Customer Ratings & Reviews
- Model:
- GN-WW109-199
- SKU:
- 6306474
to a friend
Customers are saying
Customers commend the Wi-Fi Smart Plug & Nightlight for its ease of use and setup. The integrated nightlight feature is also a popular aspect, with users appreciating its functionality and design. Positive feedback highlights the convenience of remote control and the ability to customize the nightlight's usage. Overall, the product receives praise for its user-friendly interface and practical nightlight capabilities.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Nightlight
Bulky but solid
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I knew this wasn't going to be sleek but it is larger than expected. I bought it for the nightlight feature to use when I have guests in town. Unlike traditional nightlights; this looks grown up, has an outlet and integrates with my smart home system. I also like that the nightlight can be turned on/off so it isn't always on and can can also be controlled remotely. Set up was easy and instructions were clear.
I would recommend this to a friend Ended up returning
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It sticks out from the wall quite a bit and with another plug, it looked bulky. We were also hoping the light would be dimmable.
No, I would not recommend this to a friendBrand response from Geeni official response
Posted .We can understand how frustrating this must have been for you, Fred. Buying our products and eventually returning it is absolutely not the experience that we want you to have. One thing that we take pride in is we absolutely stand by with our warranty process, in the event the problem happens and the device was bought within one year, we can go ahead and process the replacement. Often times if the device was purchased recently and within still store's return policy, we normally suggest the customer to check with the store for faster processing. Nevertheless, please reach out to us again so we can personally process your replacement request and we will represent you to our Warranty Team for easy processing. For assistance, please contact us via email at [email protected], phone +1 (888) 232-3143, support.mygeeni.com for online chat support. We are available from Mon-Sun, 9:00 AM to 9:00 PM EST.
- Pros mentioned:Ease of use, Nightlight
Love the nightlight effect
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very easy to set up, works excellent with Alexa. The nightlight is nice. Once the lamp is turned off I can see where I'm going.
I would recommend this to a friendBrand response from Geeni official response
Posted .We are happy to hear that you got exactly what you wanted out of your product. We hope you enjoy your device and look forward to doing more business with you. If you have any issues moving forward, please let us know as we’re here to help. Feel free to contact our revamped support channels via email at [email protected] or call us at +1 (888) 232-3143, available from Mon-Sun, 9:00 AM to 9:00 PM EST.
- Pros mentioned:Ease of use, Nightlight
Excellent product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very easy configuration for setup, works great and night light works great also.
I would recommend this to a friendBrand response from Geeni official response
Posted .That's a fantastic feedback, Apple! Geeni strives to deliver the best customer experience, and it makes our day to hear we have accomplished that. We hope you can try other products.If you have any suggestions, please let us know as we’re here to help. Feel free to contact our revamped support channels via email at [email protected] or call us at +1 (888) 232-3143, available from Mon-Sun, 7:00 AM to 12:00 Midnight EST.
- Pros mentioned:Ease of use
Nice product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love this smart device, installed in hall bath don't have to ram into door late at night again. Like how you set on and off schedule for the night light.
I would recommend this to a friendBrand response from Geeni official response
Posted .Hello! Thank you so much for taking the time to leave this excellent review. We really appreciate your feedback. Please let us know what we can do for you in the future. If you have additional suggestion or concern please contact us at +1 (888) 2323143 or support.mygeeni.com for live chat, available from Mon - Sun 9:00 AM to 9:00 PM EST.
Can't get it to pair...
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can't get this to pair so it is essentially an over priced night lite...
No, I would not recommend this to a friendBrand response from Geeni official response
Posted .We greatly apologize if this was the experience you had with our product. Surely this isn't what we want to happen. If you can give us a chance to make things right for you, please reach out to our Support Team for an immediate review of your system requirements and troubleshooting, so you can use your device. Kindly reach us via email [email protected] or call us at (888) 232-3143, available from Mon-Sun, 9:00 AM to 9:00 PM EST.
Won't pair with Google Home
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought 3 Geeni Wifi Smart Plug & Nightlight (2x square, 1x round), and a regular one without a Nightlight. The one without a Nightlight works perfectly well. Had zero problems connecting to my app and Google Home. However, the three Smart Plug with Nightlights won't work with my Google Home. The way you set it up is through Google Home app and the Geeni login. Again, I had no issues with the regular Geeni Smart Plug without the Nightlights. I reached out to Geeni support, but no response. Aside from the Google Home issue, it works very well with the Geeni App. I would recommend this to a friend as long as the Google Home issue gets resolved.
I would recommend this to a friendBrand response from Geeni official response
Posted .We apologize if your smart plugs are having issues connecting to Google Home. We would love to assist you to make things right so you can enjoy using your devices. Please contact us via email at [email protected], phone +(888) 232-3143, support.mygeeni.com for online chat support. We are available from Mon-Sun, 9:00 AM to 9:00 PM EST.