info he lost patients with me and I got frustrated and just hung up. Every other agent that I have had to deal with was very helpful and explained things in a way that I understood.

With what they charge I wish they offered 1 to 2 free home visits and maybe a fee each additional visit with the price. I've had geek squad before and never used it so my money was wasted. I'll see how much I like them after I call tomorrow and see if they can solve my printer issue.

Tech was great, he started the process and decided it would be better to call me back after the download was complete (about an hour). I had to leave my house during the process and he was able to work on my computer while I was gone. When I got back he was still there and finished up quickly. He was so nice and efficient that I will keep his information and use him in the future!

We signed up for this product/service to answer our tech questions and have found it useful. To be blunt, we aren't the most tech savvy duo and having the ear of a helpful more well-informed individual(s) is very useful

This really helped to fix my teenager's laptop issues with the virus contracted. Also allowed us to get a couple of of other computers software issues corrected. Now they work with the same speed as they did when new.

I run a small business and my main computer kept crashing. I was desperate for a repair to my system. Geek Squad was sympathetic to my problem and felt certain that they could fix it. I paid for expediting my repair and they wouldn't gurarantee to fix it any faster, they gave me estimates. However, they got it done within 48 hours which was much better than they had promised. So far, all is well. I was very pleased with their service and attention to my problem.

I bought The Geek Squad Membership along with a laptop computer. The membership includes working on 3 different items. They worked on our desktop. I will have them work on the laptop and on a new desktop we purchased. This included antivirus protection for 3 computers also so for us, it really paid for the Geek Squad Membership. I wouldn't have done it if they had not started taking appointments for repairs, etc. I live too far away to not get in when I need to.

have not had the need to use this yet - glad to have

overall experience took me 9 visits but I live close-( not a techy so some trips were my ignorance) Dell was great- The problem was fixed -the cost was as told me- they jumped right on it when I came back with the computer because it didn't work when I got it home.Peace reigns!!!

If you want a review, you should have facts straight. I paid for a 2 year term. Support has been good so far. But when the tech does not know how to fix a problem, they should just say so instead of spending 40 minutes guessing what to do next while the customer is on the line.

Good protection Good repairs Just had slow service