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Google - Chromecast Ultra 4K Streaming Media Player - Black-Front_Standard

Customer rating

Rating 4.6 out of 5 stars with 3483 reviews

93%
would recommend to a friend

Expert rating

Rating 3.7 out of 5 stars with 19 reviews

Pros

Cons

Customer ratings & reviews

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  • Rating: 3 out of 5 stars

    Lack of technical support

    Posted
    ChromecastUser
    • My Best Buy® MemberMember

    I have been a great fan of Chromecast since its launch a few years ago and bought three of them (two Gen 1 and one Gen 2) prior to this purchase. I use them primarily for YouTube, Google Play Video/Music, Amazon Music, and Plex Media Server (for my personal collection of FLAC audio files and home videos). Recently I started shooting videos in DCI 4K and storing edited version in HEVC (h.265) at UHD resolution. Even though I have not upgraded to an UHD TV yet - my computer monitors are UHD - I saw the need to get a Chromecast Ultra so that I can avoid transcoding HEVC to h.264 and downscaling on Plex Media Server to feed the regular Chromecast, in addition I would like to transcode my older 1080p videos to HEVC to save storage space and the regular Chromecast cannot decode HEVC. While Chromecast Ultra excels at everything else, it fails miserably with downscaling UHD videos (regardless of h.265 or h.264 CODEC) for display on a 1080p display: the videos are shown in the wrong color space. This issue is specific to UHD videos played on 1080p TVs and monitors, and it impacts only the actual video, if any info (texts, thumbnails, etc) is overlaid on top it is rendered in the right colors, but regardless of what Chromecast-compatible app is used. I reached out to Google for support. Except the original chat session the communication has been one-directional, I have sent them screenshots as well as a sample video file. A week and a half later I have not heard ANYTHING back. My use case, while not the most common, is hardly unreasonable. With that in mind I am surprised this issue was not discovered in their software QA process. I would have stuck with them to work it out, however, if they had followed up, even if a workaround is not yet available. Amazon Fire TV Stick 4K is on sale this week. I bought one and it renders UHD video on FHD TVs perfectly. If you are heavily invested in video/music contents from Google Play, then Chromecast is definitely for you, which is why I still recommend the product despite my troubles; otherwise take a close look at the competition - I am glad I did. Knocking one star off for functionality, and another for the poor support experience.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    An Ultra Chromecast!

    Posted
    Andy
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    The original Chromecast was a great device, allowing playback of multitudes of streaming content to whichever TV you hooked it up to. The Ultra is more of the same with a noticeable improvement in performance. I upgraded from an original Chromecast to an Ultra so I could stream 4k content on a new 4k TV and so far it's been great, even if the selection of 4k content is still somewhat sparse. It picks up connected devices quickly, loads content faster and streams more smoothly, probably thanks to the higher speed AC Wi-Fi support. If you don't have an AC capable router, the Ultra conveniently has a wired ethernet connection in the AC adapter. The only semi-downside when compared to the original is that the Ultra has a dedicated AC power adapter instead of connecting to a USB port on the TV. Since the original model was powered by the TVs USB port, it would power down whenever the connected TV was shut off. Because the Ultra has its own dedicated AC adapter, it's always on and always shows up as an available device to cast to, even if the connected TV is off. It can get somewhat annoying since I have multiple Chromecasts in my house and will accidentally connect to the Ultra instead of another Chromecast because it always shows up as an available device. The Ultra is a great option for anyone looking to stream 4k content;; if 4k isn't necessary, it's cheaper and just as convenient to pick up a standard model.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Returned. Netflix problems

    Posted
    Chsguy88
    • My Best Buy® MemberMember

    Netflix worked out the box, Hulu worked... YouTube worked... Everything worked... I'd try to cast Netflix again "sorry something went wrong. Try again later or cast something else" Hulu and everything else worked fine... Only way to get Netflix to work again was a factory reset. I updated firmware and everything on phones tablets chromecast..... everything up to date. I did recently upgraded my home wifi to an Orbi system..... Maybe that's the reason? I would have tried more to troubleshoot but.... Google's customer service was, let's just say.. not the best. Google said it was a Netflix problem and got Netflix on the line... Google left the call and left me with Netflix... Netflix immediately said "the error message says chromecast.com/help.... It's a Chromecast problem.". Google called me back an hour later, I told the rep what happened that it was a chromecast issue.... He said it's a Netflix issue, I said I was going to just return it... He suggested I talk to a supervisor.... He out a supervisor on the line that said it's a Netflix issue and he was sorry that I was returning it.... Why the hell did I need to wait to talk to a supervisor to hear him say sorry? Got a firestick 4k that was cheaper and it works great with all apps, I can even tell it to show my exterior security cameras... And has a remote. Haven't returned a piece of technology in yearsssss.... And have a smart home. Thanks Google.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Chromecast Ultra

    Posted
    Ortegara
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I love my Google products and this is definitely one of them. We utilize this product in our living room paired with our Google Home speaker for a better 4K streaming experience. My only complaint is that it is not a standalone product where you can simply control it right out of the box. It doesn't come with a HUB to browse on the television or a remote to control it. Your phone, tablet, PC, laptop OR Google Home speaker is your "remote". So if for some unearthly reason you do not have any of these things, you will not be able to control/use this. I planned on getting another one for our guest bedroom; however, I cannot justify requiring my guests to have Google's Home app, connecting to my wi-fi and using their phones in order to watch television in the comfort of their room while they stay with us. I also cannot justify having to spend additional money to put a tablet or Google Home speaker in there just to be able to control it either. If Google added a HUB to their product with an on-screen browser and a remote controller to use, this product would get a 5th star. For my guests, I had to get a FireTV stick to accommodate them as it is far simpler and less a hassle to get them up-and-running with their television viewing. I suppose I could have just taken the television out of that room and require them to interact with us instead of staying in the room. GOOGLE NEEDS TO WORK HARDER AT MAKING LIFE SIMPLER! :)

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Must have for Google users with 4k content

    Posted
    Oscar
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    If you purchase 4K content from the Google Play store the Chromecast Ultra is one of the few devices that will allow you to stream in 4k, otherwise your stuck with HD or SD quality depending on the device. I upgraded to the Chromecast Ultra after my original Chromecast (gen 1) finally failed after many years of use and abuse being moved around from TV to TV. Comparing this to the original, the use and interface is exactly the same. With 4k streaming content being particular as far as what can be viewed on which device from 'X' service I am happy to report that I have been able to watch 4k content from Netflix and Vudu. When comparing 1080 (HD) to 4K (UHD) streaming content, it was difficult to notice major changes in the quality of the picture, although there was an improvement. Some awesome added features are the functionality with the Google Smart Home now being able to show you some limited visual responses and a bit more snappy response from the device itself. I like the fact that the Chromecast offers an ethernet port to allow for faster and more stable internet connection by being hard-wired. If you own digital 4k content from Google, Vudu or have a premium Netflix account this is definitely a viable choice. I would not recommend this to the average user simply looking just to stream, additionally with the device frequently going on sale I believe its sale price is more fitting for this devices actual worth. Being extremely satisfied with my original Chromecast this was an easy purchase when I got it on sale. (It's also worth noting that any Chromecast has the ability to turn On and Off (modern) TV's with the Google Home, one of its best features)

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Does it's job

    Posted
    Pubi
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Bought this for a tablet I had that wouldn't project to my TV (both Samsung). Splurged on the 4K version since I have a 4k TV. Did it do what I wanted? Yes. Am I still using it? No. I ended up buying a new tablet anyway since my old one was too weak to handle all my class things and I felt it was time to upgrade. New tablet can project to my TV (again both Samsung) on its own. This mean the Chromecast is redundant now. This is the problem I see with this device. It doesn't have a real purpose outside of casting. It has all these apps to turn any TV into a smart TV, but lets face it...almost all 4K TVs are smart TVs now! And it not, you might have a game console connected that has those same apps. If not, maybe your computer. If not, a Blu-ray player that has the apps. A modern home theater can have many devices with the exact same apps. Have DirecTV? Even their DVR boxes have some of the apps! So what is the point to this thing other than casting a 4K signal? I did consider returning it. But since I bought it on sale and have thought about a future use (casting to a computer monitor in future office), I'm keeping it for now.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Easy to set up and use

    Posted
    Luriro
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I have used Google Chromecasts for years and I love them all. This one is the 4K version and it is perfect, image is clear and I have not experimented any issues at all ever. The device looks good, it’s small, connecting cable is long a pity to reach the power supply and it has a magnet in the back that keeps it tidy. I mean, the device goes in the back of the TV anyhow but they sure thought of everything when designing this one. I have mine connected to the back of the surround sound system that connects to my TV and it works like a charm. To connect the device is super easy as it walks you step by step using the google app and the promps on the TV as you set it up. One of my favorites things about this device is that when the device is on standby mode it displays pictures and small videos of amazing beautiful places all over the world and it updates pics and its OS weekly. If you need something simple to cast TV shows, DitecTV Now, Netflix, Hulu, YouTube videos and other simple tasks, this I your device for the right price.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Works great

    Posted
    Kile
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I already owned a Google Chromecast, but I now have a 4K TV so I wanted to the Chromecast to be able to handle 4K. It works perfectly. My Sony TV has Android TV as its OS, so the TV itself is basically a chromecast. However, the youtube app buffered non-stop, even on HD videos. 4K videos were impossible. It seemed to only be youtube. VUDU and Netflix are all fine, but youtube seems to have a problem. I got the Chromecast Ultra kind of as an experiment. It is attached to the TV so it is the same distance to my router. There is an Android app (Fast Speed Test for Chromecast) that will tell you the speed your Chromecast gets, and both the Sony Android TV and the Chromecast Ultra are getting 50+ Mbps, so plenty fast for 4K. The Chromecast Ultra plays 4K 60fps videos perfectly. Smooth and clear. The functionality of the Chromecast has always been good, and that hasn't changed. Using your phone to pick videos is very handy. The one thing I don't like is the power cord. Previous Chromecasts just had a micro USB power. You could plug it into your TVs USB port, so you didn't need to have another power cord hanging off the back of your TV. I assume the additional processing power needed for 4K videos required more power. One advantage is the power cord now has an ethernet port in it. So if you have ethernet available near your TV you can use it rather than WiFi if you WiFi is too slow.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great for streaming applications.

    Posted
    MBS6132003
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    The Chromecast works very well. I did not install directly to my TV's HDMI port which is in the instructions. Instead I connected it to an HDMI port on my receiver. This allows me to select my devices without having to change my settings on my Harmony remote. I use the Chromecast primarily to view YouTubeTv on my TV. I also use it to stream from my phone other apps such as Amazon Prime Music. I was pleasantly surprised that once I started viewing YouTubeTv I could turn my phone off and still watch an entire night without my phone even being on. I am assuming that YouTubeTv is a built in function on the Chromecast that only needs the phone to start playing. The phone is still needed as a "remote" to change programs but once selected you don't need the phone anymore. The install process on Android is simple. All you need to do is install / update the Google Home app. Once done you don't need to even access it. Google Home will automatically put an icon into any app that supports Chromecast and when you press that icon, the app will stream to your TV. Simple enough. I bought the Chromecast Ultra that supports 4K but the original Chromecast will work as well. I didn't mind paying the extra 35 dollars.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Worked, then failed, now works. Waiting to see...

    Posted
    WebDen
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    At first I was very happy with this purchase. Setup was fairly straight forward (I had to have it search for the Chrome Cast device twice to finally set everything up). Once setup it worked great and my daughter (iPhone 7) and I (Samsung S7) were able to connect and control it with our phones. Netflix, YouTube, etc. (any Chrome Cast enabled app) worked fine. Added bonus for me was that I could cast my Galaxy S7 phone (something not supported for iPhones -- what's up with that?). After a couple of weeks or so it suddenly stopped working for both me and my daughter. After a couple of hours of troubleshooting I finally got it to work again (yesterday) and so far it's working again for us both. I had to unplug the device's power cord, reboot and then hit the reset switch for 15 seconds. Went through all the setup steps for the device again. I had done this previously and although my phone would connect to the device to set it up, after getting setup my phone would not be able to find it and connect again (even though it just had connected). Very frustrating! Now I'm waiting to see if it will stop again. If you're not the patient trouble-shooting type you may want to reconsider this purchase. When it works it's great! When this sort of thing happens it really sucks. My $0.02.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Chromecast 4k

    Posted
    semlohde
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I've had the 1st and 2nd release chromecast but that near $70 was outrageous. The price went on sale and I got one. It works the same as the others, cell, tablet, pc will recognize it. Watch youtube, select tv input to the hdmi you plugged the chromecast into, stream it to the chromecast. If your tv is 4k capable and your video transmits to you in 4k, its outstanding. I have no jitter or pauses. If you dont have a 4k tv, this is overkill and the cheaper previous HD version is perfect. You cant send itunes to it. And Amazon requires firestick. So google and youtube, plus any .avi or .mp4 movies you have on your device will stream. On my pc I find that using VLC media player app I can select playback at the top of the app, then renderer and it will see my chromecast. I also have the previous version plugged into my amp, so I can get stereo. There are just too few 4k videos to get too excited over this- or the 4k tv either. But it works great, easy set up and usage.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Finally 4K!!!!!

    Posted
    LCWJoonyah
    • My Best Buy® Elite Plus MemberElite Plus Member

    I have a Toshiba 55 inch 4K TV with Chromecast built in (model 55L711U18). It is an entry level 4K TV so when I would cast Netflix onto it, I was not 100% happy with the quality. Shows that I know are in 4K (most Netflix originals are in 4K) did not look impressive and the upscaling was even more disappointing. I mean it was better than my 1080p but I was expecting a little more even though it is an entry level 4K TV. I decided to get the Chromecast Ultra and it was a GREAT decision. The 4K shows that I tried before looked amazing and the movie I tried that was not in 4K looked as close to it as can get. I then put it into my 1080p television and was impressed with what I saw. Even though the content from my phone says HD, the Chromecast Ultra will stream it in the highest quality as long as you have the right plan and fast internet speed (shout out to the Ethernet port on the Chromecast Ultra). If you want to stream in the highest quality then you must get the Chromecast Ultra! Oh and I almost forgot that it does work with google home. Gotta love technology!

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    A little Disappointing...

    Posted
    KineConsumer
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    If you plan on plugging this device directly into your receiver, think again. I purchased this device to upgrade from my previous generation ChromeCast. Everything worked fine when I got it home and plugged it directly into my receiver. After setting up the device and it applying updates, I could no longer use the device with my receiver. I now have to plug this (piece of ____) directly into my TV, which I did not and do not want. I don't even have a 4K TV and this is the only way for me to use this device. I am highly disappointed and this will most likely be the last ChromeCast device I will be purchasing. When I purchase something, I want it to work for me and not me having to work around it; but it seems like this is the trend of these companies today. I have searched online for solutions, but I just turn up with other people going through the same issue. Google says on one of their support sites that it is meant to be plugged directly into the TV's HDMI, not the receiver. In the day and age of 4K HDMI multiport A/V Receivers and home theaters.... Really?! smh...

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Amazing device!

    Posted
    zeroed
    • My Best Buy® MemberMember

    I got hooked on Chromecast when they just first created it. It recently broke after service me 2 years and I decided to purchase Chromecast Ultra. I was not disappointed. You can connect Ethernet to it, which means higher Internet speed and the overall quality is so much better on my TV. So the basic functionality is the ability to watch videos or listen to music. You can use Youtube, Hulu and other providers for video. You can use Google Music, DI.FM and other providers for music. Frankly, having a Smart TV you can cast video just using TV itself. But Chromecast has other features that I am just in love with. I love the fact that you can cast pictures on your TV. Your own pictures from Google Photos or Facebook and other services. Other peoples pictures from all over the Internet. I always wanted to buy one of these digital picture frames, but this is so much better. It is a digital frame on your TV in HD. You can see the news. You know the temperature outside. It shows you current time. So for me Chromecast is not just the ability to watch video and listen to audio. It is so much more. It is entertainment and informational center for me. My TV is always ON.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    A Chromecast with a cable!

    Posted
    BrianInRaleigh
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    It is hard to review a 4K Chrome-cast with so little 4K content available. I have watched a the new Crouching Tiger Hidden Dragon in 4K on my 4K tv with both an original Chrome-cast and a Chrome-cast Ultra. There was a slight improvement but nothing spectacular, though the Samsung 55" UKS9000 series TV may have a lot to do with that. The biggest noticeable improvement comes from the device being a wired device. I did not have to deal with issues when both kids and my wife are streaming various videos to their tablets. This aspect was significant enough that I have ordered the wired Ethernet adapter for the Chromecast that is attached to the second TV. I do not know if this supports WIFI, but in an apartment situation where there will be a lot of congestion on WIFI I am thinking the wired aspect of this will be a major benefit.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Nice little device

    Posted
    avang
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I have the apple tv, roku and were contemplated if i should get this one since i have a google home. After reading reviews and watching reviews on youtube, I decided to go with it. It's a nice little device. No one won't even notice it since its hook onto the hdmi behind the tv so its like you're talking to your tv. Only thing is I wish there is at least a remote or a remote app instead of just the play and pause from the google home. Sometimes it takes a while for it to even shows up and sometimes even not and I would keep having to refresh the app to have it show up. Not a big problem but just wish it was more convenient. I did however returned it for the regular chrome cast since I figured that I won't be buying a 4k tv anytime soon. And besides, its just me who uses it. My kids uses the apple tv and roku more since it have a remote.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Improved ChromeCast 4K

    Posted
    Spectral
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    When coupled with a powerful Router capable of 4K bandwidth, the ChromeCast Ultra 4K delivers stunning Wi-Fi video and sound. If you have an older HDMI the product is backwards compatible which means "future proof" for your next 4K TV - especially if it doesn't have ChromeCast built in. The fact that it works so well with Google Home is a plus. ChromeCast Ultra 4K would be incredible if built in to more high-end receivers, for now this will do. Google would have 5 stars if they made the ChromeCast Ultra 4K work in Google Home with the ChromeCast Audio device(s). Imagine using any HDMI projector, and being able to use the Group Feature for your Wi-Fi Video and Audio speakers for an outdoor movie night - and without the lag or interruptions Bluetooth has - wifi can even carry better sound resolution. Research more on the internet. Google is on to something here. We'll see if Alexa will catch up.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Good with issues

    Posted
    nikonion
    • My Best Buy® Elite Plus MemberElite Plus Member

    According to Google, there is a known issue when installing the Ultra in that if you have an ethernet cable attached, the install will not work. Their workaround is to install with wireless and after setup is complete then attach the ethernet cable. Unfortunately for me that has not worked. It does continue to work great via wifi, but immediately upon attaching an ethernet cable my phone can no longer find the Ultra. Hopefully they fix this issue. If not I'll have to return my purchase to BB. Here is the quote from Google: The Chromecast team is aware of an issue that is preventing some users from setting up their new Chromecast or Chromecast Audio devices using the Ethernet Adapter.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Nice Product

    Posted
    Jesos
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I updated from a previous Chromecast, has the same design, you might think that the Chromecast Ultra is the successor of the Chromecast because it is more current, and has improvements. But really it's not so. The standard Chromecast remains the same, the second that has been released in the history of Google. Choosing between one or the other depends mainly on your television. Keep in mind that the main difference between the two Chromecast is the resolution at which the movies can play. While the standard Chromecast stays in Full HD, 1,920 x 1,080 pixels, the Chromecast Ultra goes up to 4K, or Ultra HD. As is logical, this is especially interesting to users who have a television in this resolution. It is also true that this Chromecast Ultra is compatible with HDR + in video, but this feature will not be as noticeable and remarkable as the 4K resolution. Thus, the key factor in choosing one or the other will be if we have a 4K television.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Still No Remote But Has the Usual Google Quality

    Posted
    Gameaddict007
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Not many people realize it, but all of these streaming devices: Amazon, Roku, Google, Apple, and other 3rd party devices, all have a processor, storage space, and memory. They're all basically friggin computers! So even if you don't have a 4k TV? Upgrading to this from the last Chromecast will actually give you at least a little better performance. If you're ditching cable though, and want to go the YouTube TV route and have access to the play store, I would save up for the Nvidia Shield. It seems to technically be Google's flagship as it has Chromecast built in, and has a remote and more memory, storage, and processing speed than most others out there. It's quite pricey though. My opinion is to stick with Google all the way. They already know everything about you and they will continue to assimilate all the other companies. They are like The Borg from Star Trek. Hope this helps!

    I would recommend this to a friend